Manager Maintenance

Traci Richardson-Andrade

**** ***** *****

Orlando, FL 32839

Cell: 407-***-****

************@*****.***

PROFESSIONAL

EXPERIENCE:

Avalon Park Group Management, Inc.

Senior Property Manager (06/2011 – 08/2013)

Responsible for all aspects of managing developer’s assets within this 1,860 acre planned

community, including: apartment homes, commercial office space and retail centers.

Developed budgets and budget reports to ensure operations conformed to company operating

goals.

Completed operating expense reconciliations for all commercial and retail tenants.

Drove residential rental rates up 9.5% while increasing occupancy levels.

Worked with Maintenance to decrease unit turn time table while decreasing costs of the turn.

Responsible for collections of all rent monies due.

Worked with Accounting to develop procedures to ensure timely processing of all property

related accounting, including: security deposit returns, accounts payable and posting of rent

monies.

Managed Commercial Owners Association for community, including: budgets, enforcement of

community standards, community maintenance and capital plan.

Managed maintenance staff of six and residential office staff of two.

Reported to Chief Operating Officer.

The Quest Company of Central Florida

Property Manager (12/2005 - 01/2007)

Responsible for all phases of the management process for five commercial office buildings and

four shopping centers.

Negotiated vendor contracts for all building services.

Prepared common area maintenance charges and year-end reconciliations, including operating

expense gross ups.

Prepared common area maintenance charges and year-end reconciliations, including operating

expense gross-ups.

Prepared operating and capital budgets.

Successfully managed buildings within operating budget constraints.

Responsible for intense monthly reporting to owner on AR, budget

variances and building operations.

Negotiated bids and hired general contractors for all TI and Capital projects.

Maintained excellent relationship with tenants and vendors.

Reported directly to President.

Traci Richardson-Andrade

Highwoods Properties, Inc., Orlando, Florida

Property Manager (6/1999 -12/2005)

Responsible for all phases of the management process for five downtown commercial office

buildings, encompassing 1.2 million square feet and 200 tenants.

Successfully reduced tenant receivables from 30% to below 3% within 120 days.

Responsible for collections of $28 million annually.

Created and implemented comprehensive preventative maintenance program for all major

mechanical equipment, including HVAC, life-safety, plumbing and electrical,and developed

maintenance schedules in order to optimize mechanical performance and minimize equipment

repair and replacement costs.

Negotiated vendor contracts for all building services.

Responsible for consolidating vendor contracts resulting in savings of 10% of operating

expenses.

Prepared common area maintenance charges and year-end reconciliations for 200 downtown

office tenants, including operating expense gross-up, through utilization of spreadsheet

developed to track tenant data, allowing for more efficient, timely and accurate billing of tenant

pass-throughs.

Prepared operating budgets in excess of $10 million and capital budgets in excess of $1 million.

Successfully managed buildings within operating budget constraints.

Interfaced with leasing and construction personnel in order to facilitate successful tenant move-

ins.

Managed staff of 10, including 8 building engineers and two support staff.

Reported directly to Senior Vice President.

Highwoods Properties, Inc., Orlando, Florida

Assistant Property Manager (5/1997 - 6/1999)

Responsible for collections on ten suburban properties, $14.6 million

annually.

Performed weekly property inspections, including janitorial, landscaping

and general building conditions. Followed up with building service

contractors to ensure all deficiencies were corrected.

Interacted daily with tenants to ensure tenant satisfaction in building

performance.

Developed promotional fliers and brochures to aid leasing with marketing

suburban portfolio.

SKILLS:

MS Office & XP (Word, Excel, PowerPoint), Yardi Property Management

Software, Skyline Property Management System, MRI, JDEdwards, Adobe,

Photoshop, Quick Books, Quicken

Traci Richardson-Andrade

CERTIFICATIONS:

Currently enrolled in FREC for Real Estate license

REFERENCES:

Billie Hutson - Director, G.E. Medical - 407-***-****

Catherine Reeves-Leasing Dir, Highwoods Properties - 407-***-****

Teresa Alexander – Comptroller, APG, Inc. 407-***-****

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