October **, ****

Dear Health Finders:

I am moving to Florida and am very interested in the position of VP of Quality Improvement posted

on your site . With my extensive Quality, Nursing Leadership and Case Management background I feel

I can bring to this organization my experience, knowledge and passion this position requires. Along

with my strong clinical and leadership skills I bring a vast amount of knowledge in the Patient Relations

arena as I had the privilege of developing and implementing The Patient and Family Centered Care

Culture for Westerly hospital.

Compassionate and Quality care for our patients is the essence of an outstanding healthcare organization

but we cannot ignore that we must also be aware of the financial challenges that face us. For these

reasons it takes a strong team regardless of the size of the hospital to conquer these challenges. It is this

challenge that fuels my passion to be a member of this type of team.

I am in the process of applying for my Florida RN license along with studying to take the CPHQ exam.

I would appreciate being able to meet with you or a member of your team to discuss this position or any

other similar positions that you feel I would be qualified for based on my resume. I look forward to

hearing from you.

Sincerely,

Paula Miller RN MSOM

acambf@r.postjobfree.com

Paula L. Miller

Tamarind Hills, St Mary’s Parrish, 1-268-***-**** Antigua West Indies

440 Forsyth Road Salem, CT 06420 1-860-***-**** acambf@r.postjobfree.com

Professional Experience

American Hospital Management Company January 2012-present

VP of Quality

Mount St. John Medical Center St John’s, Antigua West Indies

Director of Quality and Special Projects January 2012-present

• Established Quality Department with oversight of Risk Management, Social Service, Case

Management, Infection Control, and Occupational Health

• Developed Quality Plan and Peer Review process

• Developed chart auditing process for Quality and Peer Review

• Implemented Root Cause Analysis Process

• Responsible for hospital wide dashboards for presentation to the Board of Directors

• Responsible for Joint Commission International preparation for accreditation

• Established Pharmacy and Nursing Committee with first FMEA process

• Designed in-house program for BLS/ACLS- with all equipment donated

• Developed Infection Control Plan

• Chaired Board Committee on Image and Confidence of Mount St John’s Medical Center

• Developed and implemented Leadership Needs Assessment Survey

The Westerly Hospital Westerly, RI

Assistant Vice President of Nursing /Director of Nursing 2007-2012

• Responsible for all In-Patient Nursing Units which included ICU, OB, Medical and Surgical

units, Emergency Room, Pharmacy, Respiratory Therapy, Clinical Education, Staffing Office,

Dialysis, Infection Prevention, and Nursing Supervisors for a total of 160 FTE’s

• Member of the Board of Trustees Quality Management Oversight Committee

• Responsible for quality metrics including Nursing Dashboards, Clinical Process Measures,

Quality outcomes, and overseeing processes to address continuous improvement opportunities

• Designed and implemented Patient Safety Program resulting in decrease of restraints use by 20%

and patient falls from 4.2 to 3.1 per 1000 pt days by instituting hourly rounding and other

improvements

• Co-chair of the Operations Committee which was charged with the day to day decision making

for the organization, setting hospital wide policies, establishing organizational goals, review

monthly organizational budgets and quality dashboards

• Member of Steering Committee for DNV-ISO 9001 accreditation

• Designed and implemented Patient Family Centered Partnership across the organization

including an eight member patient advisory team involved in making decisions to improve

patient care

• Established daily Interdisciplinary Team Rounds with nursing, case management, infection

control, pharmacy, social service and respiratory therapy which led to increase compliance of

core measures, and decrease in Foley catheter days, which contributed to decrease length of stay

from 4.4 to 4.0 days

• Clinical project manager for clinical implementation of McKesson EMR, electronic medication

administration with bar coding, nursing documentation by exception, and all clinical reporting

• Operations Commander for disaster drills and real events

• Worked closely with Carpedia, consulting company, in eliminating waste and reducing variations

in practice resulting in decreasing over 7 FTE’s while improving process in nursing department

• Oversight and review of all clinical policies and procedures

• Fostered a collaborative relationship between nursing and pharmacy that led to a lucrative

advantage in negotiations for a medication dispensing Pro Manager Robot

• Member of Union negotiating team

• Mentored Nurse Managers from entry level managers to organizational leaders

• Collaborated with Finance to develop more efficient processes for clinical budgets

Lawrence & Memorial Hospital New London, CT

Nurse Manager 2000-2007

• Managed Respiratory/Renal 30 bed acute care unit with complex respiratory patients including

chronic ventilators, hemodialysis, CAPD

• Managed staff of over 60 FTE’s including training, quality, conflict resolution and review

processes

• Served on the following committees: Joint Commission on Accreditation of Healthcare

Organizations (JCAHO) Readiness Team, Labor Management Team, Quality of Life Committee

• Successfully helped implement first Lean Healthcare Rapid Improvement Event to bring nursing

equipment to point of care

• Successfully started shared governance Unit Based Practice Council utilizing evidence based

practice for instituting change

Case Manager 1986 -2000

• Developed and implemented a personalized one on one pre-admission process for total joint

patients

• Instrumental in reducing Orthopedic total joint length of stay from 6 days to 3.5 days

• Implemented case management program for Behavioral Health Unit

• Instrumental in implementing Core Measures monitoring at its inception

Registered Nurse, Telemetry Unit 1982-1986

EDUCATION

Eastern Connecticut State University Willimantic, CT

Masters in Organizational Management

St. Joseph’s College Standish, ME

Bachelor of Science in Health Care Management

Good Samaritan School of Nursing Portland, OR

Nursing Diploma

LICENSURE, CERTIFICATION, PROFESSIONAL MEMBERSHIP

• Rhode Island and Connecticut Registered Nursing License

• Florida Registered Nursing License pending

• Member of NAHQ - currently studying to take CPHQ exam

• Member of AONE

• Certified William Bridges Trainer in Managing Organizational Transition

• FEMA Certificate of Achievement for National Incident Management System courses 100-800

SKILLS

Proficient in Microsoft Office

COMMUNITY SERVICE

Past member of Board of Directors of the Bacon Hinkley Retirement Home in New London, Ct.

REFERENCES:

Margaret Austin Gale Parrish

Masons Island, Mystic, CT 06355 20 Bayberry Pl

1-860-***-**** Salem, CT 06420

acambf@r.postjobfree.com 1-860-***-****

acambf@r.postjobfree.com

Sean Deschamps

MSJMC

St John's Antigua

268-***-****

acambf@r.postjobfree.com

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