Donald G. Owen, JR.

** ****** ******, *******, **. 06095 tel. 203-***-**** email:

acaqcv@r.postjobfree.com

Career Overview Dedicated Customer Service Representative motivated to

maintain customer satisfaction and contribute to a company

EDUCATION Computer Aided Design, 1996-1999

Johnson & Wales University, Providence, Rhode Island

Diploma, June 1996

Windsor High School, Windsor, Connecticut

EXPERIENCE Philips Remote Cardiac Services

Customer Service Representative, Sept 2009-October 2013

Worked with company systems such as Mysis, REMS, and I5 and

diligently completed all assigned task, working overtime

as needed

Responsible for verifying patient insurance and researching

denied medical insurance claims providing information to

ensure payment.

Maintain up-to-date knowledge of ICP, CPT, and HCPCS codes.

Worked as a team member performing Patient management

duties, denial resolution assistance and insurance

verification while providing excellent customer service.

Cross-trained and provided back-up for other customer

service representative when needed.

Community Enterprises, Inc. Windsor, Connecticut

Job Coach, March 2006-October 2010

Assist clients with disabilities with their job duties

Transportation for clients

PMT, First Aid and CPR certified

FedEx Home Delivery, Windsor, Connecticut

Package Deliverer, 2005-2006

Smith System Driving techniques learned

Aegis Lending Corporation, East Hartford, Connecticut

Mortgage Loan Originator, 2002-2005

Learned and sold various loan products to customers

Created and maintained a detailed log of customers and

their positions through the loan process

Maintained a steady closing rate and customer pipeline

Engineered Building Products, Bloomfield, Connecticut

CAD 1999-2002

Created Shop Drawings for fabrication from engineer's

drawings

Created detailed material list items needed for fabrication

and erection

Maintained constant workflow in a time sensitive

environment

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