Management Software

GLENN KING

**** ******** *** *********: 732-***-****

Monmouth Junction, NJ 08852 Cell: 917-***-****

Email: ********@*****.***

QUALIFICATION HIGHLIGHTS

Data Backup/Restoration

Project Management

Virus/Malware Removal

Migration/Upgrades

Exchange/Blackberry Administration/Smart Phones Network Administration

PROFESSIONAL EXPERIENCE

MDSL

IT Office Administrator 05/11-Present

Configuration, deployment and on-going software and hardware support of desktop and laptop devices

Maintenance and documentation of LAN devices

BES and mobile device administration and support

Documenting and following procedures for backup and recovery of user data

Configuring, monitoring the backups and restores for testing

Producing user best practice guides for internal use

Manage and maintain users of AD domain and Exchange

Internal user support on all networking and hardware issues

Management of security patches and antivirus software

Management of local hardware procurement processes

Telephony system management (Avaya)

Local vendor management i.e. hardware, software and internet service providers

Produce a daily status report of all open help des k tickets and projects

BUDCO

Network Administrator 09/11-02/13

Provided server administration in the form of Active Directory user and group creation, assist ed with Group

Policy testing and implementation, and troubleshooting user connectivity issues

Deployed new network printers as requested as well as troubleshooting any network printing issues

Maintained the WSUS server and coordinate all patch deployments for desktops and servers

Provided desktop support to users by fixing all hardware and software problems; rebuilt or replace PC when

necessary

Set up new PCs for new employees and upgraded old PCs, including adding new hardware and software

Relocated PCs from one location to another as requested, ensuring they were connected to the server and the

correct printer

Maintained and created standard PC Operating System images using appropriate Imaging software

Responsible for all backup and restore operations. Maintain ed documentation of current backup requirements,

offsite storage and periodic testing of restore process

On call 24 x 7

GLENN KING ********@*****.*** Page 2

NEW YORK CITY OFF TRACK BETTING CORPORATION

Associate Director / Network Administrator 09/01-01/11

Purchased and installed hardware, software and telecommunications systems

Assisted with the installation and configuration of the Exchange 2003 Email server

Performed maintenance to facilitate electronic communication practices and email interchange in accordance

with user policies and regulations

Managed Email authentication methodologies and secure messaging technologies for all types of messaging

Analyzed and resolved complex systems problems

Managed projects for all IT staff on the configuration of Blackberry units for all users

Established and implement ed system policies, procedures and standards, ensuring conformance with

information systems and company’s objectives

Provided input and assisted Network Integrators and IT Architects for the development of plans which

optimized the network

Planned and coordinate the installation of all Windows systems utilizing Symantec Ghost on a large scale

Maintained systems management (i.e. service levels, problems, change, recovery, and performance)

Performed root cause analysis on problems as part of the continuous improvement process

Implemented network access requests

Implemented data communications necessary for installation and maintenance of systems

Provided support for (2) two off -site locations located in Long Island City (L.I.C.)

Maintained an up to date image of the N.Y. office in L.I.C location for contingency purposes

TECHNICAL EXPERTISE

Hardware: Dell EMC, HP Storage Works hsv200, Dell PowerEdge 6300/4300/2450/2300 Servers, Dell

PowerVault 200S Server, Overland Storage NEO 4000E, Dell Power Vault 120T DLT Automatic

Tape Drive HP StorageWorks MSL6000 Library Drive, SonicWall, Cisco 6000 Series Switch,

Cisco 2500/2600/ 3600 Series Router, Dell PowerConnect 2800 Series Switch, iPhone/Blackberry

Smartphones, Fortigate 300A, Cisco VPN 3005 Concentrator, Patch Panels, Hubs, Tripp Lite

UPS, Dell/HP Printers

Software: Active Directory, Windows Server 2008, 2003/2000/NT, Windows O.S. for 7/Vista/XP/2000/NT

4.0/98/95, MS Office Suite for XP/2000/97/95, MS Exchange 2003/5.5, SonicWall VPN Client,

Blackberry BES & Desktop Manager 5.0/4.0, Metamessage 2.0, MS SQL

2010/2005/2000/7.0/6.5, MS Visual Studio 2010/2008/2005/2003, MS Visio 2007/2003, Web

Sense Web Filt er 7.1, Surf Control Email Filter SMTP 5.0, Surf Control Web Filter 5.5, Mimosa

Email Archiving, Double-Take 4.x, Symantec EndPoint 11, ePolicy McAfee Virus Scan 8.5 with

Anti-Spyware, Script Logic Patch Authority Ultimate 6.1, Symantec Ghost 12.0, Internet

Explorer 9.x/8.x/7.x/5.x/4.x, Firefox 18.x-3.x, BrightStor ARCserve 11.x/IT/2000, Symantec

Backup Exec 10d, NetBackup 7.5, TCP/IP, DHCP, DNS, Wins, FTP, Cisco VPN Client 5.0,

Citrix Winframe

EDUCATION:

New Horizons, New York, NY

01/04-10/06 Attended training courses for MS Exchange5.5/2003, MS Server 2003/2000 Active Directory

with Group Policies

Chubb Institute, Edison, NJ

2/00-12/00 Network certification for MCSE in Data Communications and Network Administration

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