Donnesia Davis
Indianapolis, IN - Email me on Indeed: indeed.com/r/Donnesia-Davis/91669db68272c02e
WORK EXPERIENCE
Customer Care Representative (CCR)
Wellpoint - Indianapolis, IN - June 2013 to Present
Responsibilities
Administered and oversaw two major dedicated accounts, which consisted on internal/external phone calls,
sent letters, and suggested services to 50,000 members in one group.Verified calls according to HIPAA,
requested medical records, updated Coordination of Benefits, and Medicare information.Interpreted and
adjusted claims for Providers and members
Catering Assistant, Head Cashier, Trainer
Paradise Bakery & Cafe - Indianapolis, IN - April 2011 to April 2013
Catering Coordinator Assistant/Trainer/Head Cashier: Assist with preparing orders for their delivers and
engaging with my customers. Also, function as cashier and crew member for fast food team. Provide quick
and courteous service to customers in person and over the phone. Participate in making sure that customer’s
orders were accurate, fresh, and satisfactory. Open and close cash drawer at beginning and ending shift
ensuring proper balance. Work as a team player to provide assistance during customer rush periods taking
initiative to help team when necessary or directed
Intent Analyst
Interactions Corporation - Indianapolis, IN - November 2010 to February 2012
Intent Analyst, As a member of the Intent Analyst team I had to perform real-time data entry by listening to
customer voice clips and capturing the appropriate concept or data, and enter the information into innovative
system. Due to the real-time nature of the position it “plays” much like a video game.
Customer Service Specialist/Cashier
JcPenney - Indianapolis, IN - October 2007 to December 2010
To provide great inbound and outbound customer service through the selling of new and/or additional
merchandise and services and assisting our customers with order inquiries, with an ultimate goal of
extraordinary customer satisfaction.
EDUCATION
Core 40 Academic Honors Diploma
Warren Central - Indianapolis, IN
2007 to 2010
ADDITIONAL INFORMATION
OBJECTIVE: Actively seeking customer service related positions that will provide unique opportunities to
continue growth and further my professional experience, while allowing use of my current skill set which
includes: Dependable and trainable entry-level employee with ability to adapt to various work environments
and quickly learn and implement company techniques, service procedures and operating policies. Team player
with the aptitude to efficiently multi-task while continuing to be consistent and accurate in duties. Excellent
natural communication talents balanced with use of skills that allow effective interaction with clients and the
ability to communicate with those of various backgrounds and professional diversities