Customer Service Manager

Awais Hussain

** ********* ****

Cheetham Hill

Manchester M8 9LQ

Mobile: 078**-***-***

Email: *.*****.*******@*******.***

PERSONAL

An able individual, possessing good academic ability with a strong work

ethic. I am motivated, ambitious and responsible in most environments. An

excellent communicator at all levels and enjoys meeting challenges and

seeing them through. As well as a great team player, I can work on my own

initiative to meet targets in busy, high-pressure situations. During my

time at university, my confidence has grown and interpersonal skills vastly

improved through discussions, presentations and interviews. I am computer

literate and I want to gain more experience in the financial industry to

further advance my career

EDUCATION & QUALIFICATIONS

2006-2011 University of Salford MSc (Hons) in International Banking

& Finance

BSc (Hons) in Business & Finance

HND in Business & Finance

2004-2006 Xaverian College A Level Business Studies

Level 1 Deaf Awareness

Level 3 Information Technology Key Skills

1998-2003 Bury Grammar School 9 GCSE'S grades A-C including English &

Maths

WORK EXPERIENCE

2012 (July to date) PPI Clerical Officer Royal Bank of

Scotland

. Searching the Bank database for customer loans/credit card/mortgage

information

. Investigating customers products seeing if PPI taken in conjunction

with them

. Providing customers with details on products in the form of letters

. Sorting/batching customer letters

. Dealing with customer complaints

. Complying with the Data Protection Act

. Complying with the Consumer Credit Act

. Logging Customer Complaints onto Database

. Promoted to Deputy Manger

. Managing a team ensuring targets are met

. Reporting team progress to Manager

2011 (15 months) Customer Service/Sales Advisor Royal Bank of Scotland

. Answering Credit Card enquiries using the TSYS and ProphIT systems

. Providing Customers with a high quality service

. Spotting sales opportunities and cross-selling

. Maintaining high standards of service at all times

. Meeting sales and service targets

. Canceling and reissuing lost/ stolen credit cards

2007 (1 month work experience) Admin Ali & CO Accounts

. Checking P&L accounts and Balance sheets

. Printing, Faxing and sorting customer records

My work experience has allowed me to develop as a person and has helped me

improve further my existing skills as well as gaining new ones. Regular

contact with different types of customers with different needs has not only

helped me to advance my interpersonal skills but also build good customer

relationships, which helped retain customer loyalty. Working in a busy work

environment as taught me how to work under pressure and achieving daily

targets as well as keeping the quality of work to an optimal level. Working

for a The Royal Bank of Scotland has allowed me to gain an understanding of

the financial services industry. My career opportunities have been enhanced

due to my qualifications and also from the invaluable experience that I

have gained from working for a financial institution.

INTERESTS

. Play football weekly with friends

. Regularly visit the gym which helps me keep fit and healthy

. Enjoy reading books

. Going out with friends and socialising

. Helping/volunteering for community events

REFERENCES

Tracy Shaw/Rowan Morris

5th floor

Managers RBS

1 Hardman Boulevard

Manchester

M3 3AQ

Raza Ahmed

6th floor

Manager RBS

1 Hardman Boulevard

Manchester

M3 3AQ

Mob: 078********

*******@****.**.**

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