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Customer Service Project

Location:
Idledale, CO
Posted:
November 04, 2013

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Resume:

Bi He

*** **** ** **** ***, ***** 720-***-****

Golden, CO acapj8@r.postjobfree.com

Education

Colorado School of Mines, Golden, CO B.S, Dec 2013

Engineering with a Mechanical Specialty Cum: GPA= 2.981. Major: GPA= 3.09

Certifications

SolidWorks Certification April 2013

Fundamental Engineering (FE) April 2013

Engineering Skills

• Machine shop, electrical shop, machine design, casting, stress, fluid, circuit, engraver, label maker, electrical

panel, heat transfer.

• SolidWorks, CAE, Matlab, EES, Solid-Modeling, FEA, LabView, Working Model, Data acquisition and processing,

MathCAD, Minilab, Access, C++, R, Web design, MS Office: Word, Excel, PowerPoint, Project, Outlook

• Technical writing and editing

• Verbal and written communication skills

• Multilingual: Chinese, Mandarin

Internship

ADA-ES Highlands Ranch, CO May-August 2013

Electrical Intern, FT

• Assisted shop personnel with the assembly of the custom control panels according to verbal, written instructions,

drawing or diagrams.

• Provides assistance with routine physical inventory counts.

• Tested PLC, analog input and output.

• Operated engraver to provide nameplates for panels and other equipment.

• Operated marking system printer to provide wire, door stickers and terminal block numbers

Team Project Experience

Senior Design Project: Solar Powered Computer for Use in Haiti

• Designed and built solar power basis computer for educational uses in Haiti.

• Worked with client from Nokero company to develop a universal solution.

• Personal contribution: designed and built 3D model, engineering analysis and trouble shoot.

Engineering Practices Introductory Course Sequence (EPICS) II Project:Hoop House with Solar

• Designed energy efficient structure that maximizes and stores the sun’s energy through energy efficiency

technologies.

• Built designs (structure, coverings, and whole system sketch) in SolidWorks, analyzed heat transfer, payback

period, and materials cost of hoop house.

C++ Project: Speed and Distance Calculation

• Designed program that can help user to predict how far bike will jump over ramp and determine which obstacle

the bike will land on.

• Designed interface to display.

Solid Modeling Project: Locking Pocket Knife

• Used SolidWorks to draw 3D sketch of knife with multi blades and safety feature.

• 4 main parts: blades, outside handles, inside handles, and clip.

Employment Experience

Colorado School of Mines Golden, Colorado June-present

CCIT Front Desk Consultant, PT

• Help customer solving computer technology issues; respond through phone to customer questions.

Cheng Du Auto Parts Exchange website Cheng Du, China Aug-October 2009

Network Manager, FT

• Responding through both email and phone communication to customer questions, and providing customer service

and teamwork.

• Maintained and updated web information, and enhanced web design techniques.



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