Customer Service Manager
Resume:
Shelby D. Langdon
**** **** **. **** *** Sacramento, CA 95823
Cell: 209-***-****
Email: acap9t@r.postjobfree.com
OBJECTIVE
To obtain a position in a company committed to their customers and employees.
WORK HISTORY
July 2012 Crew Member
to McDonald’s
April 2013 Lodi, CA
Assisting customers with their needs and making sure they are more than satisfied in a timely manner,
capable of working with a team, receiving and distributing cash, preparing cafe items, maintaining
upkeep of the store, stocking and organizing merchandise and assisting new employees by making sure
they are well informed of their duties.
● Serv Safe Certified.
● Proficient cashier skills.
● Exceptional customer service skills.
● Capable of performing many duties at once.
● Basic barista abilities.
● Proper training of sanitization.
● Excellent experience with teamwork.
● Able to easily adapt to extreme situations.
● Perform with a high degree of accuracy.
● Display the type of grooming which is neat, attractive and appropriate.
April 2013 Sales Associate
to Kmart
October 2013 Lodi, CA
Receiving and distributing money, daily interaction with the public, stocking main floor shelves, basic
jewelry department knowledge, basic janitorial duties, daily recovery of main floor shelves, and keeping
customers aware of new promotions and advertisements.
● Exceptional customer service skills.
● Excellent cashier skills.
● Pulling jewelry from cases.
● Stocking and organizing merchandise.
● Ensure that each customer receives outstanding service by providing a friendly environment.
● Maintain an awareness of all promotions and advertisements.
● Communicate customer requests to management.
● Kept department continually clean, well maintained and organized.
● Cashed out customers merchandise in a pleasant and efficient manner while using suggestive
selling techniques to round out shopping experience.
August 2013 Sales Associate
to CVS Pharmacy
Current Lodi, CA
Receiving and distributing money, daily interaction with the public, answering any questions or
concerns the customers may have, daily use of the telephone, basic filing experience including, receipts
for refunds, coupons, rain checks, voids, and MoneyGram receipts, stocking main floor shelves, basic
janitorial duties, daily recovery of main floor shelves, and keeping customers aware of new promotions
and advertisements.
● Outstanding cashier skills.
● Stocking and organizing merchandise.
● Capable of multitasking in a busy environment.
● Ensure that each customer receives outstanding service by providing a friendly
environment.
● Communicate customer requests to management.
● Proper phone etiquette.
● Cashed out customers merchandise in a pleasant and efficient manner while using
suggestive selling techniques to round out shopping experience.
SKILLS/ATTRIBUTES Detail oriented, flexible, punctual, self starter, outgoing, highly organized,
strong work ethic, takes initiative, problem solver, enthusiastic, valid California drivers license, two
years completed in Computer Applications (Microsoft Office, Excel, Power point, Adobe), ServSafe
certified (Food Handlers Card), goal driven, focused, patient, and persuasive.
EDUCATION
July 2011 Rio Valley Charter
to College Prep.
February 2013 Lodi, CA
Honor roll student.
● Punctual with assignments.
● Hardworking.
● Focus on tasks at hand.
● Avoid mistakes and errors.
● Excel in detail checking.
REFERENCES
Renate
Store Manager
K mart
520 S. Cherokee Lane
Pamela Harris
Store Manager
CVS Pharmacy
1000 W Kettleman Lane
Yasmeen Bibi
Store Manager
McDonald's
200 West Lodi Ave.
Lodi, CA 95240
Contact this candidate