Manager Customer Service

CHARLES BURGESS

Leesville, SC ***** (***) *** – *564 ****************@*****.***

SUMMARY OF QUALIFICATIONS

Over 30 Years’ Management and Leadership Experience in Manufacturing Operations, Managed Teams of 40+ and Led High-Profile Projects to Successful Results

Accomplished, manufacturing manager with year-over-year success in leading challenging initiatives, with emphasis on quality assurance, customer service, manufacturing production, project development, budget management, human resources, and capital improvement.

CORE SKILL AREAS

Strategic Operational Planning & Execution • Team Building & Leadership • Quality & Safety Assurance (QA/SA) • Lean and Six Sigma Manufacturing Methodologies • Production Solutions Analysis & Implementation • High-Tech Production and Maintenance Operations • Health & Safety (EH&S) Management • Evaluation & Troubleshooting • Demand Fulfillment • Customer Focus

CAREER OBJECTIVE

Acquire a management position within a company; that allows me to continuously use proven managing, organization, planning and problem solving skills, to support key business strategies.

SUMMARY OF QUALIFICATIONS

Over twenty years track record of success in broad-based aspects of project leadership and production management in consumer products manufacturing environments. Expansive knowledge of manufacturing process, MRP/ ERP systems. Working knowledge of ISO 9000, QS 9000, and OSHA guidelines. Aggressively recruited throughout career due to outstanding productivity. Expert in bringing multiple projects to fulfillment simultaneously. Goal-driven approach to change management, strategic planning, problem solving, and organization. Natural leader, demonstrating superb communication talents with diverse groups and at all corporate levels. Customer-centric approach to increasing profitability and expanding market share.

PROFESSIONAL EXPERIENCE

JP Martin Leesville NC 2012- Present

3th Shift Manager, All Departments,

Responsible for the activities of workers engaged in processing natural and synthetic raw stock in preparation for dying,weaving and finishing .

* Scheduled production, according to colors required, processes used, and type of goods, to ensure efficient production in Dyeing Department .

* Trained workers in operation of machines and equipment .

HORMEL FOOD CORPORATION, ROCHELLE, IL 2010 - 2012

SECOND SHIFT Production Manager, Smokehouse & Press Department

Responsibilities

Ensured the success of manufacturing food products by supervising a staff of approximately 22 employees in 3 departments

Managed team members in attaining production and quality goals

Ensured appropriate resources (including materials, equipment, and staffing needs) are available to maintain production schedules

Supported continuous improvement processes to ensure that goals in safety, quality, cost, and customer service were met

NATIONAL TEXTILES, 2004-2010

National Textiles, Forest City, NC 2007-2008 (plant closed 2008)

First Shift Asst. Mgr of Finishing Dept.

Processing of knit fabrics according to fabrics specifications for the apparel industry.

Supervised 28 employees.

Responsible for production goals, efficiency, quality, training, motivation, hiring,

work schedules, discipline, termination etc.

National Textiles, Outer Banks, Lumberton, NC 2005-2007 (plant closed 2007 transferred to Forest City Plant)

First Shift Assistant Manager, Dye and Finishing Department

Supervised and coordinate the activities of workers engaged in bleaching, dyeing and finishing textile products for the apparel market.

Direct and coordinate the activities of employees engaged in production or processing of goods.

Plans and establishes work schedules, assignments, and production sequences, to meet production goals.

Determines standards, production and rates based on company policy, equipment and labor availability, and workload.

Reviews operations and accounting records or reports to determine the feasibility of production estimates and evaluate current production.

Confers with management or subordinates to resolve worker problems, complaints, or grievances.

National Textiles, Hodges,SC (Recruited by former Dept. Mgr. at Oneita Ind) (Plant Closed, transferred to Lumberton, NC plant) 2004-2005

First Shift Supervisor, Dye Department

Responsible for the activities of workers engaged in processing natural and synthetic raw stock.

Scheduled production, according to colors required, processes used, and type of goods, to ensure efficient production in dyeing department.

Requisitions dyestuffs and materials needed for each order.

Compared dyed products with standards to ensure adherence to specifications.

Trained workers in operation of machines and equipment.

McMurray Fabric, Lincolnton, NC (Career Move to Nat. Textiles) 2000-2004

First Shift Dyeing Supervisor

Supervised and coordinate the activities of workers engaged in processing textile products; bleaching, dyeing and finishing textile products; Warp Knit fabrics of Nylon/Polyester for intimate and automotive products.

Trained/Demonstrated equipment operations/ work procedures to new employees.

Recommended or implemented measures to motivate employees and improve production methods, equipment performance, product quality, or efficiency.

Responsible for Hiring/Training/Discipline/Motivation/Production/Quality.

Linpac Plastic, Wilson, NC (Plant Closed 2000) 1998 - 2000

THIRD SHIFT SUPERVISOR

Responsible for the supervision and direction of all shift production employees in the Thermo forming Department.Operated the factory within all safety regulations, quality standards, maintain production standards and efficiently. Adhere to good housekeeping and assumed responsibility for the entire facility in the absence of the Production Manager. Maintained the highest standard of professionalism and maintain a positive attitude while handling multiple task and priorities.

Checked the production floor for safety hazards throughout the shift.

Ensured adequate coverage on all machines for scheduled production.

Communicated between shift supervisors to anticipate and prepare for any possible production problems.

Provided detailed reports to Production Manager and/or Department Production Manager

Responsible for implementing, training and administering general safety practices.

Participates in safety meetings and follows through on recommendations where appropriate.

Narricott Industries, Boykins, VA (Family Sickness-Wife Cancer) 1998 - 1998

THIRD SHIFT Dyeing SUPERVISOR

In charge of the manufacturing process of woven, nylon, polyester tape, ribbon, webbing products and Car Seat belts that are designed for use in various recreational and industrial applications.

Responsible for a 12 member employee shift.

Training, safety, production, quality, discipline, hiring, motivation.

Assigned job duties/discipline as needed.

Goldtex Inc., Goldsboro, NC (Comm. Dyeing/Finishing/Printing Plant) 1988-1998 (Plant closed in 1998)

FIRST SHIFT SUPERVISOR

Supervised and coordinate the activities of workers engaged in processing bleaching, dyeing and finishing textile fabrics (knits/wovens) of various fibers/blends such as cottons/p.cottons/ nylons/ polyesters etc.

Responsible for Production/Safety/Quality/Training/Discipline/Motivation of 14 employees.

Ordered materials to be dyed. Taking of inventory of dyes/chemicals to be used.

Operated machines and performed duties of employees as needed.

Operated six Thies jets, four Gaston County jets, three Becks and two Slitters.

Trained operators.

Oneita Industries, Andrews, SC (company closed in 199*-****-****

SHIFT SUPERVISOR/ LABORATORY TECHNICIAN

Manufactured active wear, fleece wear and produce infant wear primarily for the newborn and toddler markets.

Manufactured solar salt and dye combinations.

Trained and assisted employees to operate on Thies jets and Becks dyeing machines.

Responsible for the manufacture of solar salt and matching samples for dye combinations

Contact this candidate