Marcus Moore

VNOC Network Support Engineer at iPass

acao3i@r.postjobfree.com

Summary

As a Network Engineer I've achieved the equivalent of a CCNA Certification in experience for over 2yrs. I

Configured, Managed and Monitored Routers/Switches which includes Cisco, Juniper, Netscreen, Sonicwall,

Fortinet remotely using a VPN connection.

As a Technical Support Analyst, I was educated on every Make & Model of Dell Computers. I provided

network support for Boeing Employees ranging from Windows 98, XP, Vista and Win7. Also effectively

adjusting and implementing Active Directory.

As a Customer Systems Technician I effectively Install & Maintain Telecommunication systems addressing

TCP/IP, LAN/WAN Access, DSL, DNS, DHCP, ADSL, HDSL, Cable Modems) VOIP for a total of 9+ years.

I've also managed a team of 25-40members for a non-for profit organization...

I have the ability to make others feel valued regardless of gender, age, race, color or creed, marks a key trait that

has been applied throughout my professional career.

With the skills listed above, my desire is to create an atmosphere of going beyond expectations and setting a

higher standard of Service and Responsibility.

Specialties: Advanced Customer Interaction Oral and Written, A Professional Presentation and being enabled

to work Independent of Supervision.

Experience

Network Engineer at iPass

August 2011 - Present (2 years 4 months)

The world's largest broadband network provides unmatched global broadband access with an overall

broadband footprint of more than 600,000 venues; including more than 508,067 Wi-Fi venues in 107

countries.

VNOC Support Engineer August 2011-

* WAN - Frame Relay, HDLC, PPP,

* Wireless - Site Surveys, BSS/ESS setups & security

* Routing - EIGRP, OSPF, RGP, Static Routing, Inter-VLAN Routing

* Switching - VLAN setup, Port Security & STP

* NAT, PAT & DHCP Configuration

* Terminal Server configuration & usage

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* CISCO IOS - Setup, Backup & Restoring of Software & Configurations

* TCP/IP - Subnetting, VLSM & Route Summarization

Saxophonist at Bougies Music Group

August 2005 - Present (8 years 4 months)

Enterprise Technical Support Analyst (Contract) at Dell

June 2011 - August 2011 (3 months)

Troubleshoots technical issues with Dell servers (hardware and software) in order to resolve customer issues.

Provides telephone and remote diagnostic technical support of servers, storage, switches, routers, blades, and

various software operating systems and applications (Windows, VMWare, Linux, Exchange, Dameware,

etc.) in a team environment.

Gather and properly Interpret Data to solve issues on First Call basis

Field Systems Technician (Journeyman/Level III certified) at AT&T

February 2001 - November 2010 (9 years 10 months)

AT&T is recognized as one of the leading worldwide providers of IP-based communications services to

Business and Residential customers); Daily Analyze & Problem shoot on-location of equipment to be

installed and/or repaired.

Installs and/or repairs telecommunication systems Addressing TCP/IP Network, Switches and

Routers(Nortel, Cisco, Netopia) Remote LAN Access, DSL, DNS, DHCP, ADSL, HDSL, Cable Modems)

Teletype, VOIP, Multi-Line Telephone Systems.

This also includes PBXS, Station Equipment and Mobile Radio.

Remained in the top 15% (career span) for quality and quantity achieved monthly in the Chicagoland Area

of over 1,000 technicians;

Technical Support Supervisor at Silver Line Windows

November 2000 - February 2001 (4 months)

Provided internal services with efficient support.

Installed software, configured and tested customer PC’s and Scanners, analyzed functionality of peripheral

appendages.

Worked effectively to replace/repair defective hardware and software.

Instructed and trained end-users regarding computer literacy

IT Support Rep at Follett Higher Education Group

December 1998 - November 2000 (2 years)

Is the nation's largest operator of college bookstores, with more than 800 locations. It's also the industry's

premier wholesale book distributor-a leader in helping students manage the increasing cost of a college

education. Follett generates more than $2.5 billion in annual sales by providing universities, libraries and

schools and school districts with a wide range of educational tools and services); Provided technical support

for over 600 college bookstores across the United States. I along with a team of 8-10 reps answered calls in

an IT based office from either Managers or Lead Supervisors. All of which was pertaining to the operation of

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the stores Point of Sales system from software issues to accounts receivable to hardware malfunctioning on a

daily basis.

Personally requested by several stores due to my ability to troubleshoot & solve issues in a Professional,

Timely Manner.

.

Courses

Associates of Applied Science, Electronics

Engineering Technology

ITT Technical Institute-Orland Park

Electronics Engineering

Skills & Expertise

Networking

Cisco Technologies

DSL

Mobile Devices

Frame Relay

WiFi

Wireless

Telecommunications

VLAN

Windows

Cisco IOS

Hardware

Routing

Operating Systems

Technical Support

DHCP

DNS

Routers

TCP/IP

IP

WAN

Switches

Troubleshooting

VoIP

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Education

ITT Technical Institute-Orland Park

Associates of Applied Science, Electronics Engineering Technology, 1993 - 1996

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Marcus Moore

VNOC Network Support Engineer at iPass

acao3i@r.postjobfree.com

Contact Marcus on LinkedIn

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Contact this candidate