Project Manager Customer Service

Mary McCardwell m .acaohn@r.postjobfree.com/ linkedin.com/in/mccardwell 248-444-

6124

Summary Communications, marketing, social media professional; successful entrepreneurial & corporate

contributor; leader that is resourceful & collaborative, financial acumen, technology savvy,

detailed.

Versatile: able to coordinate a start-up or integrate into established team, people friendly, discrete.

Qualifications Procurement, product & project management, business development & start-up,

people/resource management; human resources & training; internet promoter, social media,

digital, trickle, traditional marketing, PR, technical writing; franchise operations; audit,

financial & accounting, risk prevention

Experience

Buyer-Accountant-Marketer-Operations – Four Seasons 7/94 - present

• Profitability & cost analysis, cash flow & budgets, accounting, payroll liaison, certified payroll & financial reporting

• Purchasing, franchise coordinator, product management, brand strategy, project management, audit representative

• Manufacturing liaison, inventory coordination, shipping coordination, RMAs, warranty processing, service issues

• Financial analysis & profitability studies, accounting functions, regulatory & tax compliance, payroll, AP/AR

• Human resources, training & development, technical writing, procedures creation & documentation, regulatory support

• Scheduling & resource management, production & sale support, financial & insurance audits, certified reporting,

• Project manager & product manager, trainer software launches & procedures, proposal creation, obtaining permits

• Sales presentation developer/presenter, showroom management, promotion implementation, product manager

• Maintain websites, coordinate events, showroom & sales promotions, advertising, staff coordination & training

• Networking, social media, web communication, customer support, inside sales, promotion, marketing communications

• Create/coordinate communications/collateral for advertising, customer service, human resources, suppliers/contractors

• Direct mail, print, radio, television, email blast, lead generation, leads databases, results tracking, content/copy

• Sales team leadership, staff management & evaluation, support, reporting, scheduling, compensation, ad buyer

• Every capacity of Operations, Marketing, Human Resources, General Manager, Business Development,

Controller/CFO, Customer Service & Sales Support(as economy/staff volume required in entrepreneurial company)

**Led entity from startup - to $7 mill annual sales and through downturn and recovery**

Project Manager Product Development & Marketing: Co-Brand Concept – Advanta/CNB 1 /91-7/94

• Project Manager/team leader for cross-functional team to develop new co-branded credit cards,

• Individual focus on credit card marketing, support other marketing assignments within credit card direct mail team

including legal department collaboration. Frequent management presentations and reporting

Manager: Risk Management Fraud Prevention, Collections – Advanta/CNB

• Cultivated technological tools/industry relationships to stem losses of credit card portfolio, responsible for team of 30+

• Training & development, staff management, strategize & execute fraud prevention strategy balancing risk-return issue

• Management reporting, company-wide communication & training, industry peer-collaboration, developed law

enforcement partnerships and internal cross function understanding and cooperative efforts, supplier relationship

• Loss avoidance without sacrificing credit card convenience or usage **Facilitated $15 million annual fraud loss

Procurement & Supply Buyer – former Chrysler Corporation 1/87-5/89

• Buyer molten metal and non-ferrous metal for production of automotive parts including specialty commodities,

Purchasing strategies including precious metal forwards, just-in-time, supply-chain, minority & dual sources, supplier

patents & legal matters, supplier financial stability, management presentations, matrix and functional team involvement

Critical time in Chrysler’s operation**Negotiated $1 million annual savings & $2 million annual cost avoidance

• Buyer ornamental plastics, luggage rack systems- emphasis on single sourcing problems, maintaining “just in time”

• Five procurement jobs: electrical, trim, raw materials, quality, advance planning through management training rotations

Education MBA-Temple University, Philadelphia PA 5/90 Finance-Master Bus Admin (Wayne State, Det ’87-’88 transferred)

BBA: University of Kentucky, Lexington KY 5/86 (dual Marketing & Finance) plus Lifelong learner: now Coursera

Professional: Covey Leadership, Dale Carnegie, Karass Negotiating, Win-Win Negotiation, Schoolcraft Grants class, ACT,

estimating, product design, branding, social media, finance, time management, speed reading, quality, product specific,

Mas90, QuickBooks, Peachtree, Microsoft Office, Lotus, My Office, Jobs, Word press/Blog, 1&1Website Builder, Google,

Microsoft Office Suite, Word Press, website software, Project, MarketSharp, Chrysler Purchasing Management Training,

Aetna Underwriter Training, Point-of-sale software

Awards/Other Chrysler Director’s Award, Advanta Stock Incentive, NARI Board Member, FSS Design Award, Top 500 Qualified

Remodeler, FSS Franchise of the Year, FSS Franchise Advisory Board Member, BIASM Remodeler of the Year, Dale

Carnegie Teaching Assistant, actress performer, entrepreneur, lifelong learner, people cultivator

Love: travel, skiing, yoga, boating, adventures. Actor: radio spots, voice over work, trade show & warehouse club

demonstrator, film extra. Internet promoter: domain names, websites, actors, asset sales (wip). Volunteer: hospital, scouts,

church, school, Community Theater including set construction & promotion. School activities: marketing research, cable

television intern, satisfaction survey creator, lifeguard, waterfront manager-camp for disabled, freshmen weekend camp

counselor, college dorm night manager, model, hospital volunteer, retail sales, bank janitor, collections agent, catering,

waitress/hostess, AAA ticket-travel-counter, finance club officer & marketing club member

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