Customer Service Active Directory

Craig Moody

Phone: 440-***-**** Address: *** College Park Drive. N8 Elyria, Ohio 44035 Email: ***************@*****.***

OBJECTIVE

Secure a position in the Information Technology or Information Services field.

SUMMARY OF QUALIFICATIONS

• Certifications Include Network Security+, Software A+, Hardware A+ and MCP

• Over 10 years of Management Experience in Customer Service

• Works well Individually and Cooperatively in a Team Setting

• Ability to Devise a Plan and Be Self Motivated in Order to Follow the Process Through to Completion

• Ability to Troubleshoot and Resolve Personal Computer, Server and Small Network Issues

EDUCATION

Associate Degree of Applied Science in Computer Networking and Administration

Graduated: January 2012

Remington College, Cleveland-West Campus

Current GPA: 3.75

Certifications:

• MCP - Microsoft Certified Professional & Enterprise Desktop Support Technician Windows 7

• Hardware A+

• Software A+

• Network +

• Network Security +

Courses Completed in Hands-On, Lab Environment:

Configuring Client Operating Systems for Windows 7

Architectural Software Hardware

Networking Essentials

Network Security +

Network Scripting

CISCO Switches and Routers Configuration

Installing and Configuring Windows Server 2008

Introduction to Networking Concepts in Windows Server 2008

Windows 7 Desktop Support

Active Directory

Comp 100 Business Applications

2

WORK EXPERIENCE

Hudson, Arcelormittal (Long term contract)

• Creating Servers

• Updating and patching servers

• Break/fix servers, Thin Clients, and computers

• Installing ESXi and Operating Systems on Servers

MCPc, Nordson (6 Month Contract)

Level 1 Desktop Support

July 2, 2012 – Present

• Phone and Email Support

• End Point and Service Now Ticketing Systems

• Working with Active Directory

• Working with Hyena

• Working with Exchange

• Employee Personal Changes (Name Changes, Terminations and Profile Changes)

• Setting up Microsoft Communicator Accounts

• Working with Antivirus, Malware and Spyware Methodology

• Microsoft Office Applications (Word, Excel, Outlook and PowerPoint)

• Troubleshooting Windows XP and Windows 7

• Basic SAP Functions (Password Reset, Grant Super Users and Setup SSO)

• Map Network Drives

Geeks on Site Residential Brake/Fix

June 20, 2012 – October 27, 2012

• Building and Repairing Desktops

• Repairing Laptops

• Installing Hardware and Software

• Working with Antivirus, Malware and Spyware Methodology

Pomeroy, Cleveland City Schools (10 Week Contract)

April 30, 2012 – June 29, 2012

• 3000 Computer Deployment

• Imaging Computers

• Renamed and Joining Computers to the Domain

• Troubleshooting Computers

Go2IT, Hilton & Embassy Suite Hotels (2 Day)

May 9, 2012 & May 16, 2012

• Computer/Printer Refresh

• Joined Computers to the Domain

Xerogear (Internship)

January 2009 – May 2012

• Building and Repairing Desktops

3

• Repairing Laptops

• Installing Hardware and Software

• Working with Antivirus, Malware and Spyware Methodology

• Installing, Configuring and Troubleshooting 2008 Server Platform

• Working with Active Directory on Server 2008R2

Global Resources, Chase Bank (4 week Contract)

April 16, 2012 - May 11, 2012

• Assemble and Install Network Printers

• Decommission Printers

• Decommission Servers

• Computer Refresh

WORK EXPERIENCE (Continued)

Vital Resources, Key Bank (Contract)

March 5, 2012 – April 14, 2012

• Help Desk Support

Robert Half Technology, Epiphany Management Group (4 week contract)

September 6, 2011 – September 30, 2011

• Setup and had to Troubleshoot Smart Boards

• Assembled, Installed Operating Systems and Activated Computers

• Renamed and Joined over 100 Computers to a Domain

• Connected Network Printers to Each Computer

Robert Half Technology, Lorain County Action Agency (1 day Contract)

August 27, 2011

• Assembled Multiple Computers and Joined Them All to the Network

Shell, North Olmsted, OH

December 2010 – December 2011

• Provided Customer Service and Handled Cash and Credit Transactions

• Ordering and Stocking Inventory; General Maintenance Around the Store

• Had Excellent Attendance and Reported to Every Shift On-Time While Carrying a Full College Course Load

Delivery Driver, Hungry Howie’s Pizza, Lorain, OH

August 2005 – January 2009

• Answered Phones and Provided Customer Service

• Prepared and Delivered Food and Handled Cash and Credit Transactions

• Recognized as a Leader and Provided Training for Over 25 New Employees

Manager, BP America, Lorain, OH

September 2000 – February 2005

• Responsible for Interviewing, Hiring, Training and Payroll of All Employees

• Achieved Monthly Sales Goals of Over $400,000 Per Month

• Handled the Banking, Deposits and Reconciling of Drawers Each Shift

• Supervised up to 15 Employees at the Station

4

• Performed Data Entry, Ordering, Inventory Control and Worked with Outside Vendors

• Training Employees

• Security and Fraud Prevention

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