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Customer Service Human Resources

Location:
Norfolk, VA
Posted:
November 03, 2013

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Resume:

Shenora S.

Richardson

* *** *****, **********, ** 23703; (757-***-*****; 757-***-**** cell: acan2c@r.postjobfree.com

PROFESSIONAL PROFILE

Administrative Resource Professional with 20 years of comprehensive military experience managing all aspects of human resources,

pay, staffing, employee relations, and training and development in a customer service and professional work environment within

multiple states. Demonstrated abilities include: identifying, developing and assessing projects to achieve desired outcomes;

spearheading culture and diversity changes; managing programs that align compensation with performance; talent acquisition and

assessment with organiz ational objectives. Creating and implementing programs that provide for seamless delivery of services

throughout the organization. Possess the job experience and educational skills required to promote a culture of learning, innovation,

and knowledge sharing while improving

productivity and quality, reducing costs to create a competitive strategic advantage.

PROFESSIONAL EXPERIENCE

Mrsonnel Pupponnec tSpty Norfolk, VA

Peilitary S ersort A l ivi ecialist 2005 2007

Provided personnel pay service support to over 2300 sailors

Facilitated pay changes, promotions, transfers, separations, and other pay actions

Ensured all sailors received current orders to facilitate movement of family members, household goods transportation

and privately owned vehicles

• Assisted sailors and family members to obtain passports for overseas travels

• Maintained and updated records and reassignment records for officer and enlisted personnel

• Managed the Enlisted Distribution and Verification Report

• Verified Total Officer Personnel Management System to obtain manning assignment

• Maintained various instructions relating to pay and personnel

• Assisted in bi weekly briefings, coordinated Permanent Change of Station procedures in line with the Navy Regulations

• Ensured all sailors designated on assignment is provided with all necessary documentation when applying for compassionate

• Disseminated vital information to sailors chain of command for retirement eligibility

• Maintained library of Navy Regulations on Retirement guidelines and procedures for Officers and Enlisted sailors

• Gathered monthly reports to determine sailors eligibility, processed Career Status Bonus, Career Sea Pay Premium for all

sailors assigned to the command

• Performed computation for Officers and Enlisted sailors using Military Personnel Transition Processing to identify years of

active and inactive service

• Utilized Military Personnel Transition Processing in completing retirement and discharge orders f or Officers and Enlisted

sailors

Military Peinson CVN ec0 st

USS Carl V rsonnel Sp 7 iali 2007 2010

Maintaining and entering data into Enlisted Service Records

Gaining personnel to new commands, transferring personnel, preparing personnel for retirement/Fleet Reserve. Pre

paring all types of separations

I.D. Card issuance

Providing enlisted people with information and counseling related to Navy occupations, opportunities for general

education and job training, requirements for promotion, and rights and benefits

Assisting enlisted people and their families with special problems or personal hardships

Perform counseling and interviewing pe rsonnel on a variety of matters

Administers advancement examinations, order advancement examinations and process examination returns;

Making recommendations for assignments

Writing official letters and reports

Maintaining payroll and accounting databases for disbursement and collection of government funds;

Performing travel claim accounting; preparing financial reports

Serves as agent cashiers to pay government funds

Acting as collection agents of money owed to U.S. Treasury by Navy personnel

Maintains and audits Automated Teller Machines onboard the ships

Provide pay and entitlement information to individual Navy members

Office Manager 2013 Present

Jerious Counseling Services

• Maintains office services by organizing office operations and procedures; preparing time sheets, controlling correspondence,

designing filing systems, reviewing and approving supply requisitions; and monitoring clerical functions

• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement

• Completes operational requirements by scheduling and assigning employees; following up on work results

• Keeps management informed by reviewing and analyzing special reports; summarizing information; and identifying trend

• Maintains professional and technical knowledge by reviewing professional publications; establishing personal networks; and

participating in professional societies.

• Contributes to team effort by accomplishing related results as needed

EDUCATION, CERTIFICATION & CREDENTIALS

Bachelor ofniversity, Norfolk, VA

Saint Leo U Arts in Psychology

Masters of Arts in Human Resource Management (Generalist)

• Strayer University, Chesapeake, VA

NavyDisburteng AlassifAuttomased Systems Specialists

2905 Enlis si d C float ica ion t

COMPUTER SKILLS

Microsoft Office, ADP, various internal proprietary and payroll systems

PROFESSIONAL AND VOLUNTEER AFFILIATION

Society for Human Resource Management (SHRM)

Eastern Virginia Local Human Rights Committee



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