Customer Service Quality Assurance

Kliessa L. Norris

**** ********* **. ******, ** *5115

Contact Phone: 214-***-****

Email: *********@*****.***

PROFESSIONAL SKILLS

Clerical and Data Entry (60wpm), 10-key (10,000 kspm), spreadsheets, Customer Service, Receptionist Relief, Manual Filing,

Email Correspondence, Strong Multi-tasking and organizational skills, Great Attention to Detail, Quality Assurance

Tools: Windows (95, 98, 2000, XP, Vista), PeopleSoft, Internet Explorer, WordPerfect, Microsoft Office (Excel, Outlook, Word,

Copier, Fax, Multiline Phone System, MediTech

PROFESSIONAL EXPERIENCE

07/12-present Glaspy Group/NTTA

Data Entry Clerk

• Process daily license plate images from state tollway cameras

• Ensure I meet daily goal of 4000 plus images completed daily

• Complete Quality Assurance on employees accuracy

• Communicate with supervisors on any incorrect information gathered

05/11-06/12 Staffmark/Celanese Chemical Company

Data Entry/Document Specialist

• Find broken hyperlinks on company website

• Fix hyperlinks, upload and update

• Create agent deals in pros software

• Perform audits on excel spreadsheet

09/10-04/11 ProStaff/Banctec

Data Entry Clerk

• Process scanned patient health insurance claims (Form 1500)

• Process 1000 daily forms

• Quality Assurance duties

01/10- 09/10 ProStaff/Medco

Data Entry Processor

• Process patient mail-in prescription orders

• Enter patient’s new or updated information into software

1/07-9/09 EuroStaff/City of Irving/Dallas, TX

Data Entry Clerk

• Perform Audits on citizens information

• Input all updated information on excel spreadsheet

• Assist with answering phones

07/02-10/06 Presbyterian Hospital Dallas

Health Information Clerk

• Scan medical records in system

• Assemble and analyze inpatient and outpatient charts

• Input patient and doctor information in system

• File patient charts

• Chart retrieval

• Customer Service

• Relieve receptionist

2/99-06-02 Doctors Hospital Dallas

Health Information Clerk

• Scan medical records in system

• Assemble and analyze inpatient and outpatient charts

• Input patient and doctor information in system

• File patient charts

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• Chart retrieval

• Customer Service

• Relieve receptionist

EDUCATION BACKGROUND

08/97- 12/97 Prairie View A&M University, Prairie View, TX

Major: Business Administration

08/93- 05/97 Lakeview Centennial High School, Garland, TX

* References will be furnished upon request

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