Technician Support

ALPESH THAKKAR

* ******* *****, ********, ******* L6V 4T4

M: 647-***-**** / H: 416-***-**** **********@*****.***

Help Desk/Desktop Support Technician/Windows 7 deployment & support

SUMMARY OF SKILLS

. 15+ years' experience in project management for business systems,

networking and technical support for Microsoft based operating systems

Windows 95, 98, 2000, XP, VISTA, 7 & Office 97, 2000, 2003, 2007, 2010,

as well as in hardware repair/replacement services on PC and laptop

products

. Worked with various multinational systems such as HP, DELL IBM, and ACER

. Strong background in troubleshooting, recognizing triggers and traps, and

resolving all technical problems in Help Desk/Technical Support/ Windows

7 Support & deployment

. Efficient in handling self-managed projects and work effectively in a

team environment

. Strong analytical, assessment research and problem solving skills

. Experience with Customer contact in a retail and whole sale environment

. Enjoy contributing to a fast-paced team environment as well as working

independently

. Highly organized with an ability to prioritize tasks and meet deadlines

. Excellent in co-ordination and contract management of external/internal

clients

. Self-motivated, creative, energetic, responsible and result-oriented

leader, who takes initiative in promptly solving technical inquiries and

product related issues over the telephone

. Fluent in French and English

WORK EXPERIENCE

Desktop Support Analyst

June 2013- October 2013

Suncor Energy (All Locations)

. Win XP /Win7 Migration Refresh, Replace, Repair SCCM Client 2007& 2012,

Install Applications as per user's security Group Policy, Install

applications manually, Backup with Tools & manually, PST Tools, Access

to push All Applications from SCCM 2007. 2012. Support for Win XP users

for migration, Application, Outlook 2010, Office 2010, supports to user

by phone, email & on site depends of user's Issue, Deployment of new

hiring clients, Printer installation, Network Issue, WIFI & VPN

support, Accept request for user's policy, Resolve issue through Remedy

& CRM ticketing system, Altiris, Citrix applications, Active Directory,

Password Reset, Check User's AD group, Install Mac OS

Desktop Support Technician

Manulife IBM (All Locations)

May 2013- June 2013

. Check schedule of Win7, Back up Manually, Clean HDD & Do Primary

partition active, Install Win 7 & Win XP Image with USB, Windows update,

Run user's applications & Restore from RAP, Install user's admin rights

as per profile, Printer installation, Give support for user's Issue,

Applications AVAYA, navigator, Lotus Notes, Office 2010, Check every

application for User & Add and test applications from SCCM Console

2007/2012.

Give Report to IBM Team Lead,

Desktop Support Technician

Honda, Markham

April 2013

. Check schedule of Win7, Win XP Deployment and get necessary information

from user by email. add computer account to CH2k domain, print user's

application report from SCCM., install MacAfee Encryption and safe boot,

Install approved software from SCCM/PC report, registered PC for eBiz,

check VPN client, IBM Project Communication, get backup from Soft Toy

application and manually, run Load profile 2008 for restore, check

user's profile in Lotus Notes, mapped Drives, Install printer drivers,

DST patch, check PC build list, Give work report to Manager by email or

phone.

Desktop Support Technician

Marsh & McLennan companies (From Dell), Toronto

March 2013

. Win 7 Deployment for Pc Refresh, From Old PC to New PC and for New PC

and Ghost, PC health check, PC Refresh, old to new pc backup, Backup,

OS prep, Boot prep Win 7, Driver Install, OS

Patches, join Domain, Install applications, Office 2010 MUI and

restore Data, Outlook PST check,

User's Registration, Install SCCM Wakeup, Bios Update, Install

McAfee Safe boot and Encryption,

Lotus notes user's profile, Check RSA token, Check off Win 7

build checklist on Dell. Base website

Desktop Support Technician (P/T)

Nestle, Barrie & North York

Jan-Feb 2013

. Check user's apps and inventory, upload, and backup all data/PST, check

user's profile in SCCM and clear PXE for Win 7 deployment, upload Win 7

image from migration tool or server, restore, doc and apps to be tested,

install all apps & tested by tools, user's printers, Wifiprofile by

shopping migration wizard and run, map drives and restore data and PST

(archives) in outlook. Office 2010 updates identify and schedule

priority deployments

IT Help Desk/Desktop Support

CNB Computers Inc., Mississauga, ON

Aug 2007- Dec 2012

. Checked all information and apps from user in old Pc., backed-

up/captured data, all PST files, applications, inventory, default

printer, map drives, Windows 7 deployment in same Pc or in new Pc,

restored data, run apps, UAT testing checked user's PST and archive

folders, used SharePoint, Citrix and VOIP, Install apps through Altiris

Agent, Install Mac OS X, Migrating to Windows 7 using Altiris by

Symantec

. Trained clients in handling faults and created preventive maintenance on

site and by phone

. Used different toolkit as per different machines like HP, Dell and IBM

and worked with clients like Banks, financial institutions, schools,

retail stores from ON, U.S and Quebec.

. Scheduled users, worked with project team & troubleshot user issues to

make Win7 deployment successful, giving technical support to customers

by email or phone and utilizing ticketing system,

. Developed, troubleshooting & re-imaged computers, performed data

migrations and restorations

. Worked in Return and Merchandise Authorization department,

troubleshooting, repairing laptops, desktops and giving technical

support to customers by email or phone and utilized ticketing system

Desktop Support Technician (P/T)

Nestle, Barrie & North York

Oct-Nov 2012

. Win 7 Deployment & Applications as per required by Nestle, Backup &

Restore, Break & Fix Active Directory, Create user's profile, VPN

Install, Backup from old DT/Laptop & Restore In New DT/Laptop,

transferred PST files. New Win 7 Reimage from server. Win 7 deployments

in French for Quebec clients, Migrating to Windows 7 using Altiris by

Symantec

Desktop Support Technician (P/T)

Best Buy, on site throughout Ontario Jan-

Feb 2012

. Microsoft Project-Installation of Microsoft software MDX, Office 2010 at

Best Buy stores throughout Ontario in English and French

Desktop Support Technician (P/T)

Ford Motors Co. (From Dell), Oakville, ON

Oct 2011-Jan 2012

. On site at Ford head office, Oakville - Win 7 deployment and imaging,

replaced 600 old PC's and installed new Desktops, Laptops for every user

and setup the requirements from Dell in English and French

. Bios check, software push & bit locker encryption, Win 7 deployment,

installed apps and updates in Win7 and Win XP virtual mode, gathered

user's inventory and apps, backup data, setup new computer, restored

data, all apps tested, check user's PST in outlook, tested apps by

migration tool, default printer, map drive, gave all computers in time &

before deadline

Desktop Support Technician (P/T)

Dollar Giant Stores in Ontario

Sept-Oct 2011

. Installed internet, setup computers Maintain Network and

telecommunication system, Switches, Routers, user PC's as per

customers' requirements, test user's PC, printer, Debit/Credit card

reader

Desktop Support Technician (P/T)

Excel, Mississauga, ON May-Aug

2011

. Handled Outlook migration to Lotus Notes, upgraded Microsoft Office

2003 to 2007, System tools, loaded files from server to Lotus Notes,

loaded PST files on MS Outlook 2007 on desktops, laptops and

supported Blackberries

Senior Customer Support Engineer

Pentagon InfoTech/ Meet Marketing / Daytech Design, Ahmedabad, India

1993-2007

. Arranged and coordinated operational and technical operations with

products such as computer systems, printers, install operating systems

win 98,2000,XP, assembling & troubleshooting

. Multi-task, improve current processes and document support process /

procedures as required. Manage all purchase and sales, peripherals and

give the prices.

EDUCATION AND TRAINING

Dell Certified Technician

2013

A+ Certified,

COMPTIA, North York, ON

2008

Certified in (NIVEAU) FRENCH level, 2, 3

Alliance Fran aise, Ahmedabad, India

2007

Diploma in Computer Technology

Board of Technical Examinations Mumbai, India

1992

REFERENCES AVAILABLE UPON REQUEST

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