Customer Service Manager
Resume:
Clare Taylor
*** ******* **** #** *****, Florida 33771
acap3v@r.postjobfree.com
PROPERTY MANAGEMENT
Budget / Business
Marketing Planning
Effective Operations Management
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I am a professional, resourceful, self-starter, known for turning around troubled properties and optimizing income
opportunities and building strong teams. Maintaining high occupancy in a soft market and lowering delinquency.
CORE COMPETENCIES
Profit & Loss Management Project/Budget Management Advertising & Marketing
Maintenance/Renovation Financial Management Staffing & Training
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PROFESSIONAL EXPERIENCE
Laramar
Leasing Consultant, Bay Park, Clearwater, FL 6/2013-9/2013
DLG Management
Manager, Canterbury Oaks, Clearwater, FL 2/2012-6/2013
Key Achievements
Responsible for all leasing, renewals, bank deposits and completion of compliance paperwork in
one (1) person office
Maintained good relationship with residents by providing excellent customer service.
Improved occupancy, resident retention, delinquency and collections on a challenged property.
Operated within budget and worked with maintenance supervisor to control spending.
Traveled between three (3) properties for viewing/leasing apartments.
Carteret Management Inc.
Property Manager, Rio Vista Village, St. Petersburg, Florida 12/2008-1/2012
Key Achievements:
Managed conventional community with full managerial responsibility for ensuring that all paperwork completed
and certified in accordance with guidelines.
Achieved strong occupancy in soft market environment and improved retention by continually promoting good
resident/associate relations.
Built and maintained a strong, focused team and kept up morale by holding recognition events.
Maintained excellent relationships with residents by providing the best customer service.
Operated within budget and worked with Maintenance Supervisor to control spending.
Responsible for rent collections, bank deposits, evictions and other daily activity as it arose.
Clare Taylor (continued) Page 2
CNC Investments Inc.
Property Manager, Newport Apartments, Tampa, Florida 8/2006-6/2008
Key Achievements:
Maintained and operated within a multi-million; while achieving a strong occupancy in a soft market
environment.
Improved retention from 33% to 66% by continually maintaining high occupancy standards by promoting good
resident/staff relations.
Initiated a plan and perfected a system to reduce delinquency to below 2%. Recognized for continual error free
accounting month end closeout.
Instrumental in developing training techniques to overcome objections; focusing on closing techniques and
telephone etiquette.
Built strong dedicated team and reduced employee turnover.
Fieldstone Management Company
Property Manager 5/2003-8/2006
Key Achievements:
Traveled between five (5) properties as Floating Manager
Assumed all managerial responsibility for properties during vacation and staff shortages
Maintained and often improved delinquency and collections.
While directed by company to trouble shoot two (2) challenged sites; developed a leasing program that
ultimately increased occupancy by 10% in 90 days.
Shared with managers and staff on ways to improve operation by implementing new and innovative proven
methods.
Reliance Housing Foundation
Property Manager, Watermans Crossing, Tampa, Florida 6/2001-4/2003
Key Achievements:
Assumed full managerial responsibility for ensuring all bond paperwork complete and certified in accordance
with the monitoring agents.
Improved occupancy by 7% to 95% in a soft market by always focusing on improved customer relations.
Maintained excellent relationship with residents by providing the best customer service. Developed 10 Best
Reasons to reside at the property.
Oversaw stringent budget control while not interfering with the policy “All work orders completed within 24
hours”.
Received Manager Appreciation Award.
Clare Taylor (continued) Page 3
Clearwater Housing Management Company
Assistant Property Manger, Sabal Walk Apartments, Clearwater, Florida 9/1998-5/2001
Key Achievements:
Assisted Property Manger in all duties and took over when necessary
Responsible for all rent collections, bank deposits, leasing and completion of compliance paperwork for
Clearwater Housing Authority and worked with local attorney on all evictions. Maintained excellent
relationship with residents.
Maintained 75% leasing closing ratio.
Allied Manor/Housing for Elderly & Handicap
Property Manager, Muss & Sons, Staten Island, NY 5/1982-9/1998
Key Achievements:
Responsible for all leasing all multi-family units as well as commercial space.
Ensured compliance of all HUD Section 8 paperwork. Provided necessary reports to Housing Authority.
Responsible for all interaction with residents and taking care of their personal needs.
Rent collections for multi-family and commercial properties.
Supervised maintenance department.
TECHNICAL BACKGROUND
Proficient in Microsoft Office (Word, Excel, Outlook), AMSI, Rent Roll, Onesite, Yardi, PMPRO, ApFolio, Internet
Notary Public state of Florida
References upon request.
Contact this candidate