GVONNA MCGEE

*** ********** ** #** * Woodland CA 95695 * Day Ph. 916-***-**** * acapus@r.postjobfree.com

OBJECTIVE SUMMARY:

Detailed oriented, quality focused healthcare professional who is seeking a position with your company. I am a well-

rounded front office clinical medical assistant and a back office biller/coder who is skilled in managed care health plans,

commercial insurance, federal and state plans and who is a highly functioning individual, possessing skills to utilize the

ICD-9-CM, CPT, and HCPCS coding systems. Ability to grasp new concepts quickly, adaptable to a variety of software

billing platforms and experienced in reconciling insurance and resolving account related concerns inquiries by phone, in

person and by correspondence. Areas of expertise:

Clinical/Medical Assistant Problem Solving Skills Health Information Technology

Interpersonal sensitivity/confidentiality Basic ICD-9-CM, CPT, HCPCS Reimbursement & Collections

Professional Coding Practice Computer Applications Claim Entry & Payment Posting

Excellent Interpersonal Skills HIPAA Compliance Accounts Receivables (aging)

Records Organization & Management Excellent Customer Service Life-long Learner

EDUCATION

Anthem Career College – Sacramento, CA

Medical Billing and Coding Diploma Program: 43 Credit Units (Including 180 Hour On-site Externship)

Cumulative GPA: 3.8

Anticipated Graduation Date: 05/2014

Woodland Community College – Woodland, CA

Pre-Nursing

Cumulative GPA: 3.2

Anticipated Graduation Date: 05/2016

Western Career College – Sacramento, CA

Clinical Medical Assistant

Cumulative GPA: 3.8

Graduation Date: 05/2005

SKILLS AND KNOWLEDGE

5+ years of healthcare experience with a strong emphasis on confidentiality and customer service.

First aid and CPR certified.

Exceptional verbal and written communication skills.

Ability to work independently as well as an integral part of a patient care team.

Experience performing routine lab tests, such as pregnancy tests, hemoglobin checks, and STI tests.

Experience with conducting interviews with patients and ensure accurate completion of necessary forms and records;

prepare clients for exams and assist with patient work-ups.

Knowledge of medical billing/reimbursement requirements and procedures.

Knowledge of medical terminology and some pathophysiology.

Experience abstracting and coding, using ICD-9-CM and CPT and HCPCS coding.

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Experience with analyzing and interpreting Explanation of Benefits (EOB) and Remittance Advice (RA) and correlate

reports to actual charges to determine payments/denials/adjustments.

Familiar with account balances to make determination/decision on further action needed.

Excellent researching skills to research third party payer requirements.

Keyboarding skills to type 40+ wpm and 10 key 10000+ ksph/dpm.

Enjoy working in a diverse healthcare environment.

Assisted with front and back office responsibilities as needed.

PROFESSIONAL EXPERIENCE

CACHE CREEK CASINO, BROOKS, CA. CAGE CASHIER 09/2011-

12/2012

• Responsible for receiving cash and tickets and making appropriate change for guests.

• Responsible for adhering to established cash control policies and procedures of the company.

• Answered guest questions and directs concerns to appropriate management.

• Handled any guest complaints and resolves them quickly and courteously.

• Worked as part of team, with the highest standards of customer service.

• Other duties as assigned by the cage shift manager.

• Responsible for maintaining a consistent and regular attendance record.

SUTTON MEDICAL, FAIRFIELD, CA. CLINICAL MEDICAL ASSISTANT 05/2009-07/2011

• MA experience in direct patient care; demonstrated skills in accurately taking and recording vital signs, height and

weight; administering medication including injections; interviewing patients; and collecting specimens.

• Demonstrated knowledge of the normal range of values for vital signs, emergency procedures, and of basic lab and

infection control procedures; standard items used to stock exam rooms.

• Demonstrated knowledge of the patient flow process in order to efficiently monitor appointments, patients and

available physicians.

• Knowledge of universal precautions and proper use of body mechanics.

• Excellent communication skills with the ability to communicate clearly both verbally and in writing and be able to

articulate complex ideas for all levels of audiences.

• Excellent customer service skills and sensitivity awareness.

• Self-starter who is accountable and requires minimal direction and supervision; open to new ideas; and a creative and

flexible individual who is comfortable working in a large, complex organization.

• Possess personal characteristics of professionalism, credibility, commitment to high standards, innovation,

discriminating judgment and accountability.

WOODLAND COMMUNITY COLLEGE

WOODLAND, CA. CLERICAL ASSISTANT (PER DIEM) 02/2009-05/2009

• Performed a variety of advanced clerical work in support of the program to which assigned

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• Applied program policies and procedures in determining completeness of applications, records, and files.

• Provided information and forms to the students, faculty, staff, and the general public; collect and process appropriate

information.

• Typed, proofread, and word process a variety of documents including general correspondence, agendas, reports,

newsletters, and memoranda from rough draft, or verbal instruction.

• Received calls, visitors, and mail; respond to requests for information from the students, faculty, staff, and the general

public; interpret and explain programs, policies, and procedures.

CHILD ACTION, WOODLAND, CA. CHILDCARE PROVIDER 10/2007-03/2008

As a stay at home mom - owner and operator of in-residence childcare business.

Strong ability to understand and follow specific instructions and procedures.

Great ability to provide a supportive and caring environment for children.

Immense knowledge of activities and experiences appropriate for age groups and stages of development of children.

In-depth knowledge of health, hygiene and nutritional needs of children.

Demonstrated ability to work in partnerships with families.

Knowledge of Child Protection and Safety regulations

Bookkeeping skills to manage accounts receivable and payable, prepare billing statements, review and reconcile

ledgers, and analysis.

FAMILY PRACTICE ASSOCIATES, HESPERIA, CA. CLINICAL MEDICAL ASSISTANT 10/2005-04/2007

• Experience with taking patient’s vital signs: ex. blood pressure, temperature.

• Assisted physician with procedures, as needed.

• Effectively managed and supervised patient flow.

• Properly sterilize all instruments before and after use.

• Clean and prepare exam rooms between patients daily.

• Provided patient callbacks, education and assist with M.D communication.

• Notify patients of lab results; questions from patients should be addressed by physician only, unless

• Answer incoming calls as needed and offer to schedule appointment or take message for MD

• Provided excellent customer service, maintaining a professional demeanor at all times.

• Assisted front office as needed.

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