Administrative Assistant Sales

Pamela Radford

**** ******** ****** ***** ************, GA 30135 cell 770-***-**** ******@*****.***

Executive Support / Office Management

** ***** ********** ********** ** Responsible, High Visibility, and Multi-Task Environments

“Proactive, Solving Problems and Taking the Initiative”

Strong Organizational Skills/Assignment & Project Management/Excellent Written & Verbal Skills

Results Oriented/Positive Team Player/Optimistic Attitude/Can-Do Mindset

PROFESSIONAL EXPERIENCE

Zep Inc; Atlanta, GA 30318 1/12 – 8/13

Executive Assistant: Chief Supply Chain Officer and his direct reports

* Managing multiple executives’ calendars, scheduling/prioritizing appointments, and otherwise assists assigned leader in

managing work schedule.

* Coordinated domestic/int’l flight, hotel and transportation to our affiliate companies in Europe for SC Management. Also

all travel accommodations for candidates for hire.

* Schedule calendar meetings and appointments; intercept calls and delegate, if needed to one of his direct managers.

* Coordinate Monthly/Quarterly Shared Services Meetings for CSCO and directs to include: meeting room/restaurant

reservations, catering meals, developing agendas, creating PowerPoint presentations, room preparation, minutes, etc.

* Coordinate projects assigned by the Executives with continuous follow up on items delegated to team members to

effectively keep teams aligned, focused and on task to ensure deadlines are met. i.e. FY13 Goals, FY14 Forecasting, etc.

* Assist Director of HR process highly confidential documents i.e.; Supply Chain Announcements, Promotions,

Terminations, Capital Expenditure Authorizations, Annual Bonus Letters, etc. with complete discretion. Also coordinated

travel, hotel, and transportation for all candidates and assisted in their reimbursement of any expenditure.

* Used Corporate Purchase Card to purchase a number of things for the SC division: training materials, phone accessories,

office furniture, corporate gift cards, catered lunch meetings, etc.; and reconcile those expenses monthly, assigning

department codes and GL codes to process for payment.

* Elected to approve any company expenditures up to $1k, assigning company and GL codes for processing.

* Process T&E expenditures for CSCO, and his SVPs.

* Handled all Floor Space Planning needs for Supply Chain: securing space, working w/ Facilities Mgmt to clean and paint

offices, reconstruction of office space including scheduling contractors and overseeing work and payment, ordering office

furniture, and office setup (supplies, business cards, name plate, phone assignment, computer equipment order and

imaging.

* Coordinate annual Thanksgiving/Christmas celebrations: securing venue, catering, purchase prize giveaways/gift cards,

hosting with Plant Manager (a comedy act.)

IHG-InterContinental Hotels Group; Atlanta, GA 30346 (5 mo contract) 6/11 – 11/11

Executive Assistant: V.P. Global Ecommerce Technology & Revenue Guest Services and GET Staff

* Managed heavy executive’s calendar, scheduling/prioritizing appointments, and otherwise assists assigned leader in

managing work schedule. Coordinating domestic/international travel and transportation to our affiliate companies.

* Responsible for coordinating meetings for assigned leader which includes, but isn't limited to, reserving meeting rooms,

ordering meals, developing agendas, creating PowerPoint presentations, taking minutes, etc..

* Track and report uptime of our systems from an end user stand point. Daily updating Customer Availability Transaction

Scores (SLAs Daily, MTD and YTD) reporting through KeyNote.

* Assists leader with human resources functions to include new hire setup into Clarity, security access badge setup,

maintaining departmental organization chart, and processing human resources-related requests. (i.e., rate changes,

conversion of contractors to FTE status.

* Assists leader with budget preparation/management, weekly approval of invoices through PeopleSoft Financials, and T&E

processing through Concur “Cliqbooks”.

* Responsible for handling all correspondence which involves responding to requests/issues on leaders behalf.

* Providing back up assistance to other team assistants, as necessary.

Floor Space Planning for 7th Floor. Approving cubicle moves for internal employees and assigning for new ones, as well as

*

reconfiguring to accommodate forecasted new FTE’s/Contractors.

* Handling orders of new office supplies for the floor, as well as maintaining efficient running office equipment.

Coordinating any facilities needs for the floor as well.

* Coordinating Quarterly All-Hands Meetings including reserving venue, catering, agendas, PowerPoint

preparation/compilation.

* Event planning such as, Christmas Party, monthly departmental events, birthday parties, happy hours.

Pamela Radford

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SUNTRUST BANKS, INC., Atlanta, GA 30308 1/08 – 10/10

Executive Assistant: Executive V.P. & CPO of SCM, & (9) supporting Sr. VP’s and SCM Staff

* Managed heavy executive’s calendar; prioritizing appointments and tasks. Coordinated the planning of all internal/external

meetings, conferences, and events. Managed executive’s contacts and kept them current.

* Screened internal and field calls/emails, assessing urgency and importance of them and taking appropriate actions.

* Coordinated travel both domestic and international; and submitted for Expense Reimbursement.

* Coordinated executive’s speaking engagements and conferences with existing and prospective suppliers.

* Scheduled/Coordinated executive’s Quarterly Divisional Meetings, pulling data from directs to prepare/edit supporting

PowerPoint presentations, as well as for guest speakers.

* Kept departmental supplies stocked and ordered through SunMart [Ariba based system]. Scheduled maintenance for Multi-

function printers, desk tops and laptops, etc.

* Managed projects for SCM dealing with tech support [application upgrade installations], HR [interviewing candidates],

CRE, Security, IT and Offshore Support.

* Handled on-boarding process for new hires/transfers within our department to include; testing, assigning internet/network

access to system and all shared drives, obtaining personal login IDs, telephone/fax numbers as well as obtain an access

badges with specific floor access.

* Coordinated all office moves for new employees and existing interoffice moves; requiring facility requests for new

orders/exchange of furniture, telephone/data jack services transferred, movers to relocate all items and setup.

Coordinated partial renovation of 8th floor with our CRE dept. including; selection of paint colors, scheduling of painting,

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revamp of sitting areas and conference rooms, and saw to completion.

* Scheduled/Coordinated Quarterly SCM Birthday/Anniversary events as well as Holiday Events. Provided list of

birthdays/employment anniversary dates to all leadership team and mention of new hires/contractors as well.

Acted as floor coordinator/liaison with Portman Holdings for badge access for the 8 th floor, travel advisory, fire drills, and

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building evacuations. Trained for CPR/First-Aid Tech for SunTrust Plaza building. Maintained, logged and monitored

AED unit and reported status quarterly.

SOUTHWEST KEY PROGRAM, INC., Douglasville, GA 30134 11/04 – 6/06

Executive Assistant: Executive Vice President, Georgia Region & (14) Regional Program Directors

* Manage offsite executive’s calendar, mail, travel, travel expenses and mileage reports.

* Maintain clients/programs confidentiality. Complete pre-employment reference checks; process all new hire paperwork.

* Advise Directors of all applicant drug-screen and criminal history clearances, and generate all corresponding paperwork for

personnel files.

* Prepare proposal bids and various graphic presentation packages for prospective grant opportunities.

* Prepare monthly billing from vendors, suppliers and purchases to corporate office for payment.

* Responsible for gathering/reporting daily client population of youth and compiling into Weekly Population Report.

* Retrieve information monthly from Directors to create monthly reports and invoice to the Dept. of Juvenile Justice.

* Compile Monthly Reports to create an annual Status Report.

* Schedule and notify staff of meetings and conference calls. Recorded minutes at meetings and distribution of the same.

* Order and process billing for all office supplies for entire region.

* Responsible for all Personnel Files for region and maintaining filing systems.

* Make all travel arrangements both domestic and international.

* Provided technical support to all regions. i.e., downloading software, installing equipment and teaching Program Directors

to use new and existing software.

* Maintained staff scheduling for Case Workers/Trackers and create/distribute monthly calendar.

LEASE PLAN USA, Atlanta, GA 30339 7/93 - 4/97

Executive Administrative Assistant: Sr. Vice President, Sales and Marketing, and (13) Regional VPs throughout U. S.

* Composed and typed all correspondence, meeting/appt. scheduling, domestic and international travel arrangements.

* Prepared price quotes, proposal bids and various graphic presentation packages for prospective clients.

* Originated and handled all legal contracts and other pertinent documents.

* Performed refinancing analysis for corporate fleets and lease rate comparisons for prospective clients.

* Generated Corporate Monthly Sales Analysis and Lease Activity Reports.

* Coordinated Annual Sales Meetings involving 200+ attendees.

* Cross-trained as Client Services Rep. handling vehicle order placement, setup of client accounts and problem solving.

* Annually compose Vehicle Cost Analysis and Future Product Review brochures.

Pamela Radford

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CIRCUIT CITY STORES, INC., Atlanta, GA 30331 1/91 - 6/93

Sr. Administrative Assistant: Director, Human Resources, (5) Regional Human Resource Managers and Regional Recruiter

* Generated all monthly, quarterly and annual reports (i.e., Manpower Planning, EEOC Report, Cool-Line Report, Weekly

Status Report, Monthly Accruals, Annual Coffee Conference Reports and Year-End Budgets for FY92&93).

* Composed/typed correspondence, scheduled meeting/appt., and travel arrangements for the Dir. of HR, (2) Div. HR Mgrs,

Divisional Personnel Manager and Management Recruiter.

* Provided Explanation of Benefits and Policies to associates and handled completion of forms pertaining to such.

* Handled all confidential materials relating to position status, salaries and terminations.

* Coordinated Annual Sales Meetings involving up to 600 attendees.

* Coordinated all monthly training/workshops, class scheduling and participate in facilitating some classes which include

between 18-60 participants.

* Provided orientation of benefits and psychological testing/evaluating new employees. Project tracking and schedule/log all

interviews. Typed all turn down letters within 2 weeks of receipt.

SEWELL PLASTICS, INC., Atlanta, GA 30036 6/89 - 10/90

Executive Administrative Assistant: V.P. of Finance/CFO, Director of Information Systems, and (9) Information Systems Mgrs.

* Composed all correspondence, meeting/appt. schedules, itineraries and files for V.P. Finance and I.S. Managers.

* Generate and track all Administrative Reports, Project Control Status Reports., and follow-up of all incomplete projects.

* Generate Monthly Management Review reports and distributed to all executives.

* Tracked invoices for all IBM computer equipment and maintenance needs for all P/C equipment.

* Kept inventory of all company assets, computer and P/C equipment current and revised.

* Cross-trained to assist A/P entering monthly journal entries on computerized accounting system (System 38/ AS/400).

* Composed presentations for Executive Board Meetings using Lotus and Harvard Graphics applications.

* Worked closely with V.P. Finance on real estate situations and insurance claims for company properties.

AMOCO FABRICS & FIBERS CO., Atlanta, GA 30339 9/87 - 6/89

Sr. Administrative Assistant: Vice President of Finance and (6) Financial Analysts (Promotion)

* Composed all correspondence, meeting/appt. schedules, and domestic travel arrangements.

* Created graphics and text presentations for departmental reports, monthly Trend Meetings, and Ten Year Plans.

* Maintained all financial/personnel files and confidential agreements.

* Worked one-on-one with VP Finance and company Attorneys composing acquisitions and contract agreements.

* Handled all Fleet Administrator responsibilities (i.e., tracking of all co. vehicles, renewal/purchase of tags/titles/licenses,

driver sales, negotiation of purchase price for company vehicles and handled all accident claims with our attorney.)

* Prepared/Distr. bi-weekly deposits for company's accounts, balancing, payment posting, inventory, and light bookkeeping.

Administrative Assistant: General Marketing Manager, National Accounts Manager, and (7) Regional Sales Managers

* Generate monthly sales analysis reports, inventory reports, and trend reports.

* Compose departmental sales presentations.

* Work with clients (approximately 200) handling complaints, sending brochures and wallcovering samples.

* Handle calls of customer inquiries, complaints, order taking, and high volume filing.

* Support National Accounts Manager and composed National Acct. bids, presentations and contractual agreements.

* Promoted within eight months to Sr. Admin. Asst. supporting VP Finance and Financial Analysts.

KONICA BUSINESS MACHINES USA, INC.; St. Louis, MO 63139 7/86 - 9/87

Administrative Assistant: Regional Sales Manager & (2) Asst. Regional Managers and (8) Regional Sales Managers

* Transcription and composition of all correspondence via shorthand.

* Handle all client base responsibilities (data entry i.e., generate proposals/contracts/contract renewals)

* Documented and handled all customer inquiries and complaints.

* Generate retail sales and wholesale reports on a week/end, month/end and annual basis.

* Generate all contractual agreements and compose all general correspondence.

* Transmit all price updates to Regional and Corporate offices via fax weekly.

EDUCATION/TRAINING

* Hickey College; St. Louis, MO 63117

Certificate received for Administrative Management (2 year) Program

SEMINAR/HANDS-ON TRAINING

Maximum Impact: Leadership/Time Management Management Skills for Assistants & Support Staff

Quality Control Implementation Effective Written Communications

References are Available Upon Request

Pamela Radford

Executive Assistant

Applications & Accomplishments

Business Applications

Accounting/10-Key ABC Flowcharts, Abratrak (Recruiting Application), ACT, Adobe Reader &

Bookkeeping-A/P PhotoShop, Concur Travel, dBase III+/IV, iPhoto Plus 4, KeyNote, JP Morgan

Career Development PaymentNet, Lotus Smart Suite 123 v.5.0, Lotus Freelance / Organizer, Microsoft

Inventory Management Office 2007-2010: Word/Excel/Access/PowerPoint/Publisher/Visio,

PC Troubleshooting* PageMaker/Harvard Graphics 5.0

Programming (BASIC) Paradox / PC Anywhere, PeopleSoft Financials, Photo Works Plus, Picture-It

Records Management Graphics, QuatroPro/Quicken, Word Star 2000+ v. 5.0, WordPerfect Office

INTERNET / E-MAIL

Microsoft Office Outlook *Norton System Works & Utilities

Pegasus Mail / Lotus *PC Tools / Unerase

Dictaphone Transcription

Shorthand (70wpm)

Recent Accomplishments

Zep Inc.: Floor Space Planning and Coordination was given to me on top of my regualar daily duties. I always

enjoy a challenge and variety! My first assignment was to move the entire Compliance department to a new location. This

involved moving existing people to other offices, and prepping other offices for move in. I handled 30 persons’ relocation,

ordered furniture, coordinate move, delivery and install of new furniture and cubicles, cleared out old labortory and

coordinated renovation with contractors, to occupy their department files which also included moving files from outside

location, contacting shredding service for shred bins and scheduling pickup. Since have coordinated other department

moves, found space for new hires, and started cleanout of warehouse.

SunTrust Bank: Relocation of Strategic Sourcing, Supplier Relationship, and Operations divisions from the

Atlanta Center to the SunTrust Plaza building. This would include setup of new offices with phone transfers, data jack

transfers, coordinating w/contractors and Corporate Real Estate the planning of construction of new office areas, selection

of paint colors for the painting of new offices of new residents, coordinating with outside electrical supplier for the

installation/move of outlets, coordinating move dates with movers and employees; and ordering new office furniture and

equipment as needed for relocation. This also included the clearing out of existing office areas, purging old files and/or

sending to imaging for record retension.

Southwest Key Program: I reformatted and simplified their monthly "Intake" reporting format from a MS Word

document to a MS Excel document. This report consisted of birth dates, date of intake, release date from program, social

security numbers, etc. I also trained the directors in person or via phone, who were not familiar with this software

application. This reduced the number of errors by placing preformatted cells within the report. This new format also

combined all programs at a glance within the same document by tabs and a total page calculating all clients and payment of

each client by pulling stats from all worksheets through formulas.

Lease Plan USA, Inc.: At Lease Plan I soon became the established “go-to” person to create new company

logos, database formats, contracts, RFPs, client forms, and organizational reports. I met with executives and senior

management and given their criteria and needs of funtionality for the project and would creatively generate a database

formats for online ordering, forms, design layouts for new credit cards, etc. This allowed me to utilize my ingenuity and

artistic talents.

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