Sales Customer Service

*** **** ******

Brooklyn, NY *****

Tel: 347-***-****

acansa@r.postjobfree.com

Moataz Nassar

ObjectiveStrong team player with a positive attitude and adaptability to change. Committed to quality

performance with an ability to learn new procedures quickly

Experience

Mar 2012 – Feb 2013 Swissport Company JFK Airport, New

York

Ticketing Sales Agent

• Issue and reissue tickets using Amadeus airline reservation system and collect payment

• sell tickets and help customers get the information they need

• Close sales and prepare daily sales report.

• Examine passenger ticket or pass to direct passenger to specified area for loading.

• Plan route and computes ticket cost, using schedules, rate books, and computer.

• Read coded data on tickets to ascertain destination, mark tickets, and assign boarding pass.

• Assist passengers requiring special assistance to board or depart conveyance.

• Sell and assemble tickets for transmittal or mailing to customers.

• Answer inquiries made to travel agencies or transportation firms.

Apr 2009 – Jan 2012 Al Masaood Holidays Dubai,

UAE

Assistant Manager - Holidays Department

• Direct, coordinate, and participate in merchandising travel agency services, such as sale of

transportation company carrier tickets, packaged or specialized tours, or vacation packages.

• Plan work schedules for employees.

• Train employees in advising customers on current traveling conditions, planning customer travel and

itineraries, ticketing and booking functions, and in calculating costs for transportation and

accommodations from current transportation schedules and tariff books and accommodation rate

books.

• Sell travel tickets, packaged and specialized tours, and advise customers on travel plans.

• Review employee ticketing and sales activities to ensure cost calculations, booking, and

transportation scheduling are in accordance with current transportation carrier schedules, tariff rates,

and regulations and that charges are made for accommodations.

• Coordinate sales promotion activities, approve advertising copy, and travel display work.

• Maintain relationships with airlines, hotels and suppliers in overseas locations and assist corporate

clients when required.

• Monitoring inventory control records and preparing sales analysis reports for management review

• Handle group booking for governmental accounts such as SIAL Exhibition group for Abu Dhabi

Food Control Authority (ADFCA)

• Attend travel exhibitions, confirm deals and sign agreements with new suppliers in different

destinations

2007-2009 Middle East Airline New

York, USA

Travel Consultant with skills & training in Amadeus Airline

Reservation

• Supervisory experience in broad areas of corporate and leisure travel including

air/bus/cruise travel and hotel reservations

• Routinely made decisions regarding appropriate airfare based on lab policy, information

provided by traveler and the likelihood that travel plans could change.

• Identified special travel documentation requirement.

• Prepared Expense Reports/Travel Expense Vouchers for travelers, obtaining authorized

signatures.

2004-2007 BP British Petroleum

Cairo, Egypt

HSSE Administrator & Office Assistant

• Arranged presentation materials for all levels of management in Word, Power

Point, & Excel and provides essential administration services

• Handled travel arrangements and Coordinating meeting requirements, which

may include scheduling conference rooms and catering

• Assisted with organizing for the arrival of new or relocated employees (credit

cards, business cards, organization charts, general refinery information

• Prepared both internal BP environmental and external regulatory reporting

• Handled and communicate all emergency calls. Implement Crises Management

and Emergency Response techniques

• Coordinated & sent department communication to support staff

• Provided assistance to staff

Education

• 1998-2002 Cairo University Cairo,

Egypt

B.A., Business Administration

Summary of Qualification

• Thorough knowledge of the European and Asian markets and excellent

sales ability.

• Solid experience of tailor-made reservations.

• Great worldwide destination knowledge.

• Excellent customer service experience

• Remarkable ability to work under pressure and to effectively manage and

motivate a team.

• Excellent organizational skills and solid experience using a GTA, DOTW

and AMADEUS

• Great team player with great innovation and energy and desire to drive

others.

• In-depth computer skill

• Linguistic skills, fluent in Arabic

Languages English & Arabic

Contact this candidate