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Customer Service Maintenance

Location:
Johnson City, TN
Posted:
November 03, 2013

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Resume:

Mark A. Street

***** ********** **

Meadowview, VA 24361

acaojh@r.postjobfree.com 276-***-****

Objectives

I am seeking long-term employment with the ability to grow in a

reputable company.

Work Experience

Utility Trailer, Glade Spring 8/2013-present

Maintenance Technician/MRO:

. Repair air, hand, and electric tools

. Repair machinery, equipment, and fixtures

. Operate a variety of tools and equipment

. Perform preventive maintenance on air hoist and equipment

. Maintain and update repair manuals

. Maintain and update inventory records

. Request parts and supplies

. Write purchase orders for outside vendors

. Stock shelves with parts and supplies

. Prepare shipping orders for tools and equipment for repair from

vendors

. Receive tools and equipment from vendors

. Issue new tools into production

. Identify problem areas with tools and equipment

. Compare purchase orders with receiving, on AS-400 to verify

correctness and completion of orders

. Work with Maintenance Manager and Vendors to resolve repair and

parts issues

. Rotated to various departments as necessary to meet customer

needs

Utility Trailer, Glade Spring 07/2012 -08/2013

Order Planner:

. Collect and enter data in system for creating base-bill report

daily

. Update base-bill on AS-400 system for corporate office

. Evaluate upcoming job packet to insure correctness

. Coordinate with corporate engineers on corrections with job

packets

. Coordinate with purchasing department to insure correct drawings

in job packet

. Issue job packets to production floor

. Review production schedule

. Keep daily log of upcoming jobs and completed jobs

. Perform daily check for engineering change notices

. Request time for rework

. Perform vendor audits

. Coordinate vendor and customer visits

. Work with upper management to resolve issues and customer

concerns

Utility Trailer, Glade Spring 11/2010-07/2012

Maintenance Technician:

. Repair air, hand, and electric tools

. Repair machinery, equipment, and fixtures

. Operate a variety of tools and equipment

. Perform preventive maintenance on air hoist and equipment

. Maintain and update repair manuals

. Maintain and update inventory records

. Order parts and supplies

. Stock shelves with parts and supplies

. Prepare shipping orders for tools and equipment for repair from

vendors

. Receive tools and equipment from vendors

. Issue new tools into production

. Identify problem areas with tools and equipment

. Work with Maintenance Manager and Vendors to resolve repair and

parts issues

. Rotated to various departments as necessary to meet customer

needs

. Fill in supervisor for Maintenance Department

Utility Trailer, Glade Spring 07/2009-11/2010

Welder:

. Build parts and assemblies according to engineering

specifications

. Stage work for next phase of assembly

. Identified completed assemblies upon completion

. Rotated to various departments as necessary to meet customer

needs including Maintenance Department

AT&T, Lebanon 06/2009-07/2009

Customer Service Representative:

. Assist customers with routine requests, questions and concerns

through research and resolution

. Process credit applications and activate service

. Maintain appropriate records, prepare required reports, and

update customer accounts

Utility Trailer, Glade Spring 01/2003-05/2009

Quality Assurance Inspector:

. Inspect deliverables from various departments according to

engineering specifications

. Perform incoming inspection on supplier manufactured parts

according to engineering specifications

. Audit work products according to Corporate checklist

. Complete first article inspection for new vendors and parts

. Assist in compiling monthly department paperwork and test

samples

. Track calibration of measurement instruments and submit to third

party vendor for calibration

. Report identified rejects and submit for approval

. Work with upper management to resolve quality issues and

customer concerns

. Rotated to various departments as necessary to meet customer

needs

Utility Trailer, Glade Spring 05/2002-01/2003

Welder:

. Build parts and assemblies according to engineering

specifications

. Stage work for next phase of assembly

. Identified completed assemblies upon completion

. Rotated to various departments as necessary to meet customer

needs including Quality Department

Federal Pacific, Bristol 08/1996-05/2002

Work Leader/Truck Driver/Welder:

. Tracked completion of product through updates of weekly schedule

. Assisted employees with questions and work issues

. Ordered supplies from internal and external suppliers

. Performed various jobs and rotated as needed according to

customer requirements

. Loaded and unloaded parts various locations

. Completed required paperwork in pickup and delivery of parts

. Completed Customer Satisfaction class

. Participated in National Sales Meeting by presenting

departmental information

. Built assemblies according to engineering specifications

. Performed welding for continuous improvement projects assigned

to Maintenance Department

. Worked with engineering to resolve issues with engineering

specifications

. Served as a member of the safety committee

. Operated ovens and dip tanks for two assembly lines

. Staged product for next process in the assembly line

. Rotated to various departments as necessary to meet customer

needs

Education

King College 01/2010-05/2011

* Bachelors Degree in Business Administration

Virginia Highlands Community College

08/2008-06/2009

* Career Studies Certificate in Information Technology

Fundamentals

* Completed courses in Business Administration and

Information Systems Technology

Washington County Skill Center 11/1999

* Certificate in Mig Welding



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