Customer Service Manager

OBJECTIVE To secure a reliable managerial position and a translator of

Urdu, Punjabi

and Hindi languages.

WORK HISTORY

(2010-Present) American Thread Collection, 100 Broadway Elmwood Park, NJ

07407: Manager,

manage a team of customer service staff, communicating courteously

with customers by

telephone, email, letter and face-to-face. Ensure that the needs of

customers are met.

(2010 - Present) New Jersey City University, 2039 John F Kennedy Blvd W,

Jersey City, NJ 07305: English as a Second Language (ESL) Department

staff. Provide students with information about courses, and help the

faculty interact with students, other faculty members, and the

University Administration. Answer phone calls, personal inquiries and

counsel students about the ESL program. Take active role in office

management and organization.

(2008 - 2010) Court Grill Restaurant, 626 Newark Ave Jersey City, NJ 07306:

Customer service

manager, manage a team of customer service staff, communicating

courteously with

customers by telephone, email, letter and face to face. Ensure that

the needs of customers

are met.

(2008 - 2010) Rutgers, The State University of New Jersey-Newark 350 Martin

Luther King Jr. Blvd, Newark, NJ 07102: Work Study Student, College of

Nursing assisted Associate Dean. Helped to coordinate office activities,

by answering calls, operating copiers and fax machines and any

additional task that was needed. Provided information to the students such

as informing them about prerequisites and setting up appointments with

faculty.

(2008) Rutgers - Newark (Psychology Department)

Led group therapy and individual counseling sessions, documented and

updated patient charts, Office Assistant: documented and updated

patient charts, answered incoming calls, typed, filed and organized

information, worked to support office staff.

EDUCATION New Jersey City University, B.A. in Advanced English in 2013.

Rutgers,

The State University of New Jersey 2009-2011, Specialized

in Biology/Chemistry

SKILLS Customer Service, Decision Making, Staffing, Planning,

Emphasizing Excellence, Experienced in Arts and Graphics,

Presentation, Spreadsheets, Word Processing, Programming and

Internet Explorer.

Fluent in English, Urdu, Punjabi and Hindi.

COMMUNITY SERVICE

(2007 - Present) Volunteer at CarePoint Health, Jersey City, NJ.

Communicated and comforted patients, who experienced anxiety about

their illnesses, had special skills with the elderly and young

children. Provided translation services when needed, helped nurses in

their professional duties.

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