PC/Desktop Support

Carl L. Vital

PO Box ****** Miami Fl ***** * 786-***-**** * acam1b@r.postjobfree.com

OBJECTIVE:

Telecommunications or Information Technology position maximizing m y skills, experience and passion for technology

TECHNICAL SKILLS:

CompTia A+/Network+certified/ Hands On Experience installing, repairing, troubleshooting, configuring Windows XP

/Vista/7/Server2008/Linux)/LAN/WAN/WLAN/ Routers/VPN/MS Office/Virtual Machines, Virus removal, Data Recovery,

Backups/VOIP, Cabling(Cat5e,Coax,Inside Telephone Wiring/Jacks) Custom Builds, Hardware/Software upgrades

SKILLS AND LANGUAGES:

Spanish and French spoken, fluent in Creole, Excellent verbal & written communications skills in English,

Ability to troubleshoot and solve technical issues, meet client needs & solutio ns implementation/provide Customer service & sales

ACCOMPLISHMENTS:

Computer Repairs/Troubleshooting, Custom Builds, Network/Workstation Installations, Configurations, Audio/Video Installations

PROFESSIONAL EXPERIENCE:

Computer Repair/Desktop Support Miami, FL

CLVTec Oct 2008 to Present

Computer/Laptop repairs, Maintenance, Custom builds, Upgrading of Hardware, Software, Peripherals & Operating Systems,

Workstation/Networks Installation & configuration, In depth Documentation, providing Accurate services to end users,

Remote Tech Support Miami, FL

FajSystems April 2013 to Present

Remote end user support, Hardware/Software diagnostics, troubleshooting, repairs, installations, file transfers,

B2B Account Mgr. Miami, FL

Systemax, Inc./Tiger Direct Sep 2012 to Mar 2013

Manage & prospect B2B accounts, Hardware, software solutions, inbound, outbound sales, customer service & support

Premises Technician Delray Beach, FL

AT&T Aug 2010 to Jan 2012

Installation, repair and maintenance o f Uverse networks (IPTV, High Speed Internet, Voip) Customer Ed, package upgrades

Install and repair of cabling, coax, cat5, inside wiring, phone jacks, configuring of e -mail, high definition TV, systems info

Voting System Technician Lauderhill, FL

Broward Supervisor of Elections June 2010 to Aug 2010

Maintenance, repair, installation & operation of Election Day voting equipment (EVID,DS200)

Communication with field supervisors & Election Day Call Center regarding voting equipment

Account Executive Miami, FL

UBM Tech Sep 2009 to Mar 2010

Maintained client accounts, marketed products, sold internet security software, assisted management and met client needs,

Provided customer service to clients, submitted reports on client projects, customized client database

Admissions Advisor Ft Lauderdale, FL

Kaplan University Mar 2008 to Feb 2009

Enrolled students in online degree programs, responded to student questions by telephone or e -mail,

Assisted student with proper degree program, financial aid, qualified eligibility and technical requirements

Electronics Sales Consultant Sunrise, FL

Interbond Corporation of America(Brandsmart USA) Nov 1997 to Feb 2008

Met and qualified clients, offered solutions and alternatives, closed sales

Coordinated, organized layout of fabric care department and trained new employees

EDUCATION:

Attended Brooklyn College (Liberal Arts & Science) Sep 1983 to Aug 1985

PerScholas Institute of Technology (A+ Certification)…New Horizons (Network+ Certification) April 2009 to May 2010

March 2010 June 2009

REFERENCES AVAILABLE UPON REQUEST

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