Sales Customer Service

Lance Eldell

Bank of America

***********@*****.***

Experience

Mortgage Loan Officer at Bank of America

June 2012 - Present (1 year 6 months)

Student at Florida A&M University

June 2010 - June 2012 (2 years 1 month)

General Manager at Aaron's Sales and Lease Ownership

May 2006 - January 2010 (3 years 9 months)

General Manager at Aaron's, Inc

May 2008 - June 2009 (1 year 2 months)

Manage a diverse sales team and portfolio of products and services, also supporting a staff with emphasis on

a "As One Team Motto "approach while administering policies and practices

Identify training opportunities and development needs through observation, monitor, and performance metrics

Provides weekly 1:1 feedback, which informs all sales team members of their sales performance, outline

strategies and performance while reviewing their goals for the week and quarter, in addition to motivating

team members to achieve sales goals

Recruited, interviewed, motivated and assisted fellow sales team members, as well as conducting all 30, 60,

90 day sales and recruitment performance reviews

Conducts daily team meetings that address issues, concerns, and market needs

Recording statistics while overseeing performance levels and preparing reports

Increased revenue 40 % in a challenged market

Meet weekly with local accounts to make sure that the customer need and financial goals are being met

Sales Account Manager at Aaron's, Inc

May 2007 - May 2008 (1 year 1 month)

Consistently performed 125% above local sales team and 106% above national sales team average

Continued research/education of market changes, to effectively compete with dynamic market changes

Provided a written report to the Area Sales Manager of sales of calls and visits in territory

Led the project to integrate Aaron's products by coordinating selling tactics and store configuration to over

60 Jacksonville Market stores which resulted in 100% execution and 40% sales increase

Increased in-store products and promotional executions by interfacing with Chain Store District and Regional

Managers and developing creative solutions to merchandise products with resulted in 30% quarter revenue

Responsible for execution of all Jacksonville Sales initiatives in the Jacksonville metroplex, resulting in

Aaron's in-stock rate of 98%

Facilitated the business growth by 105% within the Jacksonville accounts and Improved perfect service by

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10% for all key account customers

Trained and developed sales & customer service teams on company policy & procedures, creating a manual

to improve department efficiency & attainment of company goals

Territory Sales and Inventory Manger at G&E Dry Cleaners

May 2006 - June 2007 (1 year 2 months)

Conducted and maintained a portfolio of business of 50,000 per month

Heighten sales in territory over 70% in sales based offices (Small territory) and 55% in (Large territory)

Consistently performed 125% above local sales team and 106% above national sales team average

Effectively promoted cleaning products/services through a strong consultative based selling approach

Establish and maintain a follow-up system for weekly representatives contact which allows time to focus on

new strategic selling methods and revamp sells pitch which provided 30% sales growth

Managed 5 outside Sales Representatives and conducted complex outside sales presentation and training

seminars to companies interested in the G&E products and services while educating representatives on new

products and services which resulted in 50% increase in corporate business revenue

Managed all accounts and followed up with customers/accounts in reference to the Sales, Quality, and overall

presentation

Skills & Expertise

Customer Service

Sales Management

Account Management

Sales

Management

Public Speaking

Public Relations

Training

Marketing Communications

Education

Florida A&M University

Bachelor of Science (BS), Political Science and Government, 2010 - 2012

Activities and Societies: Kappa Alpha Psi Fraternity Inc., Phi Beta Lambda Business Fraternity, Student

Government Association

Florida A & M University

Bachelors of Science, Political Science/Public Administration, 2012

Grade: 3.0

Activities and Societies: Student Government Association, Phi Beta Lambda Business Fraternity,Kappa Alpha

Psi Fraternity Inc

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Lance Eldell

Bank of America

***********@*****.***

Contact Lance on LinkedIn

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Contact this candidate