Customer Service Sales

Drena L. Allison

*** ********* ***** **.; Lodi, CA 95242; 512-***-****

A driven professional looking to build a career with a dynamic company that can utilize my talent

for working with the public, commitment to excellence and altruistic character.

EMPLOYMENT

2012-2013 Substitute Teacher, Region 12

• Proven commitment to the school staff that I could be available on short notice

• Uphold the standards that each individual teacher sets for their classroom

• Maintained a reputation of being able to handle difficult situations with confidence

• Respected and known as a fair, honest asset to the schools I am a part of

2009-2012 Store Manager, Sunglass Hut

• Awarded highest percent increase in sales over the last two years among 25 retail stores

• Was awarded a perfect score on my customer service loyalty shops for the duration of

employment

• Maintain qualified staff, inventory and supplies to keep store at top performance

• Persistently networked in order to recruit the very best talent

• Managed hiring processes from recruitment through onboard training

• Consistently coached my staff to ensure optimum performance

• Implement new policies and procedures as determined by home office in a timely manor

• Excellent presentation and communication skills

• Innate ability to respond positively to customer complaints providing conflict resolution

• Calculated quarterly sales projections in order to set goals to achieve above standard sales

• Organize and host successful customer appreciation in-store events that are innovative and

unforgettable to drive sales, customer retention and brand loyalty

• Maintained the highest customer retention of my region for two consecutive years

2008-2009 Sales Representative, Zale's

• Natural ability to discern customers needs and provided outstanding customer service

• Exceptional professional poise and appearance

• Managed inventory and organize display cases as needed

• Constantly challenged myself to higher levels of sales

• Took direction from management and senior staff to sharpen my salesmanship

2007-2008 Volunteer, S.I.R.E., Tomball, TX

(S.I.R.E. is a non-profit organization that helps persons with disabilities through equine therapy.)

• I served on several of the S.I.R.E fundraising committees to plan special events where I brought

in over $295,000 in donations during 2008 alone

• Planned and implemented successful special giving events

• Worked with the BENEVON model and develop sustainable funding opportunities

• Acted as a partner during Special Olympics to assist clients with their different events

• Assisted clients once a week during their lesson by providing physical as well as verbal support

during their therapeutic lesson

• When faced with a difficult situation I was able to act calmly, accessing the situation to eliminate

any injury to my client, the horse or myself

2001-2002 Concierge, The Driskill Hotel

• Responsible for being abreast of guest on property tending daily to any special instruction

• Took initiative to make a database detailing guests previous request allowing me to be proactive providing

the best customer service possible

• Attended to flight schedules, transportation around the city/to airport, various types of reservations such as:

restaurant, spa, golf, city attractions, tours etcetera

• Assessed the clients’ needs and planned events according to their specifications so that they would make the

most out of their stay in our beautiful city of Austin

• I had the privilege to work under the management of Jeffrey Trigger who is currently developing the

Stoneleigh in Dallas.

1999-2001 Client Supervisor, New Start

• Inspire and motivate people to make changes in their lives so that they could better their

financial situations to lower their dependence on government assistance

• Point person to organize a weekly meeting of approximately 150 people

• Interviewed and managed the intake of clients for the program to select the person(s) that

would best qualify

• Coordinated training programs that would equipped mentors to work affectively with their

client person or family

• Coordinated a weekly training program for the mentors, budget/job training for the clients,

as well as, tutoring for the children

• Stayed abreast of the relationship and follow through between the clients and mentors

OTHER QUALIFICATIONS

2000-2008 Active Volunteer and Homemaker

Proficient in most all Microsoft applications including Word, Excel, Power Point,

EDUCATION

2000 Graduated with high honors from St. Edwards University; Bachelors of Human Resources

with Event Planning, Staffing and Exit Interviews as my concentration

Benevon Training System

YA certified as a Yoga Instructor / AFFA certified

REFERENCES

*References available on request

Contact this candidate