Seeking opportunity to work in warehouse (preferably order picking)

Efrain Rodriguez

******.*****@*****.*** • 404-***-****

**** * ****** ** *******, AZ 85006

Objective:

I am currently seeking a position which will allow me to utilize and advance my 2 years’ worth of work experience. I am hoping to be a great candidate for a position where I can express my motivation to succeed, continue to learn and advance my skill-set, and work towards earning a higher level position.

Skills and Qualifications:

Fluent in Spanish

High School Diploma

Flexible schedule

Customer service experience

Positive attitude

Good interpersonal skills

Ability to perform at a fast pace

Ability to multi-task efficiently

Speaking articulately

Computer proficiency (MS Word, Excel, and PowerPoint)

Ability to handle and manage customer information on a database

Data entry

Experience handling cash

Maintaining cleanliness

Ability to provide valuable information regarding company products and services

Computing and totaling charges

Demonstrating products and services

Receiving and storing stock

Selling products or services

Employment History:

April 2013 – June 2013 Convergent Outsourcing INC.

Dunwoody, GA

Customer Service Representative

Answering inbound customer calls

Documented customer calls

Answered customer emails and online chats

Provided technical support using troubleshooting guidelines

Provided general product information to customers

Checked order statuses for customers

Used FedEx tracking information for customer orders

Transferred escalations to supervisors

March 2013 – June 2013 Chuy’s Tex-Mex Grill

Dunwoody, GA 770-***-****

Host

Greeted guests

Lead guests to tables

Ensured cleanliness

Answered customers’ incoming calls

Sold restaurant merchandise

Maintained organization to keep restaurant flow even

Inventory/Shipment invoicing

June 2012 - September 2012 Vesta Corporation

Atlanta, GA 678-***-****

OPA

Processed electronic payments for prepaid mobile service over telephone

Managed customer information for company records

Up-sold company products

Assisted customers with payment issues

Met company quality expectations

Recognized for improving overall call quality

March 2012 - July 2012 The Myers Group

Duluth, GA 770-***-**** ext. 1379

CATI

Surveyed health insurance members over telephone

Utilized outbound calling computer program

Kept respondents on the phone using company guideline

Welcomed new health insurance members

Provided valuable information to new members

Handled/Managed member information

Became familiar with medical terminology

June 2011 - February 2012 McDonald's McOpCo

Norcross, GA 770-***-****

Crew Member/Cashier

Welcomed/Greeted customers

Took customer orders quickly and accurately

Handled cash and card payments

Handled customer complaints

Maintained cleanliness

Stocked and re-stocked products

Education and Training:

August 2011 – May 2012 Georgia Gwinnett College

B.A.: Psychology / Business Admin.-International Business

Lawrenceville, GA

Accomplishments and Activities:

Volunteered in high school and mainly assisted on designated pick up trash days and recycling

Participated in school events/programs (Parades, School art projects, Multicultural Club, Cross-Country, Orchestra, and French Club)

Recognized for positive attitude and providing good customer service at McDonald's

Rewarded for exceeding company expectations at The Myers Group

Rewarded for most improved in call quality at Vesta Corp.

References:

Available upon request.

Contact this candidate