PROFESSIONAL PROFILE

Performance-oriented management professional with a proven track record in enhancing service levels, improving workflow processes, and managing profitable relationships. A strong leader with acute problem-solving skills and operational expertise in fast-changing business environments. Able to set and achieve goals with effective competency in collaboration, team-building and project implementation. Passionate for delivering results, quality and customer satisfaction. Holder of advance business degree and skilled technical qualifications.

• Leadership • Task Management • Client/Vendor Relations • Project Management

• Analytical and Creative • Technical Proficiency • Financial Analysis • Team Building

PROFESSIONAL EXPERIENCE

South Florida Water Management District, West Palm Beach, FL

SR. ENGINEERING ASSOCIATE - HYDRO DATA MANAGEMENT BUREAU 2003 – PRESENT

• Co-developed business process improvements that optimized installation, maintenance and analysis of SCADA hydrologic instrumentation, database registration and technical certifications (data point-to-desktop).

• Applied TQM methods to identify and improve field operations and technical documentation procedures.

• Drafted SOP’s reducing service incidents 18% and re-work cost $375,000 with swift workflow improvements.

• Reviewed GIS survey documents, maintenance and service reports to resolve anomalies and discrepancies.

• Conducted research, processing and graphical correlation analysis of hydrologic time series flow, stage and control data to database and statistical reports of 168 sites in regional water management system.

AT&T (formerly BellSouth Telecommunications), Sunrise, FL

ADSL NETWORK FIELD SUPPORT 2001-2003

• Analyzed and diagnosed voice/data subscriber loop infrastructure from MDF and SAI to customer premises.

• Evaluated ADSL transmission quality with instrumentation. Worked with Telcordia LFACS management software.

• Resolved complicated incidents by leveraging broad based technical, customer service and problem-solving skills.

Marriott International Hotel & Resort, Ft. Lauderdale, FL

ASSISTANT MANAGER Jan – Jul 2001

• Directed daily activities of 7 person staff. Managed time and material supporting $2.0M p.a. revenues.

• Supervised installation and operation of data/video iMag projection, lighting, audio and telecom requirements.

• Managed $0.5M inventory improving assets readiness and completeness reduced external leasing costs.

• Provided guidance and training. Appraised performances to company guidelines and industry best practices.

Centrak Inc, dba Centrak Design Group, Cleveland, OH

GENERAL MANAGER 1995-2002

• Joined in leadership role and successfully grew emerging lighting and projection technology applications business.

• Acquired key accounts, managed pricing and contract negotiations for product sales and limited engagements.

• Executed business and marketing strategies increasing third year revenues over $1.0M.

• Handled financial activities (e.g. AR/AP, invoicing, expenditures, bookkeeping, payroll, deposits, wire transfers).

• Guided development of business proposals, RFI, quotations, website, newsletter and client communications.

• Expanded client portfolio that included fashion, IT, corporations, museums, local and foreign governments.

• Provided financial status and business outlooks to private equity investors securing growth funding.

• Managed daily operations, relations with suppliers, vendors, subcontractors and technical installation teams.

• Established office in Cairo,Egypt to serve growing market.

Gerald E. Wyant Professional Experience (Continued)

LaserMedia, Inc., Los Angeles, CA

Reported to C.E.O. serving as an integral contributor to sales, client relations, product and operations support for US, Latin America and Southeast Asia market

PROJECT MANAGER 1991-1995

• Evaluated client request and specified product configurations for sale proposals with values up to $500K.

• Conducted site surveys to assess clients’ needs, design and technical requirements for project implementation.

• Identified and developed new revenue streams resulting in company acquiring multiple $1.0M+ projects.

• Managed installations from $70K to $1.0M, leading technicians, programmers, vendors and craftsman.

• Planned and monitored schedules and assignments that met strict deadlines with efficient turnover.

• Coordinated work efforts across multiple departments to ensure project timeliness and completeness.

• Engaged in customer-facing activities and relationships with business partners, vendors, distributors and continued FSE functions with select clientele.

CUSTOMER SERVICE MANAGER 1987-1991

• Promoted to direct business operational processes of laser technology products and services for global markets.

• Managed $1.2M budget, administer $3.0M asset inventory and direct staff of 10 Field Technicians.

• Handled operational planning, expenses, payroll, logistics, scheduled travel and global work assignments.

• Managed capital equipment, parts inventory, authorized purchase orders and coordinated overseas repairs.

• Established RMA processes to coordinate receiving warehouse, manufacturing, warranty repairs and sales.

• Assisted senior management in revenue performance, long range planning and department budgeting.

• Provided staff leadership, recruitment and training developing a motivated and cross-functional team.

• Oversaw compliance reporting, notifications and filings to Federal (FDA, FAA), State, and local agencies.

• Arranged international cargo transports, creating bills of lading, ATA Carnet, SED and other custom documents.

FIELD SERVICE ENGINEER 1984-1987

• Engineered, installed and serviced Ar/Kr ion laser systems, xenon arc, STD industrial computers, precision optics, fiber optics, EO modulators and fluid cooling systems as Certified Coherent Engineer required extensive travel.

• Serviced digital/analog electronics, servo drivers, ion plasma tubes and 480v/208v 3-phase power systems.

• Programmed ZapLv3 Forth code delivering automated time-code control solutions and PLC/SCU interfacing.

• Designed and provided installation floor plans, electrical specifications, cooling requirements, customer training and telephonic support on system troubleshooting, maintenance and software programming.

EDUCATION

Master of Business Administration (MBA), Texas A&M University-Commerce, Commerce, TX 2011

Professional Certificate in Corporate Finance, New York Institute of Finance, New York, NY 2011

Bachelor of Science in Professional Management (B.S.), Nova Southeastern University, Ft. Lauderdale, FL 2003

Associate of Applied Science in Electronic Engineering (A.S.), Cuyahoga Community College, Cleveland, OH

PROFESSIONAL DEVELOPMENT

Certified Associate of Business Intelligence KPI University (2012)

Project Management Applications University of Texas at San Antonio, San Antonio, TX (2009)

Project Scheduling & Project Risk Management Seba Solutions Inc., Titusville, FL (2009)

Certification - Field Service Engineer Coherent, Inc., Santa Clara,CA (1993)

Computing Skills: MS Office • Excel • MegaStat • ArchiCAD • MiniTab • SQL • BMC Remedy • Monte Carlo

International Work: Korea • Singapore • Italy • Egypt • Mexico • Indonesia • Middle East • Asia • Australia

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