Manager Case

Katrina M. Goodall

**** ************ ****, *********, ** 49048 P:269-***-**** acaoju@r.postjobfree.com

KEY QUALIFICATIONS: Ability to execute strategic plans to accomplish objectives, extensive experience in public contact while establishing instant rapport, enthusiastic and energetic while working in a team-oriented setting or independently to meet deadlines, excellent leadership and organizational skills, highly effective oral and written communication skills, dynamic presentation skills, able to understand the nature and process of solving problems by recognizing the problem, developing alternatives, and then making decisions as to best solutions, enjoy challenges and creative problem solving, analytical, critical thinker, able to handle complex situations, learn quickly and accept new responsibilities, and understand human behavior as it applies to leading and motivating others.

PROFESSIONAL AFFILIATIONS:

11/10-Present Board Member-Program Committee Kalamazoo Literacy Council, MI

07/08-Present Student Member National Council Family Relations, CA

12/10-01/13 Board Member-Program Committee Kalamazoo Freedom Schools, MI

EMPLOYMENT SKILLS:

Neighborhood Network Center Coordinator/Director

Plan and schedule programs, events, and activities based upon community need, interest, and demographic

Develop budget for programs, events, and activities as well as monitor expenditures to ensure proper budgetary constraints

Perform personnel duties, such as hiring volunteers and evaluating work performance

Establish work schedules and assign task to volunteers

Certified in Microsoft Word, Microsoft Powerpoint, Microsoft Excel, and Microsoft Access

Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records

Determine the scope of educational/recreational program offerings, and prepare drafts of program schedules and descriptions, to estimate staffing and facility requirements.

Cash Office Associate

Operate computers programmed with accounting software to record, store, and analyze information.

Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.

Operate computers programmed with accounting software to record, store, and analyze information.

Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.

Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.

Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.

Receive, record, and bank cash, checks, and vouchers.

Katrina M. Goodall

2812 Heatherdowns Lane, Kalamazoo, MI 49048 P:269-***-**** acaoju@r.postjobfree.com

EMPLOYMENT SKILLS (Continued):

Case Manager Assistant

Answer applicants' questions about benefits and claim procedures.

Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.

Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.

Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.

Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.

Interview and investigate applicants receiving public assistance to gather information pertinent to the application process.

Check with employers or other references to verify answers and obtain further information.

Keep records of assigned cases, and prepare required reports.

Schedule benefits claimants for adjudication interviews to address questions of eligibility.

Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.

Supportive Service Record’s Clerk

Comply with federal, state, and company policies, procedures, and regulations.

Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.

Code documents according to company procedures.

Reconcile or note and report discrepancies found in records

EMPLOYMENT EXPERIENCE:

10/10-Present Neighborhood Network Center Coordinator Phoenix Properties, Kalamazoo, MI

03/06-10/08 Cash Office Associate Wal-Mart, Inc.

09/00-10/09 Case Manager Assistant K/RESA-Y.O.U., Kalamazoo, MI

04/98-09/00 Supportive Service Record’s Clerk Goodwill Industries of Southwest MI

EDUCATION:

04/13-Present Masters of Arts-Family Studies Spring Arbor University, MI

06/08-05/13 Family Life Education/General Studies Spring Arbor University, MI

05/10-12/12 Business Administration K.V.C.C., MI

10/09-05/10 Management Organizational Development Spring Arbor University, MI

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