Manager Maintenance

OBJECTIVE Highly motivated, professional Unified Communications Manager with

an extensive background in complex Voice, Data and VOIP technology

applications. 20+ years industry experience seeks a management and

implementation position in a fast-paced, growing environment.

QUALIFICATIONS Possesses unique combination of an extremely technical background

and hands on managerial experience. Ability to work under tight

timeframes, multi-task, and demonstrated success in budgeting,

client relations, and team building.

EXPERIENCE

Service Manager 2011 - Nov 2012

ICOMM Consulting, Forest Park, IL

Responsible for the telecomm hardware and software service, repair

and installation for nationwide fortune 500 businesses and the

corporate client base.

Manage and assist the support team for Cisco, Avaya, Meridian PBX,

Meridian Mail, CallPilot, Rolm, ACD applications. Infrastructure.

VoIP and TDM.

Interfacing with vendors, and facilitating technician/client

relations.

Oversees Help Desk operations.

Coordination of all outside vendors for onsite repair and

installation at client sites.

Meets clients SLA's and escalates within or to 3rd party vendor for

resolution.

Troubleshooting experience on all above mentioned systems and

specialty with all types of telco circuits and PRI's.

Senior Manager, Corporate IT 2005 - 2011

Jones Lang LaSalle., Chicago, IL

Responsible for the full support of 47 corporate sites

(approximately 10,000 users) Nationwide.

Responsible for numerous Avaya Call Centers with over 200 Clients.

Implemented the Ayaya, 7.5 Session Manager CS1000 platforms at over

47 sites. Managed installation and Data Network infrastructure

design.

Call Pilot Project. Managed the upgrades of 35 Call Pilot sites to

the 5.0 platform

Managed the installation of Microsoft OCS and Red Sky 911.

Project managed the implementation and design of the redundant Cisco

Unified Communication Manager and Unity Voicemail Nationwide at all

Corporate sites..

Identified and evaluated new technologies including the products for

the Mobile Office Worker.

Managed the redeployment of all MPLS circuits from Sprint to

Verizon.

Supervised an onsite staff of Technicians

Project Managed the 40 Office Integration with Staubach Merger.

Responsible for ordering, implementing, testing all MPLS, PRI,

Analog, SIP, and Broadband circuits for any and all corporate sites.

Responsible for installation and maintenance of

AV/Video/Tandberg/Polycom equipment. Coordinated the IP rollover

from the standard ISDN.

Responsible for all new or expanding corporate sites, including

build out of Data Rooms, redundancy plan implementation, equipment,

circuit inventory, vendor relations and contract evaluations, manage

on-site technicians, and IT green initiatives.

Work closely with management, finance, engineering and procurement

to prepare annual CAPEX and OPEX budgets, resulting in a highly

accurate budget forecast.

Responsible to coordinate any and all installation and repairs with

outside Vendors

Director of Technology Services 2003 - 2005

Innovative Telcom Consulting., Tinley Park, IL

Responsibilities for a large global client included the overall

maintenance of the voice/data network.

Implementation of service plans at all locations.

Participation in all phases of planning, equipment procurement and

installation at all sites.

Development of standards, procedures and guidelines and ensured user

and site compliance.

Supervised 15 Technicians, including performance management and

development plans.

Field Operations Manager 1999 - 2003

Alternative Technology Group, Crestwood, IL

Responsibilities included all aspects of new and existing client

relations.

Site Survey and Maintenance contracts.

Equipment inventory levels.

Infrastructure and interfacing with vendors, and facilitating

technician/client relations.

Installation and coordination of all Telco, PRI, T1, Pots, DIDs, and

ISDNs circuits for client sites.

Supervised installation of new PBXs and upgrades to existing PBXs

and Voicemail systems.

Supervised the programming, placing and testing of all equipment.

Supervised 15 -20 Local Union Contractors for cabling and

infrastructure implementation

Manager of Operations 1996 - 1999

Chicago Mercantile Exchange, Chicago, IL

Managed Multi-tenant environment responsibilities included oversight

of Mercantile staff and SBC on-site technicians.

Managed Contracts with outside vendors, department budgeting, design

and implementation of Disaster Recovery Plans.

Responsible for trunk audits, billing software implementation and

development of system profiles; coordinating all Telco, PRI, T1,

Pots, DIDs, and ISDN circuits.

Retained equipment inventory, site logs, and maintenance/MAC logs.

Managed new and existing MAC with service for 91 clients; Two Option

81s tied with T-1 supporting 20,000 users.

Implemented and monitored Traffic Management of two Nortel Option 81

& Octel Voicemail Systems; and both Telco and Power Redundancy.

Managed the maintenance of all brokerage telephony equipment on the

trading floor.

CERTIFICATIONS COMPTIA Network +

Multimedia Server 5100 Administration, Cisco Unified

Communications Workspace ACUCW (Part 1 & 2), DTI/PRI, Nortel

Norstar, Nortel Bars and Nars, Option 11-81, PRI, Meridian 1

Traffic Analysis, Meridian 1 Options 21-81 Maintenance, Meridian

Mail, Octel Overture 250/350.

EDUCATION

DePaul University, Chicago, IL

Telecommunications Program, 2000

Local 134 Apprenticeship full Journeymen. Completed 5 year

apprenticeship program with local 134.

Currently attending school for my CCNA and Cisco Certifications at

Moraine Valley College.

Contact this candidate