Customer Service Sales

Brian D. Hayes *** E **th ST Phone 602-***-****

Washington, IA 52353 E-mail

********@*******.***

Objective

To obtain a position that will immediately benefit from my proven ability

to increase profits and decrease expenses for the betterment of the

organizational bottom line

Professional Experience

USC Consulting Group, LLC Tampa, FL 1/2013-Present

Senior Project Consultant- Mid to Large Business Process Improvement

. Conduct analysis to uncover opportunities of improvement

. Lead and assist on process improvement projects in Production,

Maintenance, Finance, HR, Safety, Training, Sales, Customer Service,

Quality Control, Sanitation

. Proficient to expert in process mapping, hiring/staffing, system

analysis, critical path turnaround, shutdown and maintenance planning,

detailed time studies, variance reporting, throughput improvement,

steering team organization, resource utilization, downtime efficiencies,

waste improvements, flex matrix

. Project contracts ranged between 250K to 3M, length of projects ranged

from 4 wks to 6 months, range of improvement 3:1 up to 6:1

FT Power Sports, LLC Tempe, AZ 1/2012-1/2013

Contracted GM/Sales Specialist- Power Sports Full Service and Rental

Facility

. Responsible for Sales Revenue; Contract Negotiating; Operational

Manager

. Implemented scheduling processes for rental and service divisions

. Provide Customer Service/Satisfaction from initial contact; Payroll and

HR duties

Buildproof, Inc. Scottsdale, AZ 7/2009-

12/2011

Director of Sales- Business to Business Sales/Account Management

. Awarded first promotion in company existence at 6 month mark

. Development and implementation of new products; utilizing both affinity

charts and simple cause and effect diagrams

. Set and achieved daily, weekly, monthly activity and sales goals

. Train new team members and sister company customer service reps

. Responsible for sales team production

Scottsdale, AZ 1/2009-6/2009

Business Development- Business to Business Sales/Account Management

. Top Producer in New Sales Dollars and Highest Average Sale

. Top Producer in New Accounts, 400 plus

. Product Improvements focused on customer ease of use; Build and

maintain customer accounts

Treeline Design Group, Inc. Phoenix, AZ 5/2006 -

12/2008

Chief Operations Officer/Vice President- Landscape Design, Residential and

Commercial

. Full P & L Responsibility; 74% increase of net profit; decrease A/P

77%; decrease A/R 93%

. Reduction of employee turnover by implementing standard hiring

practices and periodic performance reviews used to set expectations

. Weekly meetings with team leaders focusing on best practices getting

employee buy-in

. Managing 40+ employees working off site

. Design and implementation of new Safety Program decreasing workplace

injury; Workers Comp MOD factor decrease from .93 to .87 decreasing 15k

on premium

. Implementation of new Payroll Process to increase accuracy of hourly

employees

. Built relationships within Better Business Bureau and AZ Registrar of

Contractors to uphold and insure proper workmanship and customer

satisfaction

Cintas First Aid and Safety Division Grand Rapids, MI 3/2004

- 5/2006

General Manager - Business to Business Sales/Service/Products; First

Aid/Safety Products, OSHA guided

. Full P & L responsibility

. Surpassed aggressive profit goals by double digit percentages

. Exceeded annual sales projections with local and national customers

including major corporations, government entities, and small business

owners

. Leading AED sales production in company division

. Expenses held 20% less than goal

. Hired and trained new partners; Direct reports achieved multiple

corporate distinctions

. Customer Service Satisfaction improved from 52% to 95%

. 0.5% discrepancy of inventory audit, improvement of 18%

. Responsible for Human Resources and Payroll including Expense Accounts

. Daily contact with direct reports for previous day sales, pacing sales,

and future forecasting

Chicago, IL 10/2002 -

3/2004

Sales Representative - New Business to Business Sales/Service

. 150+ new accounts sold in Chicago market

. Top Ten producer in national rankings; Leader in regional AED sales

. Consistent 110% Quarterly Bonus Award winner ; Member and key

contributor of #2 sales team nationally; Pacing for elite President

Club honors prior to promotion

Education

University of Iowa Iowa City, IA 1992 - 1996

. Majoring in Sports, Health, and Leisure; Minor in Communications;

Coaching Emphasis

. Employed at University of Iowa Hospitals and Clinics- Blue Cross/Blue

Shield Dept

Mid-Prairie High School Wellman, IA 1992

. Perfect Attendance - 7 consecutive years; Varsity Starter and Letter

Winner - 4 sports

. Business Professionals of America; Industrial Arts Club

Accreditations

. Six Sigma Green Belt Certified (Cintas Corp); OSHA 10 Hour Certificate

(Cintas Corp)

. Meticulous Hiring and Leadership (Cintas Corp); CPR, First Aid, and AED

Certified (Cintas Corp)

. Licensed Life, Health, Property & Casualty, Commercial Lines (State of

IA 1995-2002)

Software Experience

. Quickbooks, Salesforce, Access

. MS Word, MS Excel, Powerpoint, Outlook, MS Project, MS Visio

. Google share calendar/documents

. JD Edwards EnterpriseOne[pic]

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