Customer Service Manager

Iris Diaz

Cellular: 305-***-****

**** *.*. ***** *******, Hialeah, FL 33015

**********@*****.***

OBJECTIVE

To secure a challenging position in a role which will utilize and expand my skills in addition to providing

growth, stability and advancement.

EXPERIENCE

THE CONTINENTAL GROUP, Hollywood, Florida JAN/2013 – MAR/2013

Accounts Payables Clerk

Responsibilities included processing invoices and printing checks daily for all assigned associations according

to weekly schedule. This included scanning all received invoices to be processed for each association’s

approval and coding.

Answer and handle all incoming inquiries both via phone and e-mail from vendors and CAMs in order to

maintain all association’s accounts current and in good standing.

Maintain an updated workflow status of all checks received back from associations.

Prepare monthly filing folders as well as reoccurring invoices for each association, such as insurance, that are

paid on the first of each month.

Create and maintain “dashboard” for all assigned associations.

U.S. HOLDINGS, Miami, Florida TEMPORARY ASSIGNMENT MAY/2012 – SEP/2012

Accounts Payables-Floater

Responsibilities included organizing and filing all check receipts with back-ups by supplier and date issued

through their year-end July/2012.

Prepared and packaged previous years’ files for storage, also started new files for the current year.

Pulled files as requested by auditors for verification and provided any additional research that was needed.

Assisted in the payment of invoices from suppliers and other U.S. Holding companies.

Verified complete package of invoices, (POD, PO and all back-up documentation) was included for posting

and payment.

Finalized and posted invoices for payment in billing system, BAAN.

Prepared payment advice and filed documentation in its corresponding company/supplier file.

Provided back-up coverage for Receptionist, e.g., lunches and breaks.

Assisted accountant and Human Resources Department with the preparation of expenses reports and special

projects.

DAMCO CUSTOM SERVICES, Miami, Florida TEMPORARY ASSIGNMENT DEC/2011-MAR/2012

Import Coordinator

Responsibilities included processing requests for duties pay-back to Damco’s Importers. This included

completing request forms with calculations of return, providing copies of all back-up documentation and

sending packages to customs port where cargo was received.

Interacted with customs representatives, shipping lines, etc., in order to provide all required information for

processing.

Tracked the receipt of duties received by customers and checked on status of pending reimbursements.

Other duties were added, such as filing, completing and sending Delivery Orders, sending original documents

of import entries and contacting customs, shipping lines and airlines for tracking of cargo and properly

planning for pick-ups and deliveries.

AMERICAS GENERATORS, Miami, Florida MAR/2006-OCT/2011

Shipping Coordinator

Responsibilities included confirming readiness of order for delivery and shipping. This includes verifying that

service has been completed and finance approval has been given through continuous communications with

various other departments, such as the Accounting and Service Teams.

Contacted customers to schedule delivery of orders, i.e., verifying shipping address, receiving dates, times and

any special shipping instructions.

Provided freight quotes to sales representatives and make shipping arrangements with freight forwarders to

insure proper shipping document and adequate carrier/transportation is used.

Responsible for the preparation of documents, packaging and shipping of all Customer Service Orders via

DHL,UPS and FedEx..

Work closely with Traffic Director on special projects, such as trade shows, import containers and seasonal

events.

ANDERSON & ASSOCIATES, Hialeah, Florida APR/2005-MAR/2006

Service Coordinator

Responsible for recording customer requests for service, including customer address, contact phone number,

equipment type and scope of service to be performed.

Review customer requests for service to ascertain cause of service request, type of malfunction and location.

Work closely with service technicians via radio and telephone to provide information and directions regarding

service or installation activities, type and location of work to be performed and dispatch them.

Determine and schedule orders according to urgency.

Keep records of repairs, installations, removal of equipment and hours required on each job.

Process and invoice all work orders daily.

VERIZON WIRELESS, Hialeah, Florida APR/2004-JUN/2005

Retail Customer Support & Retail Support Representative

Support South District Manager in managing eleven retail stores.

Provide daily, weekly and month-end tracking and reporting of daily sales, activities, churn and other

monitored requirements for stores and representatives throughout the district.

Maintain training log and ensure all representatives where trained within the specified timeframe. Involved

with preparation of training, included setting locations, dates and times, preparing training

booklets/information and registering all trainees.

Processed expense reports for District Manager, Store and Assistant Managers on a monthly basis.

Preparation of the quarterly Operations Review which was presented by the Vice President of the South Area.

Including gathering all sales and productivity of the district for the previous and present quarter and providing

year over year comparisons.

SKILLS

Proficient in Word and Excel.

Extensive Clerical Support and Customer Service Experience.

Ability to multi-task, work well with others, and possess great organizational skills.

LANGUAGES

Fluent in both English and Spanish

EDUCATION

1983-1986 Hialeah Senior High School Hialeah, FL

***REFERENCES AVAILABLE UPON REQUEST***

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