Sales Representative Customer Service

JAY JORCZAK

**** ******** **. *** *****, NV *****

Cell Phone: 702-***-**** Email: ********@***.***

EDUCATION

Hudson Valley Community College - Graduate

Applied Associates Degree - Business

Maple Hill High School - Graduate

EXPERIENCE

MDA - Muscular Dystrophy Association

October 2012 and July 2011 - September 2011

Non-Profit Sales Representative - Made outbound calls to corporate CEO's,

CFO's, attorneys, business owners from call center to extend invitations to

participate in fund-raising events. Built relationships with decision

makers and successfully scheduled participants to raise money through

social media. Tracked call volume and adhered to scripts and guidelines.

ADT Security Services

September 2011 - July 2012

Small Business Outside Sales Representative - Recommended security

solutions and innovative products to new and existing business owners to

protect assets and minimize liabilities. Participated in and contributed to

training and attended seminars to overcome objections, negotiate contracts

and close deals. Maintained client files and obtained referrals to gain new

business assisting in company growth. Earned Royal Blue Award for dedicated

and excellent service resulting in high customer satisfaction scores.

MFO - Mike Ferry Organization

March 2010 - August 2010

Sales Representative - Made outbound calls to real estate agents and

brokers to attend motivational workshops and company events. Sold real

estate coaching products including CD's DVD's and books in local call

center. Built relationships with clients, maintained call quota and

referred new clients to coaching department to secure contracts. Received

client appreciation letters for excellent customer service.

Sierra Health Services

April 2006 - November 2008

Direct Marketing Specialist - Marketed health plans to Medicare-eligible

recipients. Responsible for maintaining database and responding promptly to

customer calls in local call center. Responsible for setting appointments

for licensed representatives to meet with clients and reserving seats at

group meetings at local venues to distribute plan information and enroll

clients. Obtained certification in HIPAA Medicare guidelines.

Set department sales records in number of daily and monthly appointments

scheduled.

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