Administrative Assistant Customer Service

STEPHANIE J. WILLIAMS-WRIGHT

*** ******* ****, *****, ** 75098

Cell: 214-***-****: acamyk@r.postjobfree.com

Summary

SENIOR ADMINISTRATIVE ASSISTANT:

Skilled at multitasking and maintaining a strong attention to detail;

dedicated, customer-focused administrative professional, offering

significant experiences in self-directed positions requiring effective

support and administrative abilities; adaptable team player with the

willingness to learn newly acquired skills; employs professionalism and

superior communication skills to meet client and company needs. Determined

and proactive in working with a sense of urgency to anticipate the need of

senior-level executives; thrives in a fast paced, dynamic environment.

Education

Bachelor of Business Administration - Northwood University, Cedar Hill, TX

Certificate of Completion - LEAD (Leadership Experience & Development)

Program - Federal Reserve Bank of Dallas

Highlights

Microsoft Office proficiency Articulate and well spoken

Meeting planning Time Management

Travel administration Meticulous attention to detail

Business Correspondence Professional and mature

Scheduling Works well under pressure

Proper phone etiquette Customer service-oriented

Invoice Processing Fast Learner

Additional Software Applications

Visio, Lotus Notes, PeopleSoft, Travelnet, Orbitz & SWABIZ Travel, Lawson

Accounting, Event Management System (EMS), Payment Services Error Tracking

System (PSAT), JPMorgan Chase Paymentnet, Microsoft Customer Information

Sys. (CIS), Budget web, Smart Cast, Fed Learn, Auto Audit, Issue Track,

Client Asset Management System (CAMS), Southwest Securities processing

database system, WordPerfect, ACT, Elite Transactions, Raped Filer,

Equifax, Legal Trax, ADP, Typing Speed: 55 WPM.

Accomplishments

Supported multiple Executives and Senior Management through personal

management, calendar organization and collateral preparation for meetings.

Experience

Senior Administrative Assistant - Trust Department

January 2011 to current

JP MORGAN CHASE - PRIVATE WEALTH MANAGEMENT/PRIVATE CLIENT TRUST

. Supports the entire Trust Department including the Executive Director

with a full range of administrative duties

. Submits invoice payment requests

. Assist with internal/external client correspondence

. Create and maintain team reports and attendance tracking for the

entire Dallas Team

. Liaison for ordering and re-orders of all office supplies for the

entire 5th Floor

. Complied quarterly reports for the trust exiting program

. Coordinates travel arrangements and prepares travel statements

. Calendar management which includes scheduling meetings, appointments

and conference calls

. Liaison for new hire on-boarding and off-boarding of employees

. Submit technology request for the entire Trust Department

. Wrote and distributed meeting minutes to appropriate individuals

. Mail Management

Audit Support Administrator - Audit Department

December 2009 - December 2010

FEDERAL RESERVE BANK OF DALLAS

. Demonstrated a full range of administrative and overall operational

support for the District Audit function (Dallas and Houston) and the

Audit Committee of the Board of Directors, including Senior Vice

President and General Auditor, Audit Officer, two managers and staff.

. Supported Senior Vice President and Audit Officer in maintaining

schedules and meeting deadlines.

. Complied monthly and quarterly audit performance measures and

statistics

. Arranged and monitored staff travel and processed expense reports

. Submitted invoice payment requests

. Composed, edited and distributed internal correspondence, memos, e-

mails and reports under the direction of Executive Management

. Provided departmental support on AutoAudit and Issue Track

applications including monitoring entry of follow-up items and updates

. Reviewed time reporting entries in AutoAudit

. Generated internal customer surveys and monitored the return of and

entering responses for completed surveys

. Coordinates the Department's Training Program including oversight of

staff registrations for training conferences and seminars;

. Monitored training and education budget; updated department training

for education records for the Bank

. Coordinated training functions held in Dallas Branch including

catering food and room set up

FEDERAL RESERVE BANK OF DALLAS

03/2007 - 11/2009

Operations Support Specialist I - Payment Services (Checks) Department

. Supported the entire Department of 200 employees which included

Department officers and mangers with a full range of administrative

duties

. Coordinates internal meetings, including set-up of room and luncheons

. Arrange travel which includes hotel and transportation and preparing

travel statements

. Reconcile monthly purchasing credit card statements

. Prepare requisitions for purchases and contracts

. Order various supplies for the entire Payment Services Department

. Maintained departmental and agency timesheets and employee

confidential personnel files

. Revised monthly organizational chart using Visio for entire Payments

Services Department

. Entered and maintained department overtime report for the Bank Officer

of Department

. Updated training hours in our Fed Learn training system

TAYLOR STEPHENS

03/2005 - 07/2006

Administrative Assistant

. Assisted Chairman & President with administrative functions and

insurance policies

. Maintained and assembled all confidential IRA applications, client

files and other financial accounts

. Assisted Staff Accountant with balancing of client financial

statements

. Entered and maintained client information into two separate database

systems daily

T-SYSTEM, INC.

11/2001 - 12/ 2004

Administrative Assistant/Executive Assistant

. Supported 6 Sales Consultants with administrative functions for T-

System

. Supported the President of T-System Government Services which is a

private company

. Prepared correspondence, license agreements, proposals and other

governmental documents

. Entered and maintained client information in Outlook and CIS database

. Maintained incoming and outgoing contracts in Excel

. Scheduled WebEx tests and presentations for training for doctors and

nurses in the organization

. Confirmed training schedules with hospitals and sent materials for

presentations

. Maintained schedules, calendars and coordinated travel for Sales

consultants and President

. Maintained company sponsorship requests and check requests for Sales

Vice President

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