Technical Support/ Help Desk

Ahmad Tommsai

****-**** ***** ** **** Cell: 647-***-****

Mississauga, ON L4Y 2N5 *****.*******@*****.***

PERSONAL PROFILE

Experienced and knowledgeable Information Technology Professional seeking

to contribute training and acquired skills within Technical Support and/or

Help Desk role. Work well independently, or in a group setting providing

all facets of computer support such as troubleshooting, installations, and

maintenance.

ACADEMIC QUALIFICATIONS

Computer Electronics Technician - Information Technology Diploma

Nova Scotia Community College 2005-2007

KEY COMPETENCIES AND SKILLS

. Install, upgrade, deploy, test, maintain and troubleshoot software

applications and Operating systems, including MacOS, Windows, Android,

IOS, and blackberry.

. Maintain technical, end-user, inventory and other documentation as

directed.

. Prioritize a wide array of service requests.

. Perform special projects and administrative tasks as assigned.

. Prepare and manage activity and progress reports for management.

. Follow up on problems and requests and provide timely updates to

requestors and management.

. Advance surface mount soldering techniques.

. Through self-study, upgrades proficiency in relevant hardware and

software. Becomes proficient in new hardware and software as they are

incorporated.

Ahmad Tommsai 647-***-**** Page 2

CAREER HISTORY

Technical support analyst

Mosaic Sales Solutions 2011- 2012

. Supported multiple technology platforms Operating Systems;

MacOS, Windows, Mobile Devices, AV equipments, networking and

communications equipments.

. Provided phone and in-field technology support utilizing

multiple remote support tools, ex. LogMeIn.

. Communicated with other internal support group's ex. Service

Desk, Creative, In-office IT.

. Completed project tasks assigned by Technology Program

Managers.

. Experienced providing front-line support to Mosaic Managers

and External Clients.

. Experienced in creating processes and training documents.

. Maintained and organized company equipment.

Technical Support Analyst - Shaw Cable

Calgary, Alberta 2007-2011

. Supported customers and technicians for all Shaw products

including cable, internet, and phone services, Responsible

for giving advice to customers on computers and network

related issues.

. Identified potential customer relations/ service issues and

develop proactive solutions.

. Made recommendations as to customer's computer system

specification needs and product repair issues.

. Provided detailed instructions to customers for setting up,

installing and updating products drivers/ software inquiries.

. Reported ongoing and constructive feedback to team leader.

References Available upon request

Contact this candidate