Manager Quality

SAJIN NAVAF M.K

Mobile : 056*******

Email : *******@*****.***

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Objectives

. To be a part of a multinational environment that would enable me to

put to use my skill and

experience and also offer opportunities for growth and

development.

. Also to give always my best, applying my knowledge and skills towards

organizational goals ensuring that the organization and I get the best

in return and nothing else.

Professional Strengths

. Ability to contribute the maximum in needs to the respect of the

organization

. Ability to relate to people of different communities and culture

. Strategic thinker

. Good communication and presentation skills

. Ability to work individually with tasks assigned

. Relationship and team building skills

. Innovativeness

Work Experience

1) Organization: Castle International

Duration: 03 March 2011 to till 31 July 2012.

Job Profile:

Accountant cum cashier in Castle International for 1.5 year of

experiance.

2) Organization: Accenture. Bangalore.

Client: Givaudan.

Duration: 06 August 2012 to till 12 August 2013.

Job Profile:

Process Executive in Accenture BPO Ltd having 1 years of experience in

Procurement Operation team.

> Job Profile:

. Quality check of PREQ (Purchase Requisition) & SC ( Shopping Cart).

. Creation of Purchase Order.

. Purchase order amendments

. Solving discrepancies through emails.

. Follow up with supplier for delivery of goods.

. Route cause analysis.(R.C. Analyst.).

. Creation of vendor in SAP.

. GR Confirmation.

. Invoice Investigation

. Maintaining huddle Board.

. Updating regularly 3 by 3

> Responsibilities:

. Managing Global Queue and assigning the work to the team and managing

all the SLAs and Mentoring & training new executives to deliver

quality services and Ensuring complete customer satisfaction and

retention of clients by delivering quality services and Chatting with

customers directly via web ex and solving issues.

. Handling escalation for the team and provide customer resolution on

priority.

. Resolving of product and service related discrepancies (Contract

related issues, quantity mismatch etc.) of customers / partners.

. Solving the customer problem doing transactions via e-mail.

. Modification of Customers order as per their Purchase requisition.

. Pre-Audits, Post Audits and consolidation of the CTS.

. Acting as a shift spoc during my shifts.

> Achievements & Awards Received:

. Received Awards for exceptional performance.

. Received Appreciation from customer for the highest performance

. Received Ramp Award and Spot Award for maintaining 100% Quality and

exceeding productivity targets.

3) Organization: G-TEC Computer Education. Kushalnagar.

Duration: 15 August 2013 to till 24 october 2013.

Job Profile:

As a Manager.

Tools Exposure

. SAP

. SRM

. Tally ERP .

. Operating Systems- MS Windows 2000/XP/Windows 7

. WordProcessors- MS Word (All versions)

. Spreadsheet- MS Excel (All versions)

. Typing Skills- 30 WPM

Educational Qualifications

( Persuing) M.Com-Master of Commerce

From KSOU ( Karnataka State Open University)

BBM-Bachelor Of Business Mangement ( Accounts & Management)

May 2011 - Field Marshall K.M Cariappa College,Coorg, Karnataka, India

Passing Percentage : 55%

Higher Secondary (Commerce)

June 2008 - Kannada Bharathi PU College Kushalnagar, Coorg,Karnataka, India

Passing Percentage : 67.33%

Secondary School.

March 2006-Government junior College Madikeri, Coorg,Karnataka, India

Passing Percentage : 60.80%

Certificate in E-Finance: (Tally ERP 9, MS Office,MS Excel)

2012 -Aptech Computer Education.

Personal Contact Information

. Gender : Male

. Date Of Birth : 11/04/1989

. Nationality : Indian

. Visa Status : Tourist

Languages Known

. English / Hindi /Kannada ( Read,Write & Speak)

. Malayalam / Tamil/Coorgi (Speak)

Pass port Details

. Surname : Mohammed Kanhangad

. Given Name :Sajn Navaf

. Place of Birth :Kanhangad Kerala

. Nationality :Indian

. Passport No. :K3206513

. Date of Issue :28/05/2012

. Date of expiry :27/05/2022

. Place of Issue :Bangalore

. Passport type :P

. Country Code :IND

. Address :Near AV School, Mahadevpet

Madikeri, Kodagu-571201

Karnataka, India

Reference

Will be furnished on request.

Declaration:

I, Sajin Navaf M.K, declare that the above information is true and correct

to the best of my knowledge and nothing has been concealed or distorted

Date:

Yours

Sincerely,

Sajin Navaf M.K

:

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