Quality Control Administrative Assistant
Resume:
CHERYL L. LUCAS
** ****** ****** ( Harrison, NY *0528 ( Phone: 646-***-**** (
**********@***.***
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Administrative Assistant with more than fifteen years experience in event
planning, budgeting, organization, scheduling, and office management.
Proven history in meeting budgetary goals, directing all aspects of complex
travel arrangements, and providing budget analysis and cost control
services. Experience in managing budgets in excess of $10 million, as well
as managing cross-functional teams. Seasoned leader in the development and
implementation of process improvement and quality control.
work experience
CitationAir - Greenwich, CT 2/2004-
12/2012
Executive Assistant, Travel Services - 1/2008 - 12/2012
Supervisor, Travel Services - 2/2004 - 12/2007
. Provided administrative support to the Vice President of Travel
Services
. Performed administrative functions for a 15-person department,
including data management, word processing, fielding inbound and
outbound calls, scheduling, event coordination, correspondence,
maintaining office supply inventory, and other tasks as needed.
. Developed and implemented cohesive work schedules for cross-functional
travel planning team.
. Coordinated all off-site pilot meetings, including site selection and
negotiation, provision of meals, and ground transportation.
. Managed the travel department calendar, scheduled meetings and
selected meeting spaces.
. Reconciled American Express BTA card monthly, with charges ranging
$500,000-$850,000.
. Revised and maintained travel and training manuals as needed to ensure
operating procedures reflected the latest industry trends and process
improvement.
. Analyzed business processes; developed and implemented changes that
resulted in more efficient operations.
. Served as a conduit for cross-functional communication, ensuring all
members of the team were informed and on the same page for optimal
productivity.
. Executed travel arrangement requests, including planning, scheduling
and coordination.
. Provided assistance to management on special projects and assignments,
resulting in more efficient project completions and improved results.
. Designed travel itineraries for VIP business travelers.
. Provided 100% conflict resolution to clients, identifying their
problems and working quickly to devise effective solutions.
. Responsible for generating daily and weekly sales reports and
presenting them to management.
. Managed the implementation of a new quality control system that
decreased agent errors and improved client relations.
. Negotiated agreements with hotel representatives for added value
benefits for clients.
. Organized corporate accounts, travel and expense reports for VIP
clients. Generated invoices.
. Successfully manage travel bookings for all corporate business travel
within four hours of request.
. Advised in the procurement of technology to integrate travel,
requests, bookings, and notification processes.
Omega World Travel - New York, NY 11/1995-
12/2003
Assistant Office Manager
. Provided a wide range of administrative and clerical duties to ensure
a smoothly operating office.
. Developed travel itineraries for VIP business travelers
. Competently resolved client concerns and requests with a goal of
providing 100% client satisfaction.
. Calculated bookings and generated Daily & Weekly Sales Reports.
. Facilitated the implementation of a new Quality Control System
designed to decrease the amount of Agent Errors.
. Earned valuable repeat and referral business based on excellent
customer relations.
. Organized VIP corporate accounts' travel & expense reports.
. In addition to the travel work, provided administrative support for a
10-person office, including filing, word processing, supplies
inventory, voice mail and e-mail messaging
education
Pace University, Pleasantville, NY
skills
Microsoft Office (Word, Excel, Access, & PowerPoint), Microsoft Outlook,
Sabre & Apollo GDS System, Concur Expense Solutions
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