Administrative Assistant Customer Service

VICKIE M SAUNDERS

**** *. ******** **** ***** #**5, Stockton CA 95219 Cell: 209-***-****

*************@***.***

Summary

I desire an Administrative Assistant position where I can utilize my strong administrative and

human relations experience, knowledge of computer applications and excellent customer

service skills.

Highlights

Accounts Payable Processes & Spreadsheets & Accounting Reports

Management Management

Accounts Receivables Processes & Banking

Management Excellent communication skills

Invoice & Expense Report Processing

Filing and data archiving

Type 60 WPM

Advanced MS Office Suite knowledge

Accomplishments

Specialized Engineering

2011

During my second year of employment with Specialized Engineering I helped the company to

recover a loss in revenue on past delinquent accounts, and as a result, the company gained a

profit of more than $80,000 through my collections experience and persistence.

The Stockton Record

2007

I received an unsung award for my productive job performance, during the first quarter of

my second year of employment.

Experience

Administrative Assistant Dec 2011 to

Sep 2012

Specialized Engineering – Stockton, CA

• Daily activities included accounts payable and receivables, collections cold calling,

generating delinquent notices on past due accounts, processed wire transfer payments

and credit card payments for international accounts.

• Creating spreadsheets were an essential part in organizing my weekly assignments

for billing, and weekly reports, including inventory of office supplies.

• Assignments also included drafting correspondence, logging payments and

invoices in QuickBooks, and processing vendor checks and bank deposits.

• Other duties includes filing, distributing mail, UPS and FedEx shipments, running

errands and other various projects as assigned.

Newsroom Assistant Oct 2006 to

Jan 2011

The Record Newspaper – Stockton, CA

• Assisted reporters, editors and editorial staff in researching and gathering information for top news stories,

transcribing community briefs and calendar events for newspaper publishing, and online posting.

• I also screened calls for news related stories, and directed calls for all newsroom staff.

• Other duties included logging staff vacation, sick and floating holiday hours, composed spreadsheet to

track cell phone hour usage of all reporters and editorial staff for billing purpose.

• Maintained records of all company vehicle mileage and scheduled routine maintenance service when

needed.

• Processed Velox and photo orders for reprint purchases, coordinated staff meetings, ordered office supplies

for all seven bureaus and other projects as assigned, including errands.

• Maintained the newsroom library with updates and archiving, including researches on historical news

articles for current top stories.

Customer Service Representative Oct 2005 to

Aug 2006

TRC Staffing/ Charter Communication – Marietta, GA

• Established new customer accounts and assisted customer with billing, service problems,

products and features.

• Posted payments, prepared and entered field technicians work orders and made corrections

when needed to insure proper coding was applied.

• I also prepared bank deposits for Armored Mobile Banking Trucks daily pickups.

• Perform

ed other related duties as assigned.

Accounting Manager

Aug 2004 to Mar 2005

GP Gypsum Corporation – Antioch, CA

• Responsible for all customer orders and up-selling customers to value-added products order entry, and

follow-up status of orders, DFR (Deductions from Remittance) adjustments.

• Executed accurate pricing within prescribed guidelines of quoting prices, terms of sales, etc. from

documentation in the sales system.

• Sourced orders from the manufacturing point, based upon profitability to the business unit but also

balancing the needs/requirements of the specific customer.

• Working with customers in managing their inventory levels based upon anticipated changes in market

conditions or in mill production schedules.

• Negotiating alternative ship dates when required based upon raw material shortages, finished product

deficiencies, manufacturing problems or logistics issues.

Maternity Leave

Oct 2002 to Aug 2004

Sales Support/ Front Desk Coordinator

Apr 2000 to Nov 2002

Robert Half International, Inc. – Walnut Creek, CA

• Answered and directed incoming calls for all sales staff divisions.

• Scheduled, coordinated, and confirmed company in-house interviews and staff meetings,

constant interaction with technical support to improve computer problems.

• Download online applications and transferred to Micro-J data base, and input candidate's

computer skills, and evaluations.

• Verified and process I-9's and W-4 forms for eligible employment purposes, and mailed

to corporate office for record keeping.

• Created candidate e-mail spreadsheets for mass mailing of upcoming events, generated

candidates missing timesheet reports, and setup candidates on SmartForce online

computer training course.

• Maintain inventory of office supplies and performed other duties as assigned.

Education

Word Processing Courses

Lawton Business School. – Campbell, CA

High School Diploma

Overfelt High School – San Jose, CA

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