Customer Service Manager
Resume:
Christen R. Cooper
Apt L*
West Monroe, La 71291
**************@*****.***
CAREER OBJECTIVE
To obtain a challenging career using my resources and background in the related field.
EMPLOYMENT HISTORY
January 2010 – Present Footaction USA, Columbia, SC
Assistant Manager
Responsibilities include: Working directly under the supervision of the Retail Store
Manager, spending various amounts of my time on the sales floor to ensure efficient,
courteous handling of customer requests, including sales, Resolve customer
escalations .Verify accuracy of daily service revenue reports and bank deposits Maintain
proper inventory controls, facilitate inventory transactions and maintain compliance with
store standards. Ensured store was opened and closed appropriately by following
standard procedures
March 2009- May 2010 Teleperformance, Columbia, Sc
Customer Care Professional
Responsibilities include: Being responsible for all customer inquiries and questions,
providing excellent customer service at all times, following up to customer inquiries by
taking specific action in a timely manner, troubleshooting equipment and system
problems, being able to help customers resolve issues on first call, also Entering data
from customers into various software programs, Appropriately communicating with
upset customers to resolve their inquiries, Performing other related duties and
assignments as required and as assigned by supervisor or manager, and also
Exercising retention efforts when appropriate, and Identifying customers who are
comparison-shopping and inquiring about contract terms
November 2008- March 2009 Wal-Mart, Lumberton, NC
Sales Associate/Cashier
Responsibilities include: customer service interaction, assisting customers with
purchases, operating registers and credit card machines, and field customer questions
and complaints. Handling customer to Wal-Mart money transactions, clean register
areas, balance register drawers, and report events to supervisors, also clean other
areas of the store if management requests such action. Cleaning duties may involve
light mopping or restroom area tidying.
February 2008 – May 2008 Boys and Girls Club, Sumter, SC
Teacher Assistant
Responsibilities included: assisting young adults with daily task of homework, also
performing general office duties, and maintaining a clean and friendly recreation
environment for others.
August 2007- May 2008 Morris College, Sumter, SC
Coaching Assistant
Responsibilities included: Assist athletes with physical training and Instruct or coach
participants and/or groups in the fundamentals of career planning by demonstrating
techniques and teaching a standardized approach. Provides timely guidance and
feedback to help participants evaluate their strengths and weaknesses in specific
knowledge/skill areas so that they can choose a career direction and prepare an action
plan for career success.
June 2005 – July 2006 Lumberton Recreation Department
Lumberton, NC
Summer Program Aid
Responsibilities included: Aiding program staff during activities. Responsible for being
an active part of all camp activities i.e. campfire, song practice, camp Olympics, talent
show, hikes, free time activities, etc. Responsible for knowing the location of all young
adults at all times, Responsible for promoting a positive healthy environment for the
campers, and also helping develop and practice personal leadership skills .
EDUCATION
Morris College, Sumter, SC
Bachelor of Science
Major: Recreation Administration
Graduation Date: June 2008
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