FRESNO, CA ? 559-***-**** ? acaq01@r.postjobfree.com

GRACE GOMEZ

OBJECTIVE

To obtain and secure a position, as a Certified Nursing Assistant, with a well-established organization with a stable environment that will lead to a lasting relationship.

FUNCTIONAL SUMMARY

Certified Nursing Assistant experienced in working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. I am trustworthy, ethical, and discreet. I am committed to superior customer service and I am confident and poised in interactions with individuals at all levels. I am detail-oriented and resourceful in completing projects. I have the ability to multi-task effectively. My capabilities include, but are not limited to:

Client Scheduling Client Check In & Out

Resident Charting Customer Service and Relations

Adaption to Changing Procedures Word Processing and Typing

Filing and Data Archiving Resident Grooming Care

Problem Solving Resident Activities of Daily Living

EMPLOYMENT

Jan. 2004-Aug. 2010 Internal Revenue Service, Fresno, CA.

Customer Service Representative/Accounts Management

Review legal documents. Conduct light audit reviews. Adjust & update accounts. Send & receive facsimile transmissions. Guide taxpayers on filing returns, including where to go for resources. Provide peer coaching as needed. Leave detail notations on accounts. Release refunds & send out letters of debts owed. Provide taxpayers with account information. Transfer calls. Provide quality & efficient customer service. Practice confidentiality. Collect demographical & financial information. Process & research tax fraud reports. Transfer information from Forms 1040?s into a Database. Assist new hires.

Feb. 2001-Jun. 2003 Team Results Inc. Fresno, Ca.

Administrative Assistant/Quality Control Technician

Post monetary transactions. Review & process invoices for payment. Listen to sales to promote & ensure proper procedures. Answer questions pertaining to procedures. Utilize Pitney Bowes mail equipment. Create documents & Spreadsheets for company use. Call Clients to confirm sale amounts & goals reached. Conduct cold calls. Assist in interviewing new hires. Assist in ordering office supplies. Scheduling and data entry. Answer and route calls to appropriate extensions. Collect petty cash. Sort mail. Set up appointments for staff. Update forms.

EDUCATION

2013 Fresno Adult School, Fresno, Ca. Certified Nursing Assistant State of California License

1999-2000 California State University, Fresno, Ca. Nursing

1995-1999 Washington Union High School Fresno, Ca. General Studies Diploma

SKILLS

I am skilled in Resident Care and customer service. I an efficient in providing resident care such as grooming, bathing, and feeding as a Certified Nursing Assistant. I am experienced in computer programs such as; Microsoft Word, Works, Excel, Access, Office, Humane Solutions, Publisher, and calendar scheduling. I speak and read Spanish at a moderate level.

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