Customer Service Medical Assistant

YOLANDA RATCLIFFE

***** ******* ***** *****, ****** Valley California 92555 Phone: 714-***-**** acapd6@r.postjobfree.com

OBJECTIVE:

To obtain a position as a Licensed Pharmacy Technician with a Pharmacy for room to growth

SKILLS:

Performs general clerical duties including cash register operation, cash handling

eligibility verification, bookkeeping, filing and general supply maintenance.

Assists with inventory control, purchasing, pharmaceutical returns to stocks,

shelf cleanliness, product rotation and maintenance.

Accurately prepares sterile products medications under the direct or indirect supervision

of a pharmacist

Prepare required pharmacy products; use mathematical calculations & conversions from apothecary & avoirdupois to metric system

Follows medical practices established protocols for product preparation

Member satisfaction and retention.

Proficiency in Microsoft Office software as well as Windows Applications

Bilingual: English/Spanish

PROFESSIONAL EXPERIENCE:

OC Urgent Care Medical Assistant Foothill Ranch, CA 08/2013 – 10/2013

Front Office duties include answering phones, appointment scheduling, checking patients in and out, and collecting co-pays, completing new patient registration forms, and collecting payments, insurance information, authorizations. Preparing new patient charts, back office documents including requisitions, pharmacy calls, checking patients in and out. Expediting patient flow and taking messages for multiple locations. Back Office duties include vital signs, collecting urine sample, blood draws. Assisting physician with procedures. Rooming patients, preparing examination rooms, Injection training. Autoclaving and sterilizing instruments, calling patients with blood work results and medication dosages.

Intermex Transfer Wire Cashier La Habra, CA 04/2012 – 11/2013

Enters purchases into cash register to calculate total purchase price, accepts cash, and checks for payment; completes check transactions according to established procedure. Counts money, gives change and issues receipt for funds received. Calculates discounts or references; requests customer identification for certain discounts and receipts as required. Reputation for charisma and good relationship with clients

Premier Health Care Pharmacy Tech In-Patient Internship Brea, CA 09/2010-10/2010

Assisted the pharmacist in production, pulled up and restocked drugs, enter data into the computer to produce labels. Fill unit dose mediation cassettes from patient medication administration records by dispensing the appropriate supply through calculations based on dosage, strength & frequency of administration; perform substitution of drug equivalents through knowledge of generic, trade, chemical drug names & approved therapeutic equivalents

CVS Pharmacy Pharmacy Tech Out-Patient Externship Santa Ana, CA 07/2010 -08/2010

Assisted the pharmacist in processing written prescriptions or telephoned refill requests, enter data into the computer, pick up windows, pulled and restocked drugs, help pharmacist in production, preparing prescriptions by continuing or pouring medication, labeling containers

MCB File Clerk Huntington Beach, CA 2006-2008

Assisted Operations Department, sorting, distributing, arcading, creating and maintaining a numerical filing system for working and archive numerous types of documents, data entry computer as required

GC Services Customer Service Rep Mesa, AZ 2003-2006

Responsible for all Lowe’s and Sam’s Club Credit card accounts, identified and verified caller’s account balance, transaction history, account status, and made monetary adjustments as needed responsible for posting late fee and finance charges, credit balances, membership fees, credit application. Adjusted payment issues such as transfer postings, rehabilitating accounts.

EDUCATION:

NOCCC Anaheim, CA. License Pharmacy Technician Number 107074

NOCCC Anaheim, CA Medical Assistant

Contact this candidate