Sales Representative Customer Service

Heide Perez Resume

HEIDE G. PEREZ

**** ***** ***** **., ******, CA 92882

951-***-**** © acaqbl@r.postjobfree.com

OBJECTIVE Secure a position as a solution consultant, selling cutting edge solutions, drawing on the combination of

my professional sales experience and commitment to customer service.

SKILLS: Business Development/Sales & Marketing

Seventeen years experience with a demonstrated track record of market development and sales success,

consistently meeting and exceeding sales quotas. Areas of impact include:

● Strategic Sales Planning/Bus. Development ● Leadership / Manager / Mentor

● Customer Relations/Communication Skills ● Software Product Training

● Presentations to Corporate Executives ● Customer Service/Retention

● Internal Organizational Development ● Macro Marketing

● Project Planning/Implementation ● Client management

● Business Analysis/Needs Assessments ● Cold calling

RELEVANT EXPERIENCE

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Heide Perez Resume

Proliant 6/11 –

7/13

Regional Sales Consultant – Payroll/HRIS SAAS Solution

Western Regional Enterprise Sales Representative of Human Capital Management software solutions, encompassing

entire employee life-cycle, including ATS, HRIS, Payroll, Time and Labor tracking, Health Benefits enrollment, GL,

Self-Service, Performance Management and more. Consultatively evaluated prospective clients’ needs, focusing on

areas of process improvement, labor efficiencies and legal compliance. Worked directly with C-Level executives in

companies 50-1000 employees. Performed product demonstrations utilizing solution selling processes, including

decision making, contract negotiation, legal approval and implementation. Successfully developed and maintained a

wide network of successful business relationships. Generated new business through various marketing methods, cold

calls, prospecting, networking, along with a proven ability to earn prospective clients’ trust in order to strategically win

their business.

Milestones:

100% of plan 2012

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80% of plan 2013 in 6 months

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80% of plan 2011 in 6 months

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Launched territory from scratch and created a database of more than 3,000 companies through territory development in

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2 years.

Built a successful network of over 150 business referral contacts in 2 years.

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PACIFIC TIME SYSTEMS 1/03 –

6/11

Systems Sales Consultant

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Heide Perez Resume

Enterprise Sales Representative of Time and Labor Management software solution. Consultatively evaluated

prospective clients’ needs, focusing on areas of process improvement, labor efficiencies and legal compliance. Worked

directly with C-Level executives in companies 25-1000 employees. Performed product demonstrations utilizing

solution selling processes, including decision making, contract negotiation, legal approval and implementation.

Successfully developed and maintained a wide network of successful business relationships. Generated new business

through various marketing methods, cold calls, prospecting, networking, along with a proven ability to earn prospective

clients’ trust in order to strategically win their business.

Projects:

Participant with corporate Research & Development Team in evaluating industry trends to ensure clients’ needs and

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satisfaction.

Served as a Sales Manager and Mentor to new sales employees to include sales training on the delivery of value added

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solutions.

Milestones:

Achieved 100% of plan for 2004

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100% of plan 2005

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150% of plan 2006

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2006 National Presidents’ Club Award recipient

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140% of plan 2007

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2007 National Presidents’ Club Award recipient

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110% of plan 2008

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2008 Nationwide Top Three Sales Representative Award recipient

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109% of plan 2009

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2009 Nationwide Top Three Sales Representative Award recipient

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105% of plan 2010

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2010 Top Sales Representative for NOVAtime SAAS Model Award recipient

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C.T.E. SYSTEMS, INC. 1998 –

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Heide Perez Resume

2003

Systems Sales Consultant

Sales Representative of Time and Labor Management software solution. Consultatively evaluated prospective clients’

needs, focusing on areas of process improvement, labor efficiencies and legal compliance. Worked directly with C-

Level executives in companies 25-1000 employees. Performed product demonstrations utilizing solution selling

processes, including decision making, contract negotiation, legal approval and implementation. Successfully developed

and maintained a wide network of successful business relationships. Generated new business through various marketing

methods, cold calls, prospecting, networking, along with a proven ability to earn prospective clients’ trust in order to

strategically win their business. Consistently met and exceeded sales goals with new accounts.

M.D. SYSTEMS, INC. 1994 –

1998

Systems Sales Consultant

Sales Representative of Medical Billing software solution. Consultatively evaluated prospective clients’ needs, focusing

on areas of process improvement. Worked directly with physicians and medical group executives. Performed product

demonstrations utilizing solution selling processes, including decision making, contract negotiation, legal approval and

implementation. Successfully generated new business through various marketing methods, cold calls, prospecting,

networking, along with a proven ability to earn prospective clients’ trust in order to strategically win their business.

Serviced customers and maintained long-term business confidence and relationships. Consistently met and exceeded

sales goals with new accounts.

G.D. SEARLE (Division of Monsanto) 1992 –

1994

Pharmaceutical Sales Representative

Sales Representative of various Pharmaceutical products for the treatment of hypertension, sleep disorder and arthritis.

Worked directly with Physicians and medical groups in providing presentations and educational seminars about the

various pharmaceutical products. Successfully solicited and acquired new accounts, consistently serviced accounts and

maintained long-term confidence and relationships. Consistently met and exceeded sales goals and increased market

share of products by 25% for a total of 115% for quota attainment.

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Heide Perez Resume

EDUCATION

California State University at Los Angeles, Paralegal Certificate Program

East Los Angeles Junior College, General Business Associate of Arts Program

TECHNICAL SKILLS

Proficient with Microsoft Excel, Word, PowerPoint, Windows NT, ACT, CRM systems and e-tools.

LANGUAGE PROFICIENCY

Fluent in English and Spanish, both verbal and written.

REFERENCES

Readily available upon request

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