Customer Service Real Estate
Resume:
Tonia Witherspoon
Chicago, Illinois 60628 312-***-**** cell
PROFESSIONAL SUMMARY
Strategic-relationship/partnership-building skills listen attentively, solve problems creatively, and use tact and
diplomacy to find common ground and achieve win-win out comes. Very highly, detail-oriented, at multitasking; with
strong communication skills. As an employee, my goal is to be responsible for using skills in supporting mission
statement and performing secretarial tasks to create an effective and healthy work environment.
PROFESSIONAL EXPERIENCE
WHELAN SECURITY 2011-2013
Security Officer/Floater, Chicago, IL
Worked as a security officer, patrolled industrial and commercial properties to prevent and detect signs of intrusion
and ensure the safety of personnel, property and company assets.
Observed and patrolled properties by patrol, CCTV cameras and electronic surveillance alarm
system for signs of crime, fire or disorder, then took action and reported any incident.
Provided security reports of daily activities on client’s company sites.
Enforced procedural rules and regulations with security team.
Assigned work and delegated responsibilities to team as needed.
Managed time sheets and coordinated vacations as requested by security officers.
PERC ( Permanent Employee Registration Card ) certified by the State of Illinois.
CPR ( Cardiopulmonary Resuscitation ) certified by the State of Illinois.
CHICAGO MESSENGER SERVICES 2006 – 2009
Customer Services Supervisor, Chicago, IL
Supervise 5-10 customer service agents and; other staff. Trained, coached, and mentored employees; on
how to deliver the best customer service as possible.
Primary responsibilities investigate customer's problems and find solutions.
• Communicate with customers via phone, email, or letter.
• Hire, train, and terminate customer service agents.
• Provide scripts to read from during phone calls.
• Handle major incidents that cannot be resolved by agents.
• Resolve complaints and order issues.
• Ask customers to provide feedback on agents and customer service experience.
• Issue refunds to customers.
• Oversee product exchanges and returns.
• Compile and print reports on overall customer satisfaction.
• Train agents on how to adequately address problem over the phone or how to write
correspondence.
BROOKINS & WILSON LAW 2001 – 2006
As a law clerk and paralegal, assisted attorneys as needed with commercial real estate and other pertinent cases.
Paralegal, Chicago, IL 2003 – 2006
Prepared documents for recording procedures and mortgage closings.
Drafted contracts, mortgages, deeds, separation agreements and trust instruments.
Conducted legal research for law related materials and services using Westlaw and Case Base.
Law Clerk, Chicago, IL 2001– 2003
Assisted with research, prepared real estate closing statements and helped facilitate closings.
Prepared, filed, delivered documents, petitions and pleadings, also keep files up-to-date.
Helped generate new business by preparing mailings of flyers and brochures
and cold-called potential clients.
• Locate and retrieve requested files, as well as help prepare legal documents; also labels.
• Perform court filings procedures daily within chancery division, and bankruptcy courts.
EDUCATION
East-West University, Chicago, IL
Associate of Arts: Behavioral Sciences, Minor: Criminal Justice
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