Human Resources Customer Service

SUMMARY

High energy, dedicated and driven human resources manager with 15+ years

experience setting and leading strategic direction, designing, developing

and implementing employee programs and services in a diverse range of

industries. Strong track record of success demonstrated by revenue growth,

productivity improvements, cost savings and increased employee

satisfaction. Certified Compensation Professional (CCP), 1991, Senior

Professional in Human Resources (SPHR), 2002.

Areas of expertise:

( Benefit Plan Design ( Executive Compensation

( Compensation Systems Design ( Sales Compensation

( Incentive Plan Design ( Organizational Design

( Performance Management Systems ( Union Avoidance

( Strategic Planning & Management Consulting ( Regulatory

Compliance

PROFESSIONAL EXPERIENCE

CANYON RANCH, Tucson, Arizona 09/2009 - 07/2012

Number one ranked luxury resort and spa chain in the world.

Manager, Compensation, Benefits & HR Information Systems

Top corporate compensation, benefits and HRIS position. Designed,

implemented and managed all aspects of the compensation, benefits and HRIS

functions for over 2,200 employees in four states, Arizona, Florida,

Massachussetts and Nevada.

. Redesigned and implemented major changes to the company's wellness

program. Changes included requiring health risk assessments and

biometric screenings for all employees, and health coaching and physician

follow up for all high risk employees. In 2011 we had 97% participation

and decreased our high risk population in all biometric categories. The

biggest impact was a 40% reduction in the high risk population in the

blood pressure category.

. Implemented a new weight loss program and a "Health & Wellness Challenge"

competition which had 72 volunteer team leaders and more than 600

participants.

. Over a 3 year period we had a cumulative total increase of 11% for our

health care costs, versus the national average of 33%, a savings of over

$2.3 million per year.

. In 2011 we won a national award for our wellness programs from United

HealthCare. The company uses an independent review board to choose the

top 10 companies in the nation which can prove demonstrable financial and

health related improvements.

RAIN BIRD CORPORATION, Tucson, Arizona 10/2007 - 01/2009

Global market leader in the design, manufacture, sale and service of

irrigation and sprinkler systems.

Manager, Compensation, Benefits & HR Information Systems

Top corporate compensation, benefits and HRIS position. Designed,

implemented and managed all aspects of the compensation, benefits and HRIS

functions for over 5,000 employees in the U.S. (primarily Arizona and

California) and 13 other countries: Brazil, Canada, Chile, China, France,

Germany, Mexico, South Korea, Singapore, Spain, Sweden, United Arab

Emirates, and the United Kingdom.

. Investigated and designed policies and procedures to comply with the

European Union's "Safe Harbor" provisions of the "EU Data Directive"

privacy laws, for the transfer of electronic employee data.

. Redesigned benefits plans, reducing costs by 2% for a savings of $192,000

at a time when average increases were 14-16%. Designed and implemented

the company's first wellness program. Enrollment and participation were

more than triple the original goals.

. Designed and implemented a training course for managers to learn how to

establish goals and incentives, review performance and link base pay and

incentive payouts to performance.

PERFORMANCE COMPENSATION, LLC, Phoenix, Arizona 02/2004 - 10/2007

Independent consulting firm specializing in designing and implementing

performance management systems and compensation plans.

President

. Designed and implemented a comprehensive compensation system for a 250

employee defense contractor.

. Designed and developed an online compensation/benefits analysis tool,

totalcompanalyst.com.

UNITED WAY OF TUCSON AND SOUTHERN ARIZONA, Tucson, Arizona 01/2001 -

02/2004

$10.5 million nonprofit fundraising and community development organization.

Vice President of Human Resources (08/2003-02/2004)

Top Human Resources position, including account management of "large

business" sector. Accounts were major corporate donors (Raytheon, IBM,

Intuit, etc.) contributing 30% of the organization's total annual revenue.

. Increased revenue 4.5% from $3.07 million to $3.21 million in a year when

overall charitable giving was down 16% from the previous year.

. Recognized as one of Tucson's best employers in 2002 and 2003 as a semi-

finalist in the SHRM-GT Workplace Excellence Awards. Semi-finalists were

the top 30 selected from over 200 nominees.

Director of Human Resources (01/2001 - 08/2003)

Top Human Resources position.

. Created a comprehensive human resources function from the ground up. HR

functions had been split between the Director of Finance and Program

Managers. Some functions were nonexistent and many were badly in need of

updating.

. Worked with outside volunteer oversight committee to completely revamp

policies and procedures, obtaining approval for 100% of recommendations

from the Board of Directors. Brought organization into compliance on

Homeland Security, OSHA, FMLA and other regulations.

. Implemented new policies and procedures for Hiring, Employee Relations,

Compensation and Benefits, Performance Management, Paid Time Off, and

Terminations.

. Reduced turnover from over 50% to under 14% in one year.

PERFORMANCE COMPENSATION, LLC, Grand Rapids, Michigan 11/1998 - 01/2001

Independent consulting firm specializing in designing and implementing

performance management systems and compensation plans.

President

. Designed and implemented a comprehensive performance management and

compensation system for a 350 employee manufacturer of electrical

components.

. Designed a job analysis program and base pay plan for a $40 million

endowment scientific research start-up.

ALTICOR, INC., Ada, Michigan 11/1996 - 11/1998

International corporate headquarters of Amway Corporation, Quixtar, Inc.

and Access Business Group, a 13,000 employee consumer goods manufacturing

and distribution conglomerate, with operations in more than 100 countries.

Senior HR Advisor for Information Technology and Media Groups

Senior internal consultant developing HR programs and services for senior

executive clients.

. Conducted comprehensive compensation market studies for Chief Information

Officer which resulted in increased recruiting and retention of IT staff.

. Designed and implemented incentive plans in Graphic Arts, Photography and

Media Production. Brought group into compliance on FLSA.

SCHERING-PLOUGH CORPORATION, Chicago, Illinois 11/1992 - 01/1995

Wesley-Jessen Division, 1,500 employee contact lens manufacturer.

Compensation Manager/HR Generalist for Production, Distribution and

Customer Service

. Designed and implemented highly successful Self-Directed Work Teams in

manufacturing.

. Designed and implemented "360 degree" performance review system.

. Designed and implemented performance incentive plans in Customer Service,

Distribution and Production, increasing performance in all 3 areas, 19%,

32% and 48% respectively.

LIBERTY MUTUAL INSURANCE GROUP, Boston, Massachusetts 08/1990 - 05/1992

30,000 employee insurance and financial services mutual company with $22

billion in assets under management.

Senior Compensation Analyst for Operations, Finance, and Legal

. Designed and implemented "broad banding" project and new geographic

salary structures in 450 offices throughout the U.S., Canada and Puerto

Rico.

. Completely overhauled organizational design for over 11,000 nonexempt

employees.

. Consolidated over 500 job descriptions into 120, streamlining base pay

program, saving over $3.5 million annually and complying with new ADA

requirements.

HELENE CURTIS INDUSTRIES, INC. (now UNILEVER), Chicago, Illinois 03/1988

- 10/1990

$350 million manufacturer of health and beauty products. Brands included:

Suave , Finesse , Salon Selectives , Degree .

Compensation Analyst (03/1989 - 08/1990)

. Administered short term and long term incentive plans for 150 top

executives, internationally.

. Administered sales incentives for 350 sales people in the U.S. and

Canada.

. Reduced job analysis approval time from 2 weeks to 3 days.

Compensation Administrator (09/1988 - 03/1989)

Assistant to the Director of Compensation and Benefits (03/1988 - 09/1988)

EDUCATION

Ph.D. Candidate, 08/1986 - 08/1990

Illinois Institute of Technology, Chicago, Illinois

All but dissertation completed in Industrial/Organizational

Psychology

Honors Student, Teaching Assistant, Statistics Tutor

Bachelor of Science, 05/1986

Lake Superior State University, Sault Ste. Marie, Michigan

Majored in Psychology; Minored in Biology

Who's Who Among American Colleges and Universities

Dean's List Student

Recipient of the "President's Competitive Scholarship", a full ride,

four year academic scholarship which was awarded to only three incoming

freshman each year.

AFFILIATIONS

Society for Human Resources Management, 11/1998 - present

SHRM of Greater Tucson, Member, Volunteer, and Board Member, 01/2001

- present

West Michigan Compensation Association, Member and Board Member,

02/1999 - 05/2000

Alliance of Women Entrepreneurs, Member, 11/1998 - 05/2000

American Compensation Association, Member, 03/1988 - 05/2000

ADDITIONAL

Numerous public speaking engagements at various local and state HR

and business association meetings. Topics Included:

. Designing and Implementing Effective Employee Incentive Plans

. Salary Information on the Internet: The Good, the Bad and the Ugly

Volunteer for the University of Arizona's Karl Eller School of Business

02/2002 - present

. Interview students for admission to upper level school

. Ethics Competition, Sales Presentation Competition and MIS Competition

Judge

Interest in International Human Resources and International Studies

. Member of SHRM National People-to-People India Delegation 04/2007

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