Michael James Osborne

*** **** **** ******

Hamilton, Ontario

L8T 3A9

905-***-****

acamcm@r.postjobfree.com

PROFILE

I have completed the IMM (Industrial Maintenance Mechanics) certification

at Conestoga College. I am experienced in the maintenance of mechanical,

electrical maintenance of machinery, piping, welding, pneumatics,

hydraulics, plumbing, fork truck, overhead cranes, HVAC and facilities

equipment and systems.

I have maintained, serviced and repaired machine shop, production and

manufacturing equipment and systems. I have worked in a foundry (Die-

casting).

I have worked at levels of labour, skilled labour, maintenance, supervision

and management.

I am trained in plant safety, lockout/tag out, emergency response,

dangerous goods handling and transport, Coaching for Results, People

management, Team Coaching Skills, GEE-HR-Growth Traits, WHMIS and CPR, fire

code, IAPA, Energy Management and Six Sigma.

STRENGTHS

. Expertise - Operations Management, Customer Service, Team-building and

Operations process/procedure

. Clear Thinker - Take facilities systems and equipment strategies,

simplify into specific actions, makes decisions, communicates

priorities

. Inclusive leader - Team building with a flexible approach, identify

and reward success, coach and mentor towards team development

. Dedication - I take ownership, Have a sense of urgency and I am always

available

. Imagination - Continuously on the look-out for improvement, Energy

conservation, Time saving, Improved quality of service

. Customer Service - Respect, Communicate, Timely, Discover the

customers Critical to Quality, Follow-up

COMPUTER SKILLS

- Microsoft office (Word, Project, Excel) - Energy Management - CAFM

(Real-Suite, Landport) - GPS - Auto-Cad - Various Equipment software -

Phone System - Voice Mail - Security - Card Access - Time Keeping -

Outlook - Internet

PROFESSIONAL EXPERIENCE

Sodexo Canada/Air Canada

- Hard Services Manager

- Managed the service and maintenance of facilities and systems at

Pearson airport

- August 2012 to April 1 2013

Knightfm/General Motors - St Catharine's, Ontario

- Site Manager

- Manage site services for skilled-labour, HVAC and Janitorial - Feb.

2012 - July 2012

VFA/Aerotek - Mississauga, Ontario

- Mechanical Assessor

- Assess facilities throughout North America - August 9 2010 - June 2011

BLJC - Edmonton, Alberta

- Operations Manager

- Manage Service, Maintenance, Janitorial and dispatch for facilities

service throughout Alberta

- November 2008 - December 2009

General Electric - Corporate Properties, Mississauga, Ont.

- Services Manager

- Managed service and maintenance of facilities systems for Multi-sites

across Canada

- Approx. 400,000 sq. ft. - July 2005 - May 2008

Raytheon Canada Limited, Waterloo, ON

- Facilities Maintenance Manager

- Air traffic control radar systems for commercial and defence

- All facilities/production systems and equipment

- Approx. 250,000 sq. ft. - 1990 - 2004

Skills Summary

. Excellent leadership and management of people skills

. Proficient in using analytical skills in providing solutions to

problems

. Manage Service Level Agreements (SLA)

. Manage audits, inspections and spot-checks for compliance, code and

quality

. Manage risk identification and reduction through BCP *Business

Continuity Plan

. Manage, Troubleshoot and improve process

. Defining Scope of Work

. Strong understanding of policy/compliance

. Extensive Interpersonal skills with proven ability to motivate people

. Very competent in conflict resolution and anger management

. Excellent in oral, written, listening and other communication skills

. Very adaptable and quick to learn new skills and new work culture

. Skilled in Value Scheduling to meet stakeholders business needs.

. Skilled in coaching/mentoring

. Budget negotiating/managing

Projects/Budgets:

HVAC - $200, 00.00 to replace six roof-top units over 3 years. I

standardized the units and through observing windows of opportunity within

the facility and the contractor the project was complete in twenty-six

months. I reduced the cost through identifying my standardization decision

and negotiation with the supplier. Payback was less than three years.

Security System: - $160,000.00 to add card access, replace perimeter and

facility security systems. For company compliance I identified the need for

and benefit of adding card access I increased the facility security and

benefited the time/attendance process. To ensure greater and real-time

monitoring I added a CCTV system and replaced the perimeter security

system. I worked with a team of management, EH&S, production and office

staff to collect requirements and benefits of the systems. I coordinated

the training and procedures of security operations.

Roof replacement - $1,500,000.00 to replace 250,000 sq. ft. of tar and

gravel roof with vinyl over two years. Through ongoing communication with

production and contractor I increased the workable area for each trip,

reduced interruption to business, saved time and reduced the cost. Payback

was just over three years.

Telephone/Voicemail system - $280,000.00 to replace the telephone system

(PBX) and add Voicemail. At the time Nortel through Bell Canada was assume

to be the source. I began negotiation with Bell and then I brought AT&T (at

that time Lucent, now Avaya) into the picture. A concern of service was

evident so I negotiated no charge training of our in-house technicians for

administration and maintenance. I reduced the cost by more than $80,000.00.

The cutover date was met and successful.

Energy Management system - $100,000.00 to reduce energy consumption and

reduce wear on HVAC and lighting. By turning all lighting off I extended

the life of the lights and reduced energy consumption. By turning all HVAC

off where possible, reducing call for HVAC when possible I reduced the

energy consumption. Payback was just over fourteen months.

Programmable electronic production equipment - $500,000.00 - Contract

driven - Ahead of schedule

Fire panel/smoke detectors upgrade - $65,000.00 - fire code and insurance

compliance - ahead of schedule

Building access system addition - $85,000.00 - for company compliance -

ahead of schedule

CCTV system addition - $57,000.00 - for company compliance - ahead of

schedule

Certificates

- IMM (Industrial Maintenance Mechanics), Conestoga College 1984

- Carrier (Air conditioning system Maintenance) 1994

- Lennox (Air conditioning system Maintenance) 1995

- Octel Voice-mail (Admin.) 1998

- Lucent Technologies (Installation & Maintenance) 1999

- Lockout/Tag out 2000

- IAPA 2000

- Spill & Awareness 2002

- People management 2002

- Fire code 2003

- Six Sigma Specialist 2003

- WHMIS (continuous)

- Johnson Controls 2003

- Dangerous Goods 2005

- Team Coaching Skills 2006

- Inclusive Leadership Training 2006

- Coaching for Results 2006

- GEE-HR-Growth Traits 2006

- Six Sigma Green Belt 2006

- EHS & SCM Facility Management Training 2007

- VFA Assessor Certification 2010

- LPS - Loss Prevention System 2012

- CPR + AED St John's Ambulance 2012

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