[pic] [pic]

SURAJ GUPTA

Address***/*** ***** ******

Auckland

CBD (1010)

Email: acam5s@r.postjobfree.com

Mobile:

022*******

OBJECTIVE:

To obtain a position as a Service Desk Analyst in a result-oriented company

that seeks an ambitious and hardworking person, where I may utilize the

skills I have acquired through my experience and education in IT, towards

continued growth and advancement of the organization.

QUALIFICATION:

> Completed Diploma in Business and Computing in Level 7 from Cornell

institute of Business & Technology Auckland

> Bachelor of Technology in Computer Science (2007-2011) securing 65.65%

from Guru Gobind Singh College of Modern Technology.

> 10+2 (Non-Medical) from, Modern Sandeepni School (2007).

> Secondary with 62% marks from Modern Sandeepni School (2005).

Core Competencies:

-VMWARE -ITIL

-Team building/leadership

-WANs/LANs -Identifying Customer Need

-Customer focus

-Linux/UNIX Platform -Problem

Identification/Analysis -Project Management

-SQL Database Knowledge -User Training & support tools

-Exceeding Targets

CERTIFICATIONS/TRAININGS:

> ITIL V3 Foundation with 70% (2013)

> Window Server 2008 Network Infrastructure (642)

> CCNA

> CCNA Security

> Project management

PROFESSIONAL EXPERIENCE :

Employer: Vodafone

Role: Customer Service Executive 15 April 2010 to 2 July 2011

Ensured that customer enquiries were resolved at the first point of

contact, unless specialist knowledge or further investigation was required.

Job Description:

> Attending to customer enquiries via phone and e-mails in a

professional manner.

> Searching the root cause by asking simple questions and queries from

customers.

> Keeping my knowledge about company's products, services and procedures

updated.

> Recording the complete ticket details in company's ticketing tool

> Promoting company's products and services to customers.

> Ability to communicate effectively and patiently with a wide range of

customers.

> Remain calm, courteous and respectful at all times (even when

customers are angry and argumentative).

> Extensive Knowledge of Microsoft office suite (Excel, outlook, word

etc.)

Client: Wipro

Role: Junior System Administrator

Project: Indus towers Limited

4 Apr 2011 to 24 Aug 2011

Job Description:

> Providing Technical Support to more than 150 users

> Handling the Network and Wireless related issues.

> Remote administration solutions

> Handling Anti-Virus Symantec Endpoint protection

> Handling Access Control System

> Handling Reliance data card technical issues

> Handling the Video Conferencing System

> Handling the LAN and Domain configuration

> Maintaining Server backups

> Configuring & Troubleshooting of MS-Outlook

> Maintaining the organization's asset database

Project: On-site Field Engineer

25 Aug to 1 Nov 2011

I was posted at Chandigarh Wipro Regional office on the Helpdesk support

for HDFC bank, Yes Bank, Suzlon Energy Limited and HDFC Standard life.

Job Description:

> Troubleshoot software related installation issues.

> Troubleshoot Microsoft Outlook issues and mail issues (mail forwarding

rules, archived mail, etc.)

> Assist in installing, configuring and managing of all server and

desktop related hardware and software changes or upgrades to the

systems.

> Identify and report both software bugs and customer suggestions to L2

support.

> Installing critical OS patches including security patches and handling

software licensing.

> Configuration of various kinds of network printers and print servers

Project: Edelweiss Tokio Life Insurance Co.Ltd

2nd November to 21 July 2012

Job Description:

> Resolving all types of problems related to the operating system.

> Remote administration solutions

> System development for secure network

> Handling Anti-Virus Symantec Endpoint protection

> Handling Access Control System

> Handling Reliance data card technical issues

> Handling the Video Conferencing System

> Handling the LAN and Configuring on Domain

> Providing Backup to Server

> Configuring & Troubleshooting of MS-Outlook

> Making Database of Asset & Remedy

Employer: Quadrant Hotel

Role: Room Attendant

24 September 2012 to 20 July 2013

Accountabilities: Responsible for cleaning guest rooms and other public

areas of hotel, restocking linen and ensuring that the hotel is maintained

to the high presentation. Courteously and promptly responding to guess

requests and providing excellent customer service as per the standards of

hotel.

Employer: Oporto Burgers Albany

Role: Customer Service

28 June 2013 to Present

Accountabilities: Interacting directly with customers and taking their

orders. My tasks also included assisting in the kitchen in preparing

burgers and housekeeping.

CURRICULAM PROJECT:

> Network Security as full description of CCNA of Six Months Training.

> Matrimonial website of Six weeks Training.

> Workshops at College Campus of four weeks training.

REFEREES:

> Available on request

Contact this candidate