Customer Service Representative

Bryson Ross

Lorain, OH

acaobr@r.postjobfree.com - 440-***-****

My goal is to obtain an entry level IT position with a company that offers full time, a steady schedule, and

perhaps opportunity for advancement. I am interested in starting off in any kind of position whether it be help

desk, more towards security aspects, or even design because I like to be creative.

WORK EXPERIENCE

Gasketeer/ Production worker/ Tow Motor Driver

Woodman Agitator - Avon, OH - August 2011 to Present

As a Gasketeer I will spend half of a shift gluing gaskets (for paint drums) together and boxing them according

to specification, at a certain steady pace. Other positions include the cutting of the gaskets {which are later

glued to length} with the companies custom machine for doing so. I perform several other positions at the

company as well when requested. Driving the tow motor is also part of my daily routine, in which I will use

it to make up skids of product, prepare them for the customer, and load up the trucks as they come to pick

it up.A few time a week I am used to grind metal chime rings to specification that are then later used as a

part that seals the paint drums.Lastly, I can also run all of the presses in the plant at this time, and have been

trained on most positions except for a few since I have started working here. This is a good job for getting

by, but certainly not a career.

Water Technican

Servpro - Elyria, OH - May 2011 to August 2011

Worked in customer residence mainly, but also sometimes in commercial buildings tending to water damages.

Removed any water damaged stuff from residence, cut out walls, ripped out carpet and pad, and set drying

equipment as needed. Disinfected all affected areas as necessary; drove company van/truck to jobs, and then

back days later to check status of drying. In some scenarios extraction of the carpet was performed also, with

a portable steem cleaner or truck mounted system.

Grill Cook

Chipotle Mexican Grill - Avon, OH - December 2009 to May 2011

• Cook in quantity

• Determine food portions

• Follow recipes and clean as I work

• Operate cooking equipment and clean dishes throughout day

• Communicate with team members effectively

Lot Attendant

The Home Depot - Avon, OH - May 2009 to August 2009

• Returned shopping carts to proper place inside the store and out • Helped customers load products into

their vehicles

• Assisted others in store as needed for misc. tasks

Customer Service Representative

Teletech - Amherst, OH - December 2008 to March 2009

• Answered customer inquiries for T-mobile

• Helped resolve issues with customer accounts

• Placed phone orders, processed payments, provided technical troubleshooting, etc.

J.V. Janitorial Service

Assistant Supervisor

J.V. Janitorial Services - Brooklyn Heights, OH - October 2007 to November 2008

• Trained new cleaners

• Drove company van to pick and drop off supplies

• Cleaned at special events

• Filled in for cleaners as needed at different accounts

EDUCATION

Associates in Information Technology

South University Online

January 2009 to January 2012

College Prep

Lorain County Community College - Elyria, OH

2006 to 2007

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