Customer Service Manager

Location:

Posted:

November 01, 2013

Michelle Anne Marker

-Offering over 17 years of experience in customer service.

-Ability to learn on the go and adjust work processes when necessary.

-Strong work ethic and drive to succeed.

EXPERIENCE

Manpower, Appleton, WI

Assembler

8/2013-Present

• Production line assembler for respected local company.

• Familiar with the LEAN philosophy and how it benefits production.

Delta Global Services/Regional Elite, Appleton, WI

Field Station Customer Services Manager

9/2009-6/2013

• Performed all managerial and administrative functions for a local airline ground handling

company.

• Ensured adequate resources were available to achieve organizational goals.

• Represented brands being handled in a professional and tasteful manner.

• Wrote reports clearly and concisely to convey the information that was requested in an

easily understood format.

• Interacted with customers on a daily basis to provide the best customer service possible.

• Entered and approved payroll on a weekly basis.

• Approved and submitted invoices to ensure proper payments were sent to vendors.

• Maintained a positive working relationship between employees and with carriers being

serviced.

• Held station meetings regularly and posted minutes for those unable to attend.

• Remedied customer complaints when an employee could not find solutions on their own.

Comair, Inc., Appleton, WI

Customer Services Manager/Lead Agent/Agent

4/1996-9/2009

• Provided friendly and exceptional customer service to airline passengers and vendors.

• Assisted disgruntled passengers by finding and offering different options that were

available to them.

References

• Available upon request.

Education

• George Mason University, Fairfax, VA

Bachelor of Arts degree in Speech Communications, May 1994