Customer Service Manager

Patric Brown

P.O. Box ******

Atlanta, GA *****

Tel: 678-***-****

Email: *************@*******.***

OBJECTIVE

To utilize exceptional business acumen to achieve and succeed in personal

goals as set by myself and expected of others by providing the utmost

internal and external customer service and focusing on managerial, sales

ability and interpersonal skills to maintain an optimum level of high

production within a company's corporate culture and setting..

QUALIFICATIONS

Substantial experience and outstanding skills in customer service with

several years dedicated to direct customer contact and corporate account

management in the housing, transportation and telecommunications

industries.

Over 3 years of Call Center experience answering up to 80 or more calls a

day to address billing issues, order processing, and service support.

Employed customer service expertise to meet call-center stats or key

performance indicators, and utilized interpersonal skills to encourage

conflict resolution.

Administering - Lead coordinator for the daily processing of thousands of

checks for payment and maintenance of confidential department information.

Adhered to strict deadlines and avoided additional fees.

Managing - Coached trainees to develop skills and confidence in their

ability to examine work processes, create solutions, and measure

improvements. Supervised 5-10 people for an expanding accounts payable

project, providing leadership, commitment, and quality control during a

time of significant transition.

EXPERIENCE

04/2012 to 03/2013 CWIS, LLC, Atlanta, GA.

Research Specialist

Research of home and condo associations affiliated with properties in our

inventory of HUD-owned REO and foreclosed single-family homes; Generated

check requests for outstanding invoices for utilities and HOAs in effort to

clear property title in preparation for sale; Managed and performed daily

tasks associated with property management, which included maintenance,

property preservation and vendor management of said property until point of

sale; Communicated effectively with management and sub-contracted vendors

to maintain the property to HUD and HOA specifications; Secured property by

adherence to established precautionary policies and procedures, codes and

covenants; Resolved HOA code violations by investigating complaints and

implementing appropriate solutions.

12/2008 to 04/2012 Paramount Tax Services, Atlanta, GA.

Office Manager

Preparation of income tax return forms for individuals and small

businesses: Review of financial records, such as prior tax return forms,

income statements, and documentation of expenditures to determine forms

needed to prepare the current year return. Interviewed and assisted client

with obtaining additional information on taxable income and deductible

expenses and allowances. Computed taxes owed, via software, and completes

entries on forms, following tax form instructions and tax tables.

12-01 to 06-03; 10-05 to 06-07 Apex Building Inspectors, Atlanta, GA

Home Inspector

Provided consultation to prospective home buyers on the mechanical and

structural soundness of existing residential properties prior to purchase.

Also recommended remedies to potential defects found therein and determined

whether the property is a just investment.

06-03 to 08-05 UPS Supply Chain Solutions, Alpharetta, GA

Rate Analyst

Responsibilities included research, analysis and implementation of carrier

freight costs and classifications, their delivery methods and schedules to

facilitate our clients shipping and transportation needs; Implemented

carrier pricing into Impact, the software which is a rate engine used to

pay carrier invoices; Processed the weekly Fuel Index within Impact and

resolved any errors that arose in that process that prevented its success;

Coordinated planning involved with the implementation of new rates and

carrier fuel schedules, and delegation of tasks involving this; Assisted in

training new employees and temporary assistants to identify and resolve

carrier rate problems for payment and assisted in front end resolution

procedures to minimize them; Monitored and reported system failures;

Complete knowledge of the freight payment process and its uniqueness were

integral to this position.

9-98 to 12-01 VoiceStream Telecommunications, Atlanta, GA.

Account Manager

Managed business and consumer accounts portfolio from initial point of sale

to service and billing issues in Accounts Receivable. Utilized collection

activities to prevent those accounts from maturing in delinquency and

progressing to a later stage of billing activity by assisting with

subsequent payment arrangements of any past due amount in question.

10-97 to 7-01 Century 21 South Pointe Realty, Atlanta, GA

Realtor

Assisted homeowners with lease and sale negotiation of their house or

rental property by developing marketing strategy and handling contractual

stipulations. I administered a successful transaction by coordinating the

entire process from initiation to close. Conversely, worked with relocation

transferees and prospective buyers by educating them on current market

trends and conditions and assisting with their efforts to arrange proper

financing to acquire their intended residence.

SOFTWARE SKILLS

Proficient in Windows 98/2000/ME/XP operating systems; Microsoft Word,

Excel and Power Point; Yardi and various other billing programs and

databases.

EDUCATION

Troy University, Troy, Alabama

Major: Political Science: Concentration in Public Administration. Minor:

Business Administration.

REFERENCES

References shall be made available upon request

Contact this candidate