Customer Service Data

PROFILE

(Highly organized multi-tasker who thrives on responsibility Confident

self-starter; works well both independently or as part of a team

(Exceptional customer service orientation; outgoing, engaging person

who relates well to others (Quickly engenders trust and confidence

from others (Unflustered; comfortable with difficult mandates and

tight deadlines (Excellent writer and oral communicator; keen eye for

proofreading (Competent with Word, PowerPoint, Excel and Outlook

(Comfortable working independently (Proficient with Kronos

RELEVANT PROFESSIONAL EXPERIENCE

Mothers Against Drunk Driving Austin, TX Jan 2013-Sept 2013

. Attend weekly courthouse visits to obtain data from existing DWI case

files

. Researches case files from courthouse documents

. Transfers specific data from individual files onto MADD documents

each week

. Actively assists with data entry of DUI information into the MADD

database each week

. Ensures all data and documents are turned in by the assigned due date

. Collects data from 30+ cases each month, followed by keying in data

from each case into database in a timely manner

. Assists with additional tasks provided by supervisor

Business Relations Services San Antonio, TX May 2012-Aug 2012

. Sufficiently prepared documents and files daily while ensuring they

remain organized and accessible

. Collected donations from businesses and individuals each week in a

timely manner

. Responsible for accurately calculating and filing total donations for

given day

. Assisting with various clerical objectives, resulting in a more

operational office setting

ADDITIONAL EXPERIENCE

Bed, Bath and Beyond Austin, TX Jun 2010-Oct 2013

Customer Service

. Efficiently answers telephone calls, directing customers to

particular department and answering any questions they may have

. Successfully multi-task in a timely manner: Answering phones,

directing customers, completing customer returns

. Assists with difficult customer services issues to guarantee the

customer is receiving the greatest service possible

. Serves as a front end monitor as a means to assist cashiers with

providing the most efficient customer service

. Merchandises products within departments, boosting sales throughout

the store

Bridal Consultant

. Assists and connects with newly engaged couples while they create a

bridal registry

. Serves as a product expert for customers who may have questions

. Assists customers regarding both information on programs or products

as well as customer service issues, thoroughly resolving any obstacle

that arise

. Diligently works both independently and as a team member in all

aspects of positions

EDUCATION

St. Edward's University Austin, TX

Bachelor of Sociology, Minor in Psychology

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