Manager Account Executive

L. RENEE’ NOLAN

* ******* *****, #*** ~ Rome, Georgia 30161 ~ 770-***-**** ~ *******@*****.***

Performance

Leadership/People Skills ~ Successfully organized/facilitated projects using perception, interaction, &

persuasion; negotiated cost-saving procurement of vendor materials & training services; credited for

significant improvement in landlord responsiveness & properties problem resolutions.

Management/Facilitation ~ 40+ properties maintenance, 40+ leases, tenant collections, renovation

projects, ad hoc projects, involving inter-departmental management, personnel, contractors, vendors, &

tenants. Designed &/or co-facilitated construction of 6 residences; maximized optimum cost & quality .

Teamwork ~ Collaborated with departments & vendors on process improvements, contract restructuring,

& revenue recovery, projects; collaborated with national team for dealer support program development.

Planning & Problem-Resolution ~ Organized & implemented systematic process successfully resolving

years past-due aged receivables of $30,000; inter-departmental invoicing processes; 2-year filing backlog.

Initiative ~ Designed/restructured/updated work processes, materials, & references increasing efficiency &

decreasing man-hours & errors; discovered/recovered $80,000 in non-invoiced lease obligations.

Organization & Detail ~ Audited files resulting in significant monies being recovered; improved work flow

processes; designed thorough scopes of work minimizing change orders.

Innovation/Analysis/Synthesis ~ Created customer account reporting program with budget justification,

@40% decreased man-hours & improved revenue maintenance projections.

Experience

Lease Coordinator/Executive Assistant ~ Floyd Medical Center ~ Rome, GA 10/2010 –

8/2013

Facilitates management of more than 40 leases, including renewals, amendments, & rent increases.

Plan & facilitates more than 30 renovation & materials projects with budgets up to $720,000, on schedule

& within budget.

Manages maintenance of more than 40 properties (@ 375,000 s.f.), facilitating processes with landlords,

tenants, vendors, & inter-departmental personnel.

Manages tenant & physician aged receivables collections

Provides assistance to Executive Team & Directors on revenue initiatives, administrative functions &

protocol, document preparation, including fiscal analysis

Collaborates inter-departmentally on leases/properties/projects/contracts matters to maximize efficiency &

decrease costs.

Rehabilitation Physical Therapist Aide ~ Floyd Medical Center ~ Rome, GA 01/2010 -

10/2010

Provided rehab therapist support, patient care/hospitality, & equipment utilization; voluntarily assumed

primary roles in patient traction set-up & equipment issues resolution.

BSE ~ Cum Laude ~ Shorter University ~ Rome, GA 2006 -

2009

Group Facilitator ~ Montessori Home Education Group ~ North GA 2001 - 2006

Initiated, organized, & coordinated Montessori home educ. group; developed & executed successful

family academic program. Negotiated procurement of vendor materials & training services.

Office Manager ~ Multi-Business ~ Atlanta, GA 1991 - 2001

Managed business office operations, including administrator functions & both customer & supplier

relationships.

Other Experience ~ Atlanta, GA Prior - 1991

Account Executive ~ Account Services Coordinator ~ Staff Administrator ~ MCI ~ Atlanta, GA :

Collaborated with corporate reps, technical specialists, & major account customers for acquisition &

service installation & maintenance. Initiated, developed, & implemented account profile data program to

manage accounts & service customers, improving retention & decreased man-hours. Streamlined

marketing field reporting, increasing accuracy & decreasing man-hours.

Market Support Rep ~ Canon U.S.A. ~ Atlanta, GA: Developed & managed training program for 7-state

southern region’s District Managers & 100 dealers, included applications, selling techniques, competitive

analysis, & support materials; conducted Corporate presentations.

Fiscal ~ Auditing Specialist; Fiscal Assistant; Federal sectors: CDC, DEA, FWS ~ Atlanta, GA

Awards/Education

BSE, Cum Laude, Shorter University; Business Assoc., Double Honors, DeKalb Community College.

MCI Performance Award; DEA Sustained Superior Performance Award; Floyd Med Center WOW’s.

Software Skills

Excel, PowerPoint, Word, Quicken, Access

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