Customer Service Manager
Resume:
C URR IC UL U M V ITAE
CATAR I NA FERRE I RA
** * * * * F I E L D GARDENS, SWAY LYM I NG TON
HA M PSH I R E
SO41 6BY
MOB: 077********
Personal P rofile:
From 2005-2011 I have gained experience in various employment in direct customer
l iaison, dealing with telephone enquiries, handling cash and balancing revenues. I
have also had experience checking and maintaining a safe working environment,
i nterviewing and recruiting staff, managing myself and others, providing t raining
p rograms as well as fundraising for various charitable organizations. I have
l anguage skills and have acted as an interpreter in a Court of Law. I have also
volunteer as a receptionist at Gift fundraising. I speak Portuguese, French and
Spanish.
E mployment profile:
A ugust 2013 Until P resent
Consutant Data Base Factory
• PRS (Performing Right Society)
Catarina Ferreira U8 T6 02/02/2012
• Taking inbound calls
• Issue license to business premises that play copyright music
I h ave worked for one week as a Credit Controller for Abbas Cabins
• Sage 50
• Taking calls from clients
• Taking clients order
• H i re and off hire of the products
• Invoices
• Updating clients details
CUSTO MER SERV ICE ADV ISER
20 of MAY 2013 TO 1 ST A ugust 2013 L OCALLE T TERBOX
• Administrative duties
• Data entry
• Providing end of the day report
• Customer service
• Provide correct advice on best services
• Build rapport with the customers
Catarina Ferreira U8 T6 02/02/2012
• Answering to telephone inquiries about the Company products
• Keeping customers up to date with our services
Note: Company under administration
M arch 2013 until present S HROREF I E L D COU N TY PARK
BAR ASSISTANT
14 OF APRIL 2009 TO December 2011 GIFT
F U N D RA IS I NG
T EL EP HONE AND STREET F U N D RA IS I NG
C HAR I T I ES: NSPCC, GREAT ORMOND STREET, AMNESTY
I NTERNATIONAL, SAVE THE CHILDREN, CARE I NTERNATIONAL, FRIENDS
OF THE EARTH, SENSE, BATTERSEA DOGS AND CATS HOME, EVERY
C HI LD…
• This entailed in t rying to get the members of the public to donate a chari ty on
a monthly regular basis by direct debit.
AUGUST 2008 TO APRIL 2009 S UPRE ME CORPORAT ION
T RA I N I NG MANAGE ME N T PROGRA M M E AS AN I N D EPE N DE N T SALES
Catarina Ferreira U8 T6 02/02/2012
A DV ISER
B2B
• Conducting in terviews for the company
• Teaching and t raining staff
• Being responsible for yourself and others
• Building your crew
2007-2008 T H E RANGE HO M E AND LE ISURE
C HECKOU T OPERATOR
• Welcome customer
• Deliver an excellent customer service
• Till work and cash handling
CASH OFF ICE ASSISTANT
• Assist in providing an effective cash office operation
• To ensure the accurate reconciliation of all store revenues
• Maintain a safe and secure working area
• Adhere to current company policies and procedures
• Complete company documentation accurately
• Attend to discrepancy investigation
Catarina Ferreira U8 T6 02/02/2012
2006-2007 Q UEENS T H EATRE P ICCAD I LLY
BARTEN D ER
• Welcome customers and take their orders.
• Take intervals orders. While they are watching the show we have to make
sure the drinks are prepared and ready for the in terval. We also need to
t hink quickly and accurately to give the r ight change to the customer, and
a lso make sure that at the end, the money we made is equivalent to the
amount of drinks sold.
F RONT OF T H E HO USE STAFF
• Selling programs for the show
• Direct customers to their seats
• Make sure customers are not taking pictures or filming the show
• Sell ice creams at the interval
2005-2006 PARK I N N H O TE L H yde Par k
WAITRESS
• Welcome customers
• Show them to table
• Till work (cash handling and credit t ransactions)
• Telephone work
Catarina Ferreira U8 T6 02/02/2012
• Make sure the tables are always clean and tidy
Education profile:
1998-1999 A levels D. Dinis College
Subjects: Sociology, Psychology, H istory, math, Portuguese, French, English, PE.
• 6 Months French course at Alliance Francaise
• 1999-2003 Degree in In ternational Relations
• 2011-2012 Completed level 2 an OCR B usiness Administration
C ertificate a t Barnet College.
REFERENCES:
J ustine Smart
General Manager
Shorefield Park
Shorefield Rd,
Mi lford on sea, Hampshire
SO41 0LH
Catarina Ferreira U8 T6 02/02/2012
B ecky Jackson
C lient Relationship Manager
L isten
Unit 12-13 H ighbury Studios
8 Hornsey Street
London
N7 8EG
Catarina Ferreira U8 T6 02/02/2012
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